17 jobs found in Wilmington

Join a team where your analyses directly influence partnership strategy and cardholder experiences. You will turn complex portfolio signals into clear insights that help improve engagement, optimize rewards, and strengthen long-term customer relationships. As a Quantitative Analytics Associate at JPMorganChase within the Co-brand Credit Card Analytics team, you will develop and execute analytical plans to understand and improve portfolio performance across the customer lifecycle—from acquisition and activation to retention and attrition. You will partner closely with product, marketing, finance, operations, and data teams to align insights to business priorities. Your work will be highly visible and used to inform partnership strategy, value proposition decisions, and customer experience enhancements. Job responsibilities Execute analytics to assess and improve portfolio performance across acquisition economics, spend, engagement, retention, and attrition Develop...

We’re looking for a versatile Computational Linguist to join our team focused on evaluating and supporting Generative and Agentic AI systems. This role combines linguistic expertise, data analysis, and hands-on experimentation with large language models.   This role is ideal for someone who can move between qualitative language analysis and quantitative evaluation. You’ll work cross-functionally with Machine Learning Engineers, Analytics team and annotators to design innovative, rigorous, and scalable evaluation processes for LLM-powered workflows.    Core Responsibilities  •    Serve as a subject matter expert, engaging with various stakeholders throughout the product lifecycle, and maintain a strong understanding of the Chase Digital Assistant’s model from both customer and technical perspectives.  •    Manage, monitor, and evaluate and version the Chase Digital Assistant’s intent and entity taxonomy and the model training; Enforce taxonomy versioning practices to ensure...

Bring your expertise to JPMorgan Chase. As a part of Risk Management and Compliance, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture in Risk Management and Compliance is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As a Senior Associate within the Fraud Strategy Team, you will generate insightful analytics and provide recommendations concerning risk criteria development, implementation, operational controls, and performance monitoring. Your role will require a deep understanding of the problem universe, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk...

JPMorgan Chase & Co. is seeking an experienced and dynamic Strategies Associate to join our Card Pricing Terms & Conditions Strategies team. This role is focused on driving the successful delivery of pricing strategies and initiatives through agile methodologies and advanced rule deployment. The ideal candidate will have a strong background in product delivery, hands-on experience with Sapiens, and a proven track record of collaborating with engineering, technology, and product teams. Job Summary :  As a Product Manager I in the Card Pricing Terms & Conditions Strategies team, you will assist with the execution of pricing strategies for our existing card customer base. You will manage the end-to-end campaign governance for Change in Terms (CIT) including rules creation, testing and oversight, collaborate with functional partners such as Product, Risk, Finance, Legal, Compliance, Operations, and Marketing, and ensure disciplined documentation, controls, and...

You can help shape how data and AI drive decisions across our Credit Card business. You will work on high-impact problems end-to-end—translating business questions into analytical approaches, building models and solutions, and communicating insights that influence strategy and outcomes. Join a collaborative team where your work can directly improve customer and business experiences through responsible, scalable analytics. As a Data Science Vice President at JPMorganChase within the Card Data & Analytics team, you will develop analytics and AI/ML solutions that support strategic initiatives and measurable business impact. You will partner across the Card organization to define problems, scope solutions, and deliver high-quality analytical products. You will combine consulting, data science, and programming to drive data science and analytics strategies and deliver actionable insights. Job responsibilities Leverage experience and analytical skills to uncover novel use cases...

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a ServiceNow Technology Support II team member in Corporate Technology, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement.   Job responsibilities Provide day-to-day operational support for ServiceNow production instances, ensuring high availability and reliability. Analyze, troubleshoot, and resolve issues within ServiceNow application flows and integrations, supporting business-critical operations. Install, upgrade, and manage APIs and integrations between ServiceNow and other enterprise systems....

Play a key role in defining the risk appetite for Card acquisitions, managing credit risk, ensuring sound lending decisions that balance value creation and prudent risk management. As a Card Acquisitions Risk Strategy Associate in the Card Credit Decisioning Unit, you will lead efforts to expand our credit card portfolio by developing innovative strategies for mass, near prime, and new to credit segments. You will collaborate with internal teams to ensure sound lending decisions that align with our financial goals and risk appetite. Your work will be pivotal in managing risk-taking activities for card originations, ensuring we continue to grow responsibly.   Job Responsibilities:  Partner closely with product and risk teams in assessing new credit opportunities. Define an execution plan for new credit opportunities Set up reviews and processes to ensure we are executing well on our credit box assumptions Partner with risk strategies in defining variables that would be...

Description Join our Customer Loyalty Analytics team and help shape the future of customer experience through advanced analytics. You’ll have the opportunity to collaborate across teams, drive innovative strategies, and make a real impact on how we understand and serve our customers. Grow your career in a dynamic environment that values strategic thinking and data-driven decision making. Develop your skills while working with cutting-edge technologies and methodologies. Be part of a team that values your expertise and encourages continuous learning. As a Quant Analytics Senior Associate Customer Loyalty Analytics within the Data & Analytics organization, you will play a key role in supporting analytics projects across customer experience functions, channels, and products. You will work collaboratively with cross-functional teams to derive insights from customer journeys and implement strategies to improve the customer experience. Your work will span the full...

We are seeking visionaries to support the HR Analytics Advisor practice for one of our Firm's lines of businesses. In this role, you will work alongside a team of data analysts and storytellers who partner with business leaders, HR executives, and functional stakeholders to transform how talent and workforce decisions are made. As a Business Analytics Advisor - Associate, you will support the "last mile" of people analytics—embedding insight into decision-making by combining data, analytics, and business context into clear, actionable narratives. You will operate at the intersection of business strategy, advanced analytics, and HR leadership, driving data-driven outcomes that materially impact workforce performance, risk management, and talent growth. You will also collaborate with cross-functional partners to build self-service capabilities and predictive models. We value diversity, inclusion, and a culture of continuous learning to drive innovative, data-driven HR solutions....

Join a center-led Customer Experience (CX ) transformation team shaping omni-channel experiences by identifying friction, aligning partners, and scaling what works. Bring an interest in communications and analytics to help accelerate smarter, more seamless customer journeys. As a Digital Operations Collaboration Associate within the CX transformation team, you will support driving omni-channel initiatives that integrate digital solutions with Consumer & Community Banking (CCB) Operations. You will play a key role in enhancing customer experiences, improving operational efficiencies, and supporting the development of industry-leading customer journeys. Also you will be collaborating with cross-functional teams, tracking key success metrics, and internal communications across the organization.  Job responsibilities  Assist in developing and executing strategies to integrate digital solutions with CCB Operations, focusing on reducing friction and enhancing customer journeys...

Card Marketing Transformation is on a journey to build autonomous marketing tools and platforms which empower Chase Card and Connected Commerce marketers to deliver robust, accurate, expedient marketing campaigns at scale to our customers. As a Sr. Product Associate on the Intake & Workflow team with Card Marketing Transformation, you will modernize how marketing strategies become customer-facing campaigns.   You'll be at the forefront of supporting the build-out of automated, repeatable intake and workflow capabilities that improve speed, consistency, and control across Card and Connected Commerce marketing.  You will help translate marketer needs into clear, activation-ready requirements that enable scalable campaign execution.  You'll also partner with product, technology, design, data, and controls to improve catalog-aware intake patterns, strengthen governance and guardrails, and support AI-assisted recommendations that reduce manual effort. Your contributions to roadmap...

Bring your expertise to JPMorganChase.  As a part of Fraud Strategy, you are at the center of keeping JPMorgan Chase strong and resilient. You help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities.  Our culture in Fraud Strategy is all about thinking outside the box, challenging the status quo and striving to be best-in-class. As an Associate within the Fraud Strategy Team, you will be responsible for designing and validating fraud strategies, capabilities, and processes including working with Product, Technology and Operations. Your role will require a deep understanding of the business, data analysis to understand root causes, and the use of analytics to design and implement solutions. You will play a pivotal role in promoting end-to-end solutions that mitigate risk while balancing the minimization of revenue loss, operating...

Chase Card Services is the leading credit card issuer in the U.S. With over $1 trillion in sales volume, we have been #1 in the industry since 2017. We have also been #1 in outstandings (loans) for more than 10 years and lead in top-of-wallet market share.   Job Description: As an Associate on the Card Portfolio Risk Strategy team, you will directly engage and influence portfolio risk strategies in the newly created 1st line credit function within the Card Credit Decisioning Unit (CDU).   You will play a key role in managing the exposure and risk appetite for the Card business.  You will directly engage with the Portfolio Risk Strategy Lead and support the product General Managers (GMs) in identifying trends, remediating risks, and ensuring the continued health of the business.  Additionally, you will develop risk management strategies in partnership with the Credit Risk organization in the second line of defense. This role requires analytical curiosity,...

You’re a pro who wants to influence the future of technical architecture and our team is looking for people like you.  As a Senior Principal Architect at JPMorganChase within the Consumer and Community Card Technologies, you provide specialized expertise to influence the target state architecture and strategy. Work across teams to implement and advance the adoption of complex strategic global solutions that give JPMorganChase a competitive advantage. As a Payment Network Architect at Chase, you will be at the forefront of designing, developing, and evolving the next generation of global payment network solutions. You will architect systems that are secure, scalable, and resilient, supporting billions of transactions and enabling seamless commerce worldwide. Your expertise will span the full spectrum of payment network processes, real-time payments, blockchain and other cutting edge technologies ensuring Chase remains the leader in payment innovation. You will demonstrate...

As a Data Science Senior Associate in the Card Data & Analytics team, you will develop AI/ML solutions that drive the bottom line for our Credit Card business. You will utilize your skills in data analytics, consulting, and programming to support strategic initiatives and deliver actionable insights. Collaborate with partners across the Card business to define problems, scope solutions, and deliver high-quality analytical models. Your work will involve a mix of consulting, data science, and programming, with a focus on driving data science and analytics strategies.   Job Responsibilities: Leverage experience and analytical skills to uncover novel use cases of Big Data analytics, including opportunities to responsibly apply foundation models and Generative AI. Drive data science and analytics strategies, including recommendations on analytical products and standards. Help partners define business problems and scope analytical solutions. Build an understanding of problem...

The Chase Open Banking team is committed to empowering customers to share their financial data securely, safely, and transparently within the open banking ecosystem. We enable customers to access their financial data and have full control and visibility in sharing it securely with the apps and companies they choose. Join our dynamic team and make a meaningful impact in shaping the direction of a new revenue-generating business within JPMorgan Chase (JPMC). As Associate, Open Banking Business Execution and Strategy, you will contribute to innovative business strategies to drive growth and shape new product development. You will shape the future of Chase Open Banking, driving value for customers, removing barriers to success, and exceeding expectations. Job responsibilities Support the development and implementation of strategic initiatives for the Open Banking team Contribute to definition and execution of business strategy, including go-to-market plans and pricing...

Job Description The Consumer and Community Banking division at Chase provides a wide range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans, and payment processing. Within this division, the Analytics and Business Strategy Execution team leverages data to create competitive advantages and generate critical analytical insights to support strategic initiatives for Collections and Recovery Operations. As a Quantitative Analytics Associate Senior in the Analytics and Business Strategy Execution team, you will play a key role supporting data-driven decisions with direct impact to the financial bottom line collaborating with partners and stakeholders to drive operational excellence. You will leverage data governance, predictive analytics, strategy development, data science and machine learning disciplines to understand and predict customer and industry behavior, set quantifiable goals,...