11 customer service jobs found

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Customer Service Agent is responsible for assisting guests with travel needs at Alaska Airlines (AS). As a member of the passenger service team, this individual contributor role responds to guest inquiries and performs various tasks in ticketing, check-in, and boarding areas. This is a union represented position.   Key Duties Assist guests with...

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.  Role Summary The Director, HR Business Partners inspires and leads a strategic business partner team, including programs, and scalable processes to support Alaska Airlines’ high-performance culture. This senior leader forges strong relationships with executive leadership in all divisions by listening, understanding needs, defining shared objectives,...

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary This role is responsible for owning the operation during their shift and executing on strategy to ensure a superior level of customer service that will delight our guests at Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Duty Manager of Station Operations, leads and establishes priorities for the team to deliver a remarkable guest experience, and uphold the...

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Supervisor Station Operations oversees the execution of timeline and regulatory compliance at departure gates for Alaska Airlines (AS) and Hawaiian Airlines (HA). As a people leader, the Supervisor Station Operations leads and establishes priorities for Customer Service Agents (CSAs) and Ramp Service Agents (RSAs) or Vendor employees based in station, if applicable. This role...

Company Alaska Airlines The Team From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Customer Care Representative is responsible for resolving tier I guest inquiries, complaints, and requests for assistance at Alaska Airlines and Horizon Air. As a member of the Customer Care team, this individual contributor role delivers superior customer service to our guests by offering accurate information...

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Principal Solutions Architect is a sole subject matter expert in data architecture, engineering best practices, and the Data Services technology stack. As an individual contributor, this role defines long-term strategy for the ITS Data Services Team to develop and maintain the Enterprise Data Platform. This highly autonomous, strategic role...

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position.  Key Duties Load and offload luggage and cargo with the use of conveyor belts or forklifts.  Transport luggage and cargo to various airport locations.  Maintain ramp and...

Company Alaska Airlines The Team Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you’ll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary The Ramp Service Agent (RSA) works in a fast-paced environment performing below wing functions and keeping flights running smoothly and safely. This is a union represented position.  Key Duties Load and offload luggage and cargo with the use of conveyor belts or forklifts.  Transport luggage and cargo to various airport locations.  Maintain ramp and...

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.  Role Summary The Director, Product Management, owns the long-term strategy and performance of the digital products and experiences for their product group at Alaska Air Group. This role will focus on reducing friction at every guest touchpoint, increasing self-service, connecting guests with employees seamlessly throughout their journey to create a blended...

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you. Role Summary The Software Engineer role is responsible for developing solutions to complex problems on the cross-functional software product team at Alaska Air Group. As an individual contributor, this role makes recommendations to improve delivery of new features, bug fixes and enhancements to support Alaska’s crew, crew administrators & guests....

Company Alaska Airlines The Team Guided by our purpose, core values, and leadership principles, we are creating an airline people love. Our corporate teams set the strategies and operational plans to ensure the success of our company. Whether we use our expertise in accounting, human resources, finance, planning, legal, marketing, or any of our operational divisions, our shared passion for travel and our guests is what motivates us to achieve excellence each day. If you share our passion for creating an airline people love, we want to hear from you.  Role Summary The Principal Guest Insights & Analytics is the sole process expert in guest experience analytics. As an individual contributor, this role defines the long-term strategy for the way guest experience data is leveraged, and helps the business utilize data and analytics to understand how operational and service performance shape the guest...