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Location: 13520 Evening Creek Dr N., San Diego California The IT Incident Manager leads cross-functional investigative teams to resolve technology events impacting KeyBank’s enterprise systems. This role is responsible for monitoring and driving incident resolution efforts, facilitating communication among technical and business stakeholders, and ensuring timely and effective recovery. The Incident Manager must quickly assess complex technical environments and guide troubleshooting efforts. This position includes on-call and off-hours support on a rotating basis, with a standard shift ranging between 11:00 AM–9:00 PM EST. Essential Functions Identify and assess incidents and outages impacting KeyBank’s operations. Lead incident recovery efforts, coordinating cross-functional teams and vendors. Facilitate technical crisis calls and ensure appropriate resources are engaged. Provide accurate and timely communications to stakeholders and executive leadership....