53 retail customer experience supervisor jobs found

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Description: Paid Pharmacy Technician Training at BILH - Launch Your Career!   Now hiring at Beth Israel Deaconess Medical Center (Needham/Milton), Mount Auburn Hospital (Cambridge), BILH Bowdoin (Dorchester) and BILH Direct (Westwood).  Beth Israel Lahey Health (BILH) offers a 4-5 month paid training program to become a certified Pharmacy Technician. Learn through online classes and hands-on experience at one of our hospital or retail sites.   Program Highlights:   Earn While You Learn: Earn a full-time wage while completing the Pharmacy Technician University program (approx. 4-5 months).  Become Certified: We prepare you for the MA Pharmacy Technician license and a position upon program completion and passing the exam.  Structured Training: 40 hours/week (32 hours on-site at a BILH facility, 8 hours remote online...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This position acts as a liaison between the specialty/retail pharmacy and the prescribers to document, submit, communicate outcomes and appeal, if necessary, all pharmacy/medical prior authorizations. Is also involved in all aspects of obtaining patient access to prescribed medication. Job Description: Essential Responsibilities:   1.    Understands product and payer reimbursement landscape and prior authorization guidelines and processes. 2.    Collects and reviews all data needed pharmacy and/or medical for prior authorization approvals. 3.    Resolves insurance related issues, including prior authorizations (PAs), and assist patients with various forms of financial assistance. 4.    Provides exceptional customer service to internal and external customers; resolves any customer requests in a timely and accurate manner; escalates complaints...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The Medication Access Specialist will fulfill all of the job responsibilities as needed and coordinate for at least one or more specialty clinics. This position acts as a care coordination specialist between specialty/retail pharmacy and the prescribers. Responsible for documenting, submitting, communicating outcomes and appeal all pharmacy and medical buy and bill prior authorizations. Involved in all aspects of obtaining patient access to prescribed medications such as benefit investigation, white bagging, financial assistance (grants/foundations/copay cards) and manage the Employee Variable Co-Pay Program. Job Description: Essential Responsibilities: Serves as a subject matter expert for physicians, administrators, clinical staff, pharmacy staff, and third party payers for issues regarding prior authorization approvals, ambulatory...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Retail Pharmacy Technician Trainee (PTT) is responsible for providing technical support under the supervision of a licensed pharmacist in the outpatient/retail pharmacy. PTT's duties include bedside delivery of medications and performing drop-off and pick-up window duties, and performing various quality control tasks as assigned. In addition, the PTT will participate in training and orientation of new PTTs and pharmacy students and bedside delivery to patients. The PTT role is intended to open the opportunity for those with no prior health care experience develop into a well-rounded pharmacy technician. Job Description: Essential Duties & Responsibilities including but not limited to: Learn, understand and be able to relay information to patients and caregivers regarding routine/maintenance medication requests (telephonic, fax, Patient site,...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BILH Primary Care-Mt. Auburn patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Essential Responsibilities including but not limited to: 1.    Through relationship development and care team coordination, contributes to the BILH Primary Care-Mt. Auburn patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: The Shared Services Pharm Tech Lead collaborates with pharmacy management to lead a team of data entry and call center technicians who are responsible for all pharmacy billing and inbound/outbound calls for our specialty pharmacy operation. Assists with the day to day operations and oversight of various centralized pharmacy services such as data entry, call center, and prescription fulfillment. Must be committed to providing the highest quality of service to patients, providers, and vendors. Job Description: Essential Responsibilities: Oversees daily operations and assists a team that answers, screens and processes a high volume of calls in a professional manner. Utilizes and adheres to phone scripts and guidelines for triaging calls when needed. Asks appropriate questions and uses independent judgment within scope of knowledge and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Hybrid requires 2 days on-site per week M-F Job Summary: Accurately inputs patient, insurance, and prescription information into the pharmacy system. Answers incoming calls and assists callers with non-clinical inquiries. Resolves and ensures proper adjudication of claims. Confirm patient benefits with insurance and determine required authorizations to assist the patient with coverage of therapy prescribed. Job Description: Essential Responsibilities: Responsible for answering in-bound calls and assisting customers with pharmacy related services. Obtain client information by answering telephone calls; interviewing clients; verifying information. Contact patients to schedule medication deliveries and verify correct address information. Maintains new and existing patient profiles and enters new prescriptions into patient profiles. Escalates calls to...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We’re excited to welcome a Medical Assistant to our OBGYN team! Our team supports three convenient locations—Duxbury, Plymouth, and Sandwich—offering flexibility and a strong sense of community across our practices. We value diverse clinical backgrounds and encourage applicants with experience as EMTs, CNAs/LNAs, Medical Assistants, or Phlebotomists to apply. If you’re looking to grow in a supportive outpatient setting, this could be an excellent opportunity. Our OBGYN offices operate Monday through Friday, 8:00 AM to 5:00 PM, providing a predictable, balanced schedule for both patients and staff. We also offer competitive compensation and a comprehensive benefits package. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations....

