11 service associate jobs found in Richmond

International Payroll, Principal HR Coordinator We are seeking a highly motivated and detail-oriented Principal HR Coordinator, to join our Payroll team. This role is crucial in ensuring the accurate and timely distribution of associate compensation across multiple International markets. The Coordinator will apply a deep understanding of end-to-end financial transaction processes and regulatory requirements to execute a wide variety of time-sensitive activities, from key transaction entry to final calculation and comprehensive reconciliation. A core focus will be applying a Customer Focused approach to resolve complex associate inquiries and building our Brand by creating an optimal associate experience. Key Responsibilities & Deliverables The Principal Coordinator is expected to demonstrate strong Job Specific Skills and Results Focus by delivering on the following: Global Payroll Processing & Compliance: Perform daily, time-sensitive payroll...

Senior Risk Associate, Card Risk Facilitation As a Senior Associate in the Card Risk Office, you will be a key driver in the centralization and execution of the Legal and Compliance Risk Office Hours (LCROH) program. Your role provides the operational backbone and professional risk coordination that enables our Card partners to navigate complex initiatives with confidence. In this role, you will gain significant exposure across the division, partnering with Subject Matter Experts (SMEs), advisors, and leaders to ensure risk discussions are productive, consistent, and well-documented. You will thrive in a fast-paced, cross-functional environment where accuracy, speed, and organizational excellence are the standards for success. This is an ideal role for an aspiring risk professional looking to master the intersection of business strategy and regulatory governance. Role Responsibilities: Facilitation and Coordination: Manage, coordinate, and facilitate key...

Principal Associate, Process Manager - Hybrid As a Principal Associate Process Manager on the Enterprise Payments Strategy & Analytics team, you will be part of a highly collaborative, talented team responsible for leveraging data and analysis to identify and propose improvements to address the root cause and create greater value for Enterprise Payments and our customers. In this role, you will support, monitor, report and plan process improvements, redesign initiatives, and make recommendations on changes. You will also collect and analyze data for reporting to support recommendations and manage formal documentation. You will have the opportunity to collaborate on project teams and broader initiatives to represent the business for changes that may impact departmental payment processes.  To be successful in this role, you must have excellent communication skills, strict attention to detail, and the ability to adapt to change quickly. This role requires frequent...

Senior Associate Process Manager- Customer Protection- Hybrid As a Senior Process Manager for Capital One’s Retail Bank Customer Protection Organization, you will be part of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences.  You will regularly integrate and influence multiple groups and be seen as a strong change agent by our business partners in supporting strategy & implementation as it supports Customer and agent experiences.  You will influence and gain buy-in from key stakeholders to ensure technology and processes deliver breakthrough business results.   The ideal candidate will have demonstrated the ability to: Develop and maintain formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) as needed Responsible for data quality and Performance metric reporting (ex:...

Lead Platform Engineer   Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? Do you have a proven track record of leading diverse teams to achieve great results?  At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Lead Platform Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. What You’ll Do:  Provide prompt and effective technical support to users, troubleshooting issues and answering questions Monitor system performance, security, and data integrity, taking proactive measures to address potential problems Stay...

Senior Platform Engineer   Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Platform Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. General Responsibilities: Manage Google Workspace (Gmail, Calendar, Drive, Meet, etc.) for our organization Provide prompt and effective technical support to users, troubleshooting issues and answering questions Monitor system performance, security, and data integrity, taking proactive measures to address potential problems Stay...

Manager, Process Management (Finance Tech, Intelligent Foundations & Experiences) As a Process Manager in Finance Tech, you will support the Well Managed Operational Excellence team by providing professional risk judgment that enables Finance Tech and its partners to tackle major company challenges. In this role, not only will you lean into your risk, technical acumen, analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the company, but you will also grow your strategic and influencing skills as you create and implement strategies that enable our Finance business partners to continue to be well managed by reducing risk while improving efficiency and control effectiveness.    This individual will lead and engage in critical organization initiatives and projects and must be able to effectively communicate and collaborate with Engineers/Tech teams and influence partners across several functional...

Café Ambassador - Short Pump The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...

Lead Platform Engineer     Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Platform Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One. About the Team: Our team offers secure virtual endpoints to thousands of Capital One and third party associates that are accessible from multiple devices, accelerating business productivity, workflow continuity, supporting hybrid work models, and centralizing data protection to meet rigorous compliance standards. What You’ll Do:...

Enterprise Payments Manager, Strategic Intent & Change Management - Hybrid Company Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation’s great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and a great place to work. Role As a Program Manager for the Enterprise Payments Program Management Office (PMO), you will manage the Strategic Intent and Change Management function. This function is responsible for driving the successful execution of our highest-priority initiatives though managing...

Café Ambassador - Carytown The Role Do you find your purpose in empowering others? As a Café Ambassador , you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...