Full time
Capital One
Richmond, VA
Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home Level: Senior Coordinator Locations: Richmond, VA, or Plano, TX Type : Work from Home - Refer to Work from Home Living and Technology requirements below. Department hours: M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST Role Overview: The Senior Operations Coordinator is an entry level role for the Cardmember Servicing team. This person fulfills the basic and transactional servicing requests made via inbound phone or email. This person uses multiple systems interfaces to research, diagnose, and resolve client needs. Participates in day to day processing functions of Operations (Inbound Customer Service – phone and email). Fulfills important customer financial and non-financial requests using a variety of agent tools (GUI-based, green screens). Identifies, researches, solves and/or responds to inquiries of...