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are looking for Medical Assistants in Cardiology, Gastroenterology, Neurology, OBGYN, and Pulmonary specialty offices. We have offices located in Duxbury, Plymouth, and Sandwich. We are offering Monday to Friday day shift in addition to per diem (no weekends or holidays). The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Job Summary: Works under the supervision of the Medical Doctor provides assistance to patients in the EMG Lab and performs brief neuromuscular examinations as requested by physicians. Job Description: Essential Responsibilities: Performs nerve conduction studies on patients referred for EMG study. Records pertinent history of the patient's primary symptoms. Outlines the nature of the procedures and tests with the patient. Answers questions patients may have as to hazards or discomforts presented by the test or procedures. Consults with the Medical Director about the appropriateness of the diagnostic study, interpretation of the studies, or technical problems. Ensures that inpatients are ready to be escorted to the reception area promptly and safely when tests are completed. Prepares a summary report of the electrophysiological data and compiles...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. We are excited to welcome a Medical Assistant to our Cardiology Specialty Care team located at 32 Resnik Road, Plymouth, MA 02360. We truly value various clinical experience and warmly encourage candidates from a variety of healthcare backgrounds to apply, including: EMTs CNAs/LNAs Medical Assistants Phlebotomists This is a great opportunity to continue growing your skills in a supportive specialty practice. Our Cardiology office offers convenient, predictable hours, operating Monday through Friday from 8:00 AM to 5:00 PM, providing an excellent work‑life balance for both staff and patients. Why You’ll Love Working Here Great Schedule, Better Balance Enjoy a reliable Monday–Friday, 8:00 AM–5:00 PM schedule—no nights, weekends, or holidays. It’s a routine that makes planning life outside of work easier. Supportive, Team‑First Environment You’ll work with a...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the fulfillment of prescriptions on the automation line. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Pharmacy Fulfillment Technician assists Pharmacists with all aspects of the accurate and timely fulfillment and delivery of prescriptions. Job Description: Essential...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the fulfillment of prescriptions on the automation line. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Pharmacy Fulfillment Technician assists Pharmacists with all aspects of the accurate and timely fulfillment and delivery of prescriptions. Job Description: Essential...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Beth Israel Lahey Health is a world-class integrated health system providing patients with better care wherever they are. Our 120,000 square foot facility in Westwood, MA, provides state of the art pharmacy services to our systems' patients and employees. We specialize in patient-centered care, adherence packaging, specialty drug services, mail order services, prior authorizations processing, and patient counseling. We are seeking highly motivated energetic and experienced pharmacy technicians to help with the fulfillment of prescriptions on the automation line. Our goal is to provide the highest level of service and become the pharmacy of choice for all our patients and employees. The Pharmacy Fulfillment Technician assists Pharmacists with all aspects of the accurate and timely fulfillment and delivery of prescriptions. Job Description: Essential...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. This role is a Part time - 20 hour remote position with occasional commute to our Stoughton, MA office. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Per diem float for Monday-Friday day time hours. Offices include: Needham, Needham Heights, Wellesley, Dedham, Medfield, Canton, Wayland, Waltham and Lexington. Job Summary: Reports to (one of the following): Practice Manager or Ambulatory Practice Coordinator with input from assigned physician, nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: Greets patients and visitors in a manner that demonstrates courtesy, service, respect and privacy. Serves as a central communication source in the delivery of patient care by being responsive, accessible and visible. Provides accurate information, directions and/or guidance and follows up promptly to ensure that needs have been met....

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. The Medical Assistant provides high quality, direct patient care in a team-based model to our BIDHC patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members. Reports to the Practice Manager. Job Description: Primary Responsibilities: 1.    Through relationship development and care team coordination, contributes to the BIDHC patient, practice, and organizational goals. Develops long term empathetic relationships with patients, families and colleagues to contribute to patient care. (essential) 2.    Assists patient over the course of their visit: facilitates timely flow and informs patient and provider of any delay in a timely manner, engages with patient on visit reason, updates...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Job Description: Essential Responsibilities: The Medical Asst. II serves as a role model, providing support, training and sharing knowledge with other Medical Assistants, MA student externs and Practice Assistants in the practice. Makes recommendations on how resources can be used differently and more effectively. Identifies and resolves OSHA compliance issues, audits and maintains point of care testing and tracks test results. Participates in practice improvement initiatives. The MAII may participate in small projects under the direction of the Manager or Designee. Greets...

When you join the growing BILH team, you're not just taking a job, you’re making a difference in people’s lives. Medical Assistant Job Description: Job Summary: Reports to: Practice Manager or Ambulatory Practice Coordinator with input from assigned physician(s), nurses or other health care providers. Responsible for delivering the highest quality service to patients while contributing to the smooth functioning of practice operations. Department Specific Job Responsibilities: Provides support to the practice for population management by tracking and monitoring individual process and outcome measures for eligible managed care and Medicare patients who have chronic diseases such as diabetes, cardiovascular disease, and depression. Acts as a key resource to the practice for the management of registries of patients who have chronic diseases to ensure that they receive the required testing and medical management to promote optimal health and clinical outcomes....