95 jobs found

Senior Risk Associate, Card Risk Facilitation As a Senior Associate in the Card Risk Office, you will be a key driver in the centralization and execution of the Legal and Compliance Risk Office Hours (LCROH) program. Your role provides the operational backbone and professional risk coordination that enables our Card partners to navigate complex initiatives with confidence. In this role, you will gain significant exposure across the division, partnering with Subject Matter Experts (SMEs), advisors, and leaders to ensure risk discussions are productive, consistent, and well-documented. You will thrive in a fast-paced, cross-functional environment where accuracy, speed, and organizational excellence are the standards for success. This is an ideal role for an aspiring risk professional looking to master the intersection of business strategy and regulatory governance. Role Responsibilities: Facilitation and Coordination: Manage, coordinate, and facilitate key...

Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.  A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager...

Principal Associate, Underwriting, Portfolio, and Loan Management Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Community Finance builds inclusive, thriving resident-centered communities that catalyze opportunity and promote well-being. The team originates debt and invests in the low income housing tax credit through proprietary and multi-investor fund structures. The...

Café Ambassador- Ross Park Mall The Role Do you find your purpose in empowering others? As a Café Ambassador , you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine...

Café Ambassador - Back Bay The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection.In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through genuine...

Senior Associate, HR Delivery and Horizontal Partner Are you interested in joining a team best-in-class HR Business Partner team to help enable game-changing business results? In US Card HR, you have the opportunity to work in an environment in which the business truly values HR partnership. If you have a passion for working on a collaborative team to influence and deliver on our key people processes that support our most important business asset - our associates - then look no further!  We are hiring a Senior Associate to support key HR processes and projects. The Principal Associate plays a critical role in delivering on key HR investments across the broader Human Resource Business Partner (HRBP) teams along with planning, monitoring and coordinating logistics for a number of processes, such as talent management and performance management activities. In this role you will: Partner with the Experience Lead and other Horizontal Delivery Partners to drive best-in class...

Café Ambassador - Short Pump The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...

Financial Crimes Specialist Job Description   The qualified candidate will support various Anti-Money Laundering (AML) processes for our various lines of business, which might include suspicious activity investigations, reporting, enhanced due diligence, or other AML processes. Our ideal candidate would possess AML or investigation/research experience.  In addition, strong written communication skills are highly desired. The candidate will work closely with management to ensure critical functions are fulfilled timely and accurately. This role does not include regular supervisory responsibilities. Responsibilities: Review system generated alerts to assess presence of illicit activity that may require reporting based on Bank Secrecy Act (BSA)/AML requirements, conduct research as required, and document detailed results in written format Review system generated alerts, ad hoc alerts and departmental referrals, and address other applicable AML processes in...

Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.  A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager...

Café Coach - Hyde Park Do you find your purpose in empowering others and leading high-performing teams? As a Café Coach , you are the driving force behind Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking - you won’t find your team behind teller lines, and you won’t be managing from a back office. Instead, you’ll lead from the front, right on the floor, cultivating an inclusive culture centered on every customer, every time . In this role, you will act as a trusted mentor and strategist for a team of Café Ambassadors - high-end service specialists who bridge the gap between digital banking and human connection. You aren't just managing a location; you’re building a community by bringing Capital One’s mission to life within a vibrant, welcoming hub. Why Join Us? This isn't just a management job - it’s leadership with a mission. Because we’ve removed the pressure of traditional sales quotas, you are free to focus...

Principal Associate, Process Manager - Hybrid As a Principal Associate Process Manager on the Enterprise Payments Strategy & Analytics team, you will be part of a highly collaborative, talented team responsible for leveraging data and analysis to identify and propose improvements to address the root cause and create greater value for Enterprise Payments and our customers. In this role, you will support, monitor, report and plan process improvements, redesign initiatives, and make recommendations on changes. You will also collect and analyze data for reporting to support recommendations and manage formal documentation. You will have the opportunity to collaborate on project teams and broader initiatives to represent the business for changes that may impact departmental payment processes.  To be successful in this role, you must have excellent communication skills, strict attention to detail, and the ability to adapt to change quickly. This role requires frequent...

Principal Coordinator, Support Operations Customer support and advocate position for Capital One team members at our Chicago office. Provide support for a fast growing group of team members in multiple divisions. This opportunity is based at the Chicago, Illinois location, where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.   Responsibilities: Assist the Service Desk by actively taking intake calls  Provide top-notch customer focused support Have excellent written and verbal communication skills Engage in cross-training efforts amongst peers where applicable Contribute to site level operational readiness and process improvements Effectively manage up as needed Self-aware of gaps in skills and works to improve Frequently collaborates with site lead, acting as back-up when delegated Cross-platform collaboration with...

Senior Manager, Tech Recruiting Our Talent Acquisition team is at the forefront of attracting, engaging and retaining great talent that is passionate about changing banking for good. We provide a best-in-class experience for candidates and hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success. We’re looking for team members with a knack for finding the best of the best – join us and find out how you can help change the way our millions of customers are interacting with their money. This is an exciting opportunity to infuse the organization with talent brokers for Capital One. You will lead your team in overseeing and elevating the end-to-end candidate lifecycle through the recruiting and selection process, provide consulting and guidance to our Talent Acquisition teams and participate in projects that enhance the recruiting experience. As a Talent Acquisition Senior Manager , you will serve as a high-impact, strategist...

Senior Platform Engineer, Workday (Workday Studio) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. General Responsibilities: Work with product owners to...

Flex Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Flex Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals. General Responsibilities: Help cultivate stellar relationships with our dealerships. Optimize communication skills by creating strategic...

Senior Associate, Multilingual Process Management The Enterprise Language Accessibility (ELA) team is a horizontal function responsible for servicing multilingual needs across the enterprise. It supports customer touchpoints by working with partners across the company’s diversified lines of business.  We are seeking a highly organized and detail-oriented Process Manager to join our team. This is a specialized role that bridges translation industry knowledge with robust project management expertise. You will be responsible for driving the end-to-end delivery of high-quality translation content across the enterprise, ensuring seamless communication, and optimizing operational processes. Key Responsibilities Oversee and ensure the consistent delivery of high-quality translation services across the organization. Apply and enforce standardized processes and tools to maintain excellence in all translation projects. Identify opportunities for and...

Senior Associate Process Manager- Customer Protection- Hybrid As a Senior Process Manager for Capital One’s Retail Bank Customer Protection Organization, you will be part of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences.  You will regularly integrate and influence multiple groups and be seen as a strong change agent by our business partners in supporting strategy & implementation as it supports Customer and agent experiences.  You will influence and gain buy-in from key stakeholders to ensure technology and processes deliver breakthrough business results.   The ideal candidate will have demonstrated the ability to: Develop and maintain formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) as needed Responsible for data quality and Performance metric reporting (ex:...

Market Manager - Nassau Market Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager , you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time . In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You are more than just a manager for the Branch Ambassador team; you will be a trusted mentor, strategist, and guide for their individual development and overall team performance. We are succeeding because our customers...

Full time Branch Ambassador North Fork Area Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for...

Café Ambassador - Tampa The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...

Full Time Branch Ambassador - Collins Blvd Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for...

Full Time Branch Ambassador - Burnside Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for...

Senior Associate, Change Management Process Manager | Retail Bank We are seeking a highly motivated and detail-oriented professional to join our START team as a Change Management Process Manager. A successful candidate in this role is a proactive problem-solver with exceptional organizational skills, capable of navigating a fast-paced environment while managing complex stakeholder expectations. As a Sr. Associate, you will be the backbone of the START process, ensuring that change initiatives—ranging from testing to major projects—move through our ecosystem seamlessly. You will act as a Knack SME, a process advisor, and a critical bridge between Product Managers, Developers, and Risk partners to ensure every initiative is well-managed. Tasks & Key Responsibilities include: Process Execution & Intake Management: Validate and manage high-priority intakes (Testing and, Projects). Perform reviews of audiences, appropriate dates and requirements to ensure all...

Regulatory Affairs Operations & Reporting Associate Capital One, a Fortune 100 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work. Capital One’s Regulatory Affairs function is responsible for managing all interactions with Federal Banking Regulators. We provide key advisory consulting to senior management on supervision and emerging regulatory trends, while championing risk management thought leadership. The Reporting, Operations, and Analytics...