10 customer success manager jobs found in Washington

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description At Fannie Mae, futures are made. The inspiring work we do helps make homeownership and affordable rental housing possible for millions. Every day brings opportunities to make a meaningful impact on the housing finance system while working within an inclusive, flexible, and collaborative environment. Here, you can grow your career while helping expand access to fair and affordable housing. Since relaunching its Low-Income Housing Tax Credit (LIHTC) equity platform in 2018, Fannie Mae has invested over $5 billion across proprietary and multi-investor funds. As a Director on the LIHTC Proprietary Investments team, you will play a key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our Digital Marketing team, you will execute email marketing campaigns across Fannie Mae’s business segments. You will partner with segment marketing teams to translate business goals into effective email campaigns. You will build, QA, and deploy emails and related assets and ensure all communications are accurate, timely, and aligned with brand standards and email best practices. THE IMPACT YOU WILL MAKE The Email Marketing Specialist role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities: Email...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will advise team members on managing communications and/or negotiations between Fannie Mae and clients regarding loans and other investments. In this role, you will review and comment on underwriting and reviewing the issuance of securities to customers. THE IMPACT YOU WILL MAKE The Multifamily Affordable Housing Underwriter - Advisor role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Perform forensic underwriting reviews and identify potential red flags to prevent the enterprise from...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a senior leader within the Digital Marketing and Technology team, you will build and scale a modern, AI-enabled marketing analytics function that drives enterprise decision-making. You will transform how marketing performance is measured, understood, and acted on—serving as a strategic partner to marketing, business, and technology leaders. You will own the vision, strategy, and execution of marketing data and analytics - elevating it into a proactive, insight-driven function that shapes business outcomes. THE IMPACT YOU WILL MAKE The Marketing Data and Analytics Senior Manager role will offer you the flexibility to make each day...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will perform tasks that support customer and performance measures that focus on completeness, timeliness, quality, and customer satisfaction. You will support the team as they engage with customers to understand business needs and priorities and efforts to deliver those outcomes. You may assist with identifying and implementing process improvements to increase customer value, as well as assisting with identification of customer problems, process exceptions, and risks. IMPACT YOU WILL MAKE The Treasury Middle Office Associate role will offer you the flexibility to make each day your own, while...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued member of Fannie Mae’s Treasury and Capital Markets (TCM) division, the Product Management - Senior Associate will be responsible for supporting the Hedging and Securitization functions of the Whole Loan Desk, primarily through designing, developing and testing the functionality for new products, as well as ongoing implementation, enhancement, or maintenance of existing products. You will work closely with Whole Loan Traders, internal stakeholders, and engage with cross-functional teams to align strategic initiatives, deadlines, and deliverables. You will gain broad exposure to large and impactful lines of business across TCM, and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our Low-Income Housing Tax Credit (LIHTC) team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Since restarting its LIHTC platform in 2018, Fannie Mae has been a significant investor in proprietary and multi-investor funds. As a valued contributor on our dynamic team, you will help the LIHTC team originate new proprietary and multi-investor fund LIHTC investments through our syndicator partners.  Additionally, you will be responsible for assigned operational activities for the team with the help of...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a Multifamily Legal Business Administration – Lead Associate, you will play a key role supporting the operational, administrative, and strategic needs of the Multifamily Legal team. In this role, you will work closely with legal leadership and cross‑functional partners to effectively support Fannie Mae’s multifamily mission as well as Enterprise business needs. This position is well‑suited for someone who thrives in a fast‑paced, highly collaborative environment, enjoys bringing structure to complex workstreams, and can balance day‑to‑day operational support and legal work with longer‑term strategic initiatives. THE IMPACT YOU WILL...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will review, monitor, and analyze business data to solve problems and/or make recommendations to improve business performance, as well as identify opportunities for enhanced business efficiency and performance through data and technology. THE IMPACT YOU WILL MAKE The Single Family Market Analyst - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Provide recommendations to the team to determine business needs through understanding business unit operations and mortgage...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. THE IMPACT YOU WILL MAKE The Multifamily Customer Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Develop customer relationships across...