46 jobs found in London England United Kingdom

Concierge Gen Ops Specialist, Associate - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging...

Product Support & Resolution Principal Ops Coordinator, Empower Dealer Success Team - Work from Home Job Description: Due to the amazing growth and future projections of Navigator Platform, and the need to invest in world class service for our valuable dealer partners, we are looking to expand the footprint of Empower Dealer Success (EDS) operations.  The associate will engage in dealer resolutions, Dealer Navigator support, call/chat, product support and billing.  Responsibilities: Execute E2E Billing support Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types Establish and foster relationships with EDS vendors - web hosts and inventory aggregators Apply effective time management skills to manage daily workload  Investigate issues and apply sound judgment to detect and mitigate...

Senior Associate, Change Management Process Manager | Retail Bank We are seeking a highly motivated and detail-oriented professional to join our START team as a Change Management Process Manager. A successful candidate in this role is a proactive problem-solver with exceptional organizational skills, capable of navigating a fast-paced environment while managing complex stakeholder expectations. As a Sr. Associate, you will be the backbone of the START process, ensuring that change initiatives—ranging from testing to major projects—move through our ecosystem seamlessly. You will act as a Knack SME, a process advisor, and a critical bridge between Product Managers, Developers, and Risk partners to ensure every initiative is well-managed. Tasks & Key Responsibilities include: Process Execution & Intake Management: Validate and manage high-priority intakes (Testing and, Projects). Perform reviews of audiences, appropriate dates and requirements to ensure all...

Regulatory Affairs Operations & Reporting Associate Capital One, a Fortune 100 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company - and a great place to work. Capital One’s Regulatory Affairs function is responsible for managing all interactions with Federal Banking Regulators. We provide key advisory consulting to senior management on supervision and emerging regulatory trends, while championing risk management thought leadership. The Reporting, Operations, and Analytics...

Senior Associate -Early Career Advancement Lead -S&G Tech Programs The Students & Graduates Technology Programs (S&G Tech) team builds Capital One’s pipeline of top junior technologists by delivering high-impact programs that showcase our innovation while developing outstanding talent at the start of their careers. As the Early Career Advancement Lead, you will play a critical role in supporting the growth, engagement, and development of interns and associates within our highly competitive technology programs. The ideal candidate will have proven experience leading projects and processes in a well-managed way. They should be excited about the opportunity to influence strategic decisions using a data-backed approach. We are looking for a team player who is solution-oriented, comfortable working in ambiguity, and has effective program/process management, communication, and customer-focus skills.  Capital One provides a fast-paced, dynamic environment...

Community Finance (CF) Loan and Equity Administration Servicing - Senior Associate Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Capital One’s Community Finance team originates debt and equity to support affordable housing development. Community Finance provides debt financing and invests in low-income housing credits through proprietary and multi-fund equity fund structures. The Loan...

Community Finance (CF) Loan and Equity Administration Servicing -Principal Associate Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Capital One’s Community Finance team originates debt and equity to support affordable housing development. Community Finance provides debt financing and invests in low-income housing credits through proprietary and multi-fund equity fund structures. The...

Community Finance (CF) Loan and Equity Administration Servicing - Associate Global Enterprise Affairs works with many external and internal stakeholders to envision and create a world of greater socioeconomic opportunity through advocating for an inclusive society, building thriving communities, and creating financial tools that enrich lives.  Our teams include Communications, Community Impact and Investment, Community Finance, CRA Strategy and Program Management, the Government and Political Affairs Group, Regulatory Relations, and Strategy and Engagement. Through our teams, we have unparalleled access to a diverse group of motivated changemakers similarly focused on the ingredients for a more perfect future. Capital One’s Community Finance team originates debt and equity to support affordable housing development. Community Finance provides debt financing and invests in low-income housing credits through proprietary and multi-fund equity fund structures. The Loan Equity...

Senior Legal Specialist - Card Litigation The Legal Department is seeking an experienced paralegal (known as “Legal Specialist” at Capital One) to assist in managing defensive litigation for the Card Litigation portfolio. The Senior Legal Specialist will report to a lawyer on the card  litigation team and manage a portfolio of litigation matters. Each role will involve interaction with internal business associates and with internal and external legal counsel. Job responsibilities will include: Reviewing and analyzing defensive litigation matters  Analyzing complaints, significant matters, motions, discovery, disputes, and fraud claims Performing research to independently gather internal documents and information relevant to cases Maintaining litigation case files, including pleadings, discovery, and correspondence  Supporting internal and external legal counsel in identifying relevant account information and developing litigation strategies...

Work From Home Senior Associate, Process Manager-Supply Chain Solutions Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes ( excluding CA ) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 19801 (Wilmington, DE)  85029 (Phoenix, AZ)  84120 (Lake Park, UT) 43213 (Whitehall, OH) As a Senior Process Manager for Capital One’s Supply Chain Solutions Organization, you will be part of a talented, people-first organization responsible for supporting customer Letter and Statement correspondence. You will be tasked to facilitate strategy conversations & operational process implementations as it supports...

Dining Specialist, Associate - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging are valued...

Cyber Third Party Risk Reduction (CTPRR) Senior Manager, Operations Manager The Cyber Third Party Risk Reduction (CTPRR) program defines the framework for the management of information security risks with third party engagements, supports contracting, conducts assessments, and ongoing finding remediation of third parties supporting Capital One.  We are seeking a highly organized, analytical, and proactive CTRPP Operations Lead to oversee the day-to-day execution and continuous improvement of our third-party risk management lifecycle. In this role, you will bridge the gap between risk strategy and operational execution. You will lead the team responsible for the identification, documentation, reporting, and mitigation of realized cybersecurity risk through contracting, ongoing monitoring and risk remediation, ensuring that third-party relationships comply with internal policies and external regulatory requirements. The ideal candidate thrives on optimizing...

Principal Associate, Learning Experience Architect- Work From Home Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 19801 (Wilmington, DE) 85029 (Phoenix, AZ)  84120 (Lake Park, UT) 43213 (Whitehall, OH) Are you ready to move beyond standard content creation and lead the design of learning strategies that fundamentally shift business outcomes? Capital One’s Card Shared Services Learning & Knowledge Management team is looking for a Principal Associate, Learning Design, who is eager to act as a lead learning design...

Senior Associate -Horizontal HRBP - Enterprise Risk Are you interested in joining a team of best-in-class HR business partner leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One...

Full Time Branch Ambassador - Northern Va (Loudoun/Fairfax/Prince William) Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise,...

Full Time Branch Ambassador - Northern Va (Fairfax County Area) Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a...

Sr. Manager, Day 2 Operations Lead (Hybrid) As the Day 2 Operations Senior Manager within the Enterprise Payments Operations organization, you will oversee all inbound posting exceptions, incoming returned checks and outbound check and ