17 associate director jobs found

Sr. Director, HR Business Partner Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and one...

Auto Affidavits Unit Manager - Essential Onsite As a Unit Manager at Capital One, you will lead a dynamic group of front line associates for the Affidavits/Sworn Documents team. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 10-20 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 12-17 associates within a unit. Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics. Prepare and deliver monthly performance reviews for direct reports. Manage business level metrics (pen rates, occupancy) to high efficiency standards. Share in the accountability for a business level function team (Logistics, quality, innovation, morale)....

Café Coach- Hyde Park Welcome to a new idea in banking.  Here at Capital One, we're redefining how people bank.  You see, we believe banking should fit our customers' everyday lives - not the other way around.  Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other).  It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money.  We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve.  And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole and really want to be a part of this whole reimagined banking experience.  As the Café Coach, you'll have the unique role of leading a...

Interview Operations Lead -Associate- Fully Onsite The Interview, Scheduling, Logistics team is looking for an Interview Operations Lead Associate to lead recruiting suite operations with clients to deliver on people initiatives and talent strategy.  Responsibilities:  Leadership & Multi-Site Coordination Team Lead: Directly lead a team of interview facilitators across three distinct geographic locations supporting in-person interviews Operational Oversight: Prepare and maintain the scheduling and facilitation operations for three dedicated recruiting suites. Ensure all processes are documented and maintained to care for a seamless in-person experience for both candidates and interviewers.  Escalation Management: Serve as the primary point of contact for complex interview facilitation issues for both candidates and internal business partners Strategic Partnership: Collaborate closely with recruiters to ensure the end-to-end hiring process is...

Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home Level: Senior Coordinator  Locations: Richmond, VA, or Plano, TX Type : Work from Home - Refer to Work from Home Living and Technology requirements below.  Department hours:   M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST Role Overview:  The Senior Operations Coordinator is an entry level role for the Cardmember Servicing team.  This person fulfills the basic and transactional servicing requests made via inbound phone or email.  This person uses multiple systems interfaces to research, diagnose, and resolve client needs. Participates in day to day processing functions of Operations (Inbound Customer Service – phone and email). Fulfills important customer financial and non-financial requests using a variety of agent tools (GUI-based, green screens). Identifies, researches, solves and/or responds to inquiries of...

Work From Home - Principal Associate - Content Strategist, Structured Content Management Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE)  68521 (Lincoln, NE) 56301 (St. Cloud, MN) Who we are  We’re a team of content managers who work with operations, product, tech, and design teams to deliver content experiences that help our agents solve problems for millions of customers.  We are passionate about crafting the performance-enabling, human-centered digital content experiences...

Café Coach- Rittenhouse Welcome to a new idea in banking.  Here at Capital One, we're redefining how people bank.  You see, we believe banking should fit our customers' everyday lives - not the other way around.  Our Capital One Café is a welcoming environment where customers can try out our digital and financial tools, grab a great cup of coffee and get to know our Ambassadors (and each other).  It's a place where they can recharge their mobile devices, plug into some free WiFi and learn new ways to save time and money.  We're redefining the typical work experience, too. Our Café team exists to enhance the financial lives of people in the communities we serve.  And we're not just looking to fill open positions - we seek outgoing, passionate people who love connecting, teaching and interacting with individuals and the community as a whole and really want to be a part of this whole reimagined banking experience.  As the Café Coach, you'll have the unique role of leading a...

Manager, Process Management (Finance Tech, Intelligent Foundations & Experiences) As a Process Manager in Finance Tech, you will support the Well Managed Operational Excellence team by providing professional risk judgment that enables Finance Tech and its partners to tackle major company challenges. In this role, not only will you lean into your risk, technical acumen, analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the company, but you will also grow your strategic and influencing skills as you create and implement strategies that enable our Finance business partners to continue to be well managed by reducing risk while improving efficiency and control effectiveness.    This individual will lead and engage in critical organization initiatives and projects and must be able to effectively communicate and collaborate with Engineers/Tech teams and influence partners across several functional...

Senior Associate, Vendor Manager - FAST Bank Operations (Hybrid) As a Vendor Manager, Senior Associate in Retail Bank, this associate will be responsible for a variety of tasks including managing external vendor relationships, including escalating urgent issues and handling ServiceNow tickets. Key responsibilities also include ensuring compliance with corporate policies by developing and maintaining documented procedures, and reviewing vendor invoices for accuracy against the budget. The team seeks to optimize vendor resources and operations to mitigate risk and reduce costs.  They drive value and efficiency by enhancing well managed processes while providing exceptional experiences for our customers and associates Key Responsibilities: Process & Project Management Develop, maintain, and align documented procedures with corporate policies. Analyze and optimize operational procedures for quality and efficiency. Lead moderate to large projects, securing...

Senior Associate, Process Manager, Hardware Strategy (Hybrid) As a Senior Associate, Process Manager , you will be the primary support lead for the Manager of Hardware Strategy . You will drive the operational execution of our physical customer touchpoints, ensuring that the fleet is modern, functional, and aligned with user needs. This role is designed for a highly disciplined professional who will assist in managing the entire hardware lifecycle—from procurement support to the execution of large-scale deployment projects. General Responsibilities Strategic Support: Assist the Manager in identifying and recommending long-term strategies for ATM and non-ATM Branch Hardware through rigorous data analysis. Fleet Health Maintenance: Support the building and maintenance of models used to predict hardware lifecycles and future technology needs across the branch network. Project Execution: Partner with the Manager to ensure the flawless execution of...

Principal Associate, Sentry Shift Supervisor Global Security Operations Center At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our...

Manager, Cyber Risk & Analysis Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute: Capital One moved our entire enterprise to the public cloud over the course of five years. Just as we prioritize driving innovation through technology, we equally prioritize cybersecurity, reliability, software quality, and data management.  This role sits at the intersection of cybersecurity and privacy in support of the Governance Risk and Compliance International Risk team. The individual will ensure alignment between global regulatory expectations and implemented security controls to support recent mergers and acquisitions. Success hinges on your ability to work independently, navigate ambiguity ("gray areas"), and build enterprise-wide rapport. You will act as a trusted advisor, using your technical expertise to provide sound, experience-based...

Manager, Portfolio Management - Community Finance Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives. Our teams include Communications, Community Impact and Investment (CI&I), Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Community Finance builds inclusive, thriving resident-centered communities that catalyze opportunity and promote well-being. The team originates debt and invests in the low income housing tax credit through proprietary and multi-investor fund structures. The Underwriting,...

Principal Risk Associate, Operational Risk Management Control Testing Capital One is seeking an energetic, self-motivated Principal Risk Associate to join the Operational Risk Control Testing team within the Operational Risk Management (ORM) second line of defense. The ORM Testing team is a dedicated group of professionals focused on developing and executing second line of defense oversight responsibilities for Capital One. Risk Associates perform professional testing and challenge of operational controls identified through various risk assessment processes that identify material risks and controls of operational risk, including processes, systems and products. ORM Testing provides direct feedback to the first line of defense and informs the effective challenge regarding overall control effectiveness.  This position will be expected to conduct control testing across a spectrum of business and technology processes, document testing results, prepare work papers to...

Manager, Enterprise Learning Consultant (Leadership & Competency) As the Manager, Enterprise Learning Consultant, you will be the learning solutions partner for our leadership and competency development portfolios. You will serve as the localized expert on all leadership development assets, maintaining a deep understanding of our internal and external content to provide high-impact, sound recommendations to partners. This is a high-impact, consultative role where you will bridge the gap between business needs and learning execution. You will own the health and evolution of our core competency and leadership portfolios, acting as the primary liaison between internal business partners, instructional designers, and external vendors. From researching leadership trends to managing our flagship speaker series, you will ensure our learning ecosystem is modern, accessible, and results-driven. Key Responsibilities Portfolio Strategy & Consultation Own the...

Manager, Executive Recruiting, Research & Talent Insights Capital One’s Executive Recruiting team is a premier in-house search team. We partner directly with our senior leadership to identify, cultivate, and land the transformative executive talent that will accelerate our mission to Change Banking for Good. As a Manager of Research & Talent Insights, you are the strategic engine of our search process. You won't just source names, you will architect the map of the competitive landscape. This is a highly visible Individual Contributor (IC) role designed for a sophisticated researcher who blends strong presentation skills and deep investigative rigor with the ability to translate complex market data into actionable executive hiring strategies. The Role Successful Researchers at Capital One are both curious detectives and true talent advisors. You will be responsible from initial market segmentation and exhaustive talent mapping to the strategic engagement of...

Principal Associate, Small Business Bank Credit Operations The Principal Associate will play a critical role in supporting the Small Business Banking (SBB) leading a team of associates for the loan Closing process. This people leader will be responsible for managing a wide range of essential processes, compliance activities, and team support functions to ensure smooth, accurate, and timely loan fulfillment and process adherence. The ideal candidate is a highly organized, detail-oriented people & process leader with a background in lending operations. Key Responsibilities:  Process Management Maintain process documentation & job aids for the SBB Closing processes to ensure a continuous "Well Managed" state and audit readiness. Create and leverage effective process monitoring; manage team “work in progress” and throughput with daily workflow tracking; leverage data to support associates, resolve impediments and ensure timely, accurate and compliant...