Sidley Austin LLP
San Diego, CA, USA
Summary
The Technical Support Specialist delivers Level II hardware, software, and AV meeting support, resolving a wide range of technical issues and service requests. This role requires a proactive, self-starting approach, strong technical judgment, and a high level of user engagement to ensure service excellence. The Technical Support Specialist works both independently while also collaborating closely with the broader IT team.
Duties and Responsibilities
Assists users to resolve computer related problems such as inoperative hardware or software, including network connections. Resolve customer inquiries efficiently and effectively through the use of active listening and personalizing techniques with a constant focus on service excellence. Hardware Support functions include, but are not limited to, end user support, desktop support, laptop support, visiting office setups, and mobile device support. Perform computer imaging...