81 customer service jobs found

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Locations Available: Plymouth, MA Sandwich, MA Duxbury, MA We are looking for Medical Assistants who want to join our Medical Specialty Office team! We are offering Monday to Friday day shift (no weekends or holidays). The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BILH Primary Care-Mt. Auburn patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Essential Responsibilities including but not limited to: 1.    Through relationship development and care team coordination, contributes to the BILH Primary Care-Mt. Auburn patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Population Health Navigator (PHN) is a temporary position (through December2026) that collaborates with primary care practice team members and population health team members to help improve the care of patients with hypertension (high blood pressure), diabetes, or those who are not up to date on their cancer screenings. The goal is to optimize our patients' health, well-being, and preventative healthcare. This role is primarily virtual/remote, with occasional opportunities for in-person work depending on program or practice needs. In this role, the Population Health Navigator will reach out to patients via phone, the portal, and other modalities, to help educate patients, book follow up primary care visits and cancer screenings (mammograms), understand barriers to care. The PHN will partner with the population health team and practice team to think through...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Serves as a role model/mentor, providing support, training and sharing knowledge with other Practice Assistants. May act as a group leader in absence of the Practice Manager or Coordinator. Collaborates with team; solicits thoughts and ideas from others and incorporates them to produce quality processes. Acts as team leader for small projects. Delegates daily tasks, scheduling and coverage. Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Takes appropriate actions to diffuse challenging situations. Takes complete and accurate information from patients/callers. Maintains patient confidentiality at all times. Performs check in, registration, scheduling, and verification of demographic information according to APG...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT's duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. Job Description: Essential Duties & Responsibilities including but not limited to: Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site,...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT's duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. Job Description: Essential Duties & Responsibilities including but not limited to: Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site,...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are seeking a reliable and patient-focused individual to join our private practice ENT office as a Front Desk team member. This role offers a full-time day shift, with schedule options of 7:00 AM–3:30 PM or 8:00 AM–4:30 PM. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Takes appropriate actions to diffuse challenging...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Serves as a role model/mentor, providing support, training and sharing knowledge with other Practice Assistants. May act as a group leader in absence of the Practice Manager or Coordinator. Collaborates with team; solicits thoughts and ideas from others and incorporates them to produce quality processes. Acts as team leader for small projects. Delegates daily tasks, scheduling and coverage. Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Takes appropriate actions to diffuse challenging situations. Takes complete and accurate information from patients/callers. Maintains patient confidentiality at all times. Performs check in, registration, scheduling, and verification of demographic information according to APG policies...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the direct supervision of the Pharmacy Shared Service Supervisor, the Specialty Technician II will perform a variety of duties related to preparing and dispensing drugs according to BILH Specialty Pharmacy's procedures and protocols. Assists the Shared Service Supervisor and the Specialty Pharmacy Lead Technician solve complicated insurance claims. Performs all required pharmacy tasks to ensure compliance with federal, state, and local regulations. Works well with others and collaborates for overall pharmacy success of the department. Provides exceptional customer service and accommodates patient requests and resolves any concerns. Coordinates with the Shared Service Supervisor and the Specialty Lead Technicians on a weekly basis to help lead pharmacy improvements. Participates in the interviewing and training of new pharmacy staff. Also assists in overseeing...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the direct supervision of the Pharmacy Shared Service Supervisor, the Specialty Technician II will perform a variety of duties related to preparing and dispensing drugs according to BILH Specialty Pharmacy's procedures and protocols. Assists the Shared Service Supervisor and the Specialty Pharmacy Lead Technician solve complicated insurance claims. Performs all required pharmacy tasks to ensure compliance with federal, state, and local regulations. Works well with others and collaborates for overall pharmacy success of the department. Provides exceptional customer service and accommodates patient requests and resolves any concerns. Coordinates with the Shared Service Supervisor and the Specialty Lead Technicians on a weekly basis to help lead pharmacy improvements. Participates in the interviewing and training of new pharmacy staff. Also assists in overseeing...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT's duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. Job Description: Essential Duties & Responsibilities including but not limited to: Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site,...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Serves as a communication resource. Asks appropriate questions and solves problems. Takes complete and accurate information from patients in person and by phone, prioritizing and communicating the information to providers appropriately. Responds quickly and courteously to phone calls and requests. Seeks assistance from supervisor and others appropriately. Greets patients and escorts to exam rooms. Ensures availability of x-rays, lab slips, medical records and other pertinent info. Obtains vitals, weight, blood...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Project Coordinator, Quality & Safety, provides administrative and project support for projects related to patient experience, clinical quality, risk management, and patient safety. This position is responsible for scheduling, meeting minutes, agenda setting, and follow up on administrative tasks. Job Description: Essential Responsibilities: Maintains and modifies project plan documentation and staffing requirements for multiple projects. Schedules and coordinates project team meetings. Prepares agendas, materials, presentations and necessary equipment.  Records and distributes minutes or notes and follow up actions.  Follows up with team members to ensure actions are completed according to timeline. Compiles data and prepares regular and ad hoc reports and presentations. Distributes project reports and documents as directed. Monitors and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Remote / Hybrid Westwood, MA. 2-3 days required on-site weekly. Prefer SQL, Sequel and ETL experience to work with data sets. Job Description: Essential Responsibilities: Maintains integrity & quality of data & assures data conformity meets operational requirements and goals. Assists in planning, establishing & monitoring criteria for data collection. Trains department staff on data acquisition methods. Acts as central resource for data collection. Extracts data from multiple sources. Audits and resolves all issues; acts as integral member of data collection teams. Designs and develops reporting and analysis tools; interprets data and refines analysis. Prepares and presents comprehensive reports; develops forms, tables and other data tools in the applications that capture, report and consolidate data; provides...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: BILH Primary Care is where you can truly make a difference. As the Medical Assistant, you are responsible for assisting in the delivery of high quality, safe clinical care, by being a member of a high performing clinical team. The Medical Assistant on the BILH Primary Care team, will work to enhance patient satisfaction and provider efficiency through a collaborative approach to patient care. Working with Healthcare Providers on their daily needs and schedules will assure patient care is delivered in a timely manner. Taking patient vital signs as well as documenting medical history in our EMR system and providing patients and families medical information in order to achieve positive patient satisfaction are just some of the critical duties you will be performing. Your skills will be valued here. Come join us! Minimum Qualifications:...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Bilingual Candidates Preferred (English and Cantonese or Mandarin) Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under the general supervision of the Practice Manager or Coordinator and in collaboration with the providers, works collaboratively to perform a wide variety of tasks associated with checking in and out of patients, registering patients and scheduling appointments. This administrative role will have a direct impact on patient satisfaction by providing empathetic and ef f icient interaction with patients and families, and serve as a resource to other f ront desk colleagues. Job Description: Answers telephone calls promptly while identifying themselves and the practice. Takes clear messages, determines call backs for clinicians and other of f ice staff . ▪ Registers all new and established patients upon arrival. Verifies patient information such as demographics, collects co-payments and updates all required information where needed. Collects outstanding...