80 customer success manager jobs found

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Specialty Pharmacy Liaison Job Description: Job Summary: This position acts as a liaison between the specialty/retail pharmacy and the prescribers to document, submit, communicate outcomes and appeal if necessary all pharmacy/medical prior authorizations. Is also involved in all aspects of obtaining patient access to prescribed medication. Essential Responsibilities:   Understands product and payer reimbursement landscape and prior authorization guidelines and processes. Collects and reviews all data needed pharmacy and/or medical for prior authorization approvals. Resolves insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance. Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. **MWF- 7:30-5 PM, Tuesday 8-12PM** Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The Assistant Practice Manager oversees and facilitates the daily operations of a primary care practice with the commitment of providing excellent customer service to patients, families and visitors. Plans and organizes the work of support staff, coordinates and prioritizes work flow, implements appropriate systems and procedures to maintain service standards and acts as a resource to clinicians and staff. Job Description: Essential Responsibilities: Supervises support staff involved in clinical and administrative activities, with an emphasis on sensitivity to patients and meeting service standards. Plans, organizes and oversees work schedules and assignments of support staff to meet operational needs. Coordinates coverage for absences, meal breaks, training and vacations. Plans, assigns and evaluates work of support staff. Makes...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Serves as a role model/mentor, providing support, training and sharing knowledge with other Practice Assistants. May act as a group leader in absence of the Practice Manager or Coordinator. Collaborates with team; solicits thoughts and ideas from others and incorporates them to produce quality processes. Acts as team leader for small projects. Delegates daily tasks, scheduling and coverage. Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Hybrid requires 2 days on-site per week M-F Job Summary: Accurately inputs patient, insurance, and prescription information into the pharmacy system. Answers incoming calls and assists callers with non-clinical inquiries. Resolves and ensures proper adjudication of claims. Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed. Job Description: Essential Responsibilities: Responsible for answering in-bound calls and assisting customers with pharmacy related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information. Maintains new and existing patient profiles and enters new prescriptions into patient profiles. Escalates calls to...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the fulfillment of prescriptions on the automation line. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Pharmacy Fulfillment Technician assists Pharmacists with all aspects of the accurate and timely fulfillment and delivery of prescriptions. Job Description: Essential Responsibilities: 1. Supports all aspects...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Ambulatory Pharmacy Technician Specialist supports ambulatory pharmacy services by working collaboratively with ambulatory care pharmacists and clinic teams to assist with patient outreach, navigation, medication access coordination, pre and post visit management, medication history support, adherence initiatives, and program operations. This role helps identify patients who may benefit from pharmacy support, coordinates follow-up, documents care coordination activities and escalates medication-related concerns to the appropriate pharmacist or care team member. Job Description: Essential Responsibilities: 1. Works collaboratively with ambulatory care pharmacists, clinic teams, providers, specialty pharmacies, medication access teams, payers, and other stakeholders to support pharmacy-led patient care and care coordination across multi-site...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Under general supervision of the department supervisor and/or manager, and following established procedures, performs a variety of tasks associated with the registration, scheduling, and collection of critical billing information for patients utilizing the clinic. Acts as a frontline representative of Lahey Health exercising the highest standards of customer service in all interactions with patients and staff. Job Description: Essential Duties & Responsibilities including but not limited to: Registers all new and established outpatients upon arrival, verifying, collecting co-payments, and updating required information where needed. Is responsible for collecting and data-entering information with high degree of accuracy. Statuses all appointments at the time of check-in. Confirms that all appointments are statused by the end of the business day...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities:   The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Coordinates the scheduling for all patient procedures and services. Job Description: Essential Responsibilities: Schedules patients for procedures; post-operative appointments, pre-admission testing, testing, surgery, follow up and wait list process. Notify patients in-person and via mail of scheduled procedures. Ensures all communications are timely and provide complete details of procedure, location, and time and required. Provides patients with information pertaining to testing and surgery. Maintains multiple applications for scheduling of procedures & collection of patient data. Schedules location of procedure, medical staff & clinical resources. Completes accurate & timely journal entries. Collaborates with internal & external partners to obtain resources. Maintains physician &/or surgeon's schedule. Registers...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The In-Clinic Specialty Medication Access Coordinator is responsible for fulfilling all core job functions while providing dedicated coordination and advanced support for one or more specialty clinics. This position plays a pivotal role in supporting healthcare providers and patients by ensuring timely and seamless access to complex, high-cost, and specialty therapies essential to patient care and quality outcomes. Serving as the primary on-site liaison between providers, patients, and pharmacy, the specialist holds expanded responsibility for enhancing utilization of BILH pharmacy services. The specialist will be expected to proactively identify patients who would benefit from integrated pharmacy support, educate providers and patients on the advantages of internal pharmacy coordination, and leads initiatives that strengthen medication access, adherence, and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met. Performs check in, registration, scheduling, verification of demographic information and fiscal data utilizing a computer system. Collects co-payments following...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BILH Primary Care-Mt. Auburn patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: "Essential Responsibilities including but not limited to:1.    Through relationship development and care team coordination, contributes to the BILH Primary Care-Mt. Auburn patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a...