Full time
Alaska Airlines
SeaTac, WA
Company
Alaska Airlines
The Team
Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.
Role Summary
The Guest Care Business Analyst is responsible for supporting contact center operations by transforming complex contact (call, chat, SMS, etc.) data into clear, actionable insights that improve the guest and employee experience. Using strong expertise across analytics, data mining, and reporting, this individual contributor role helps us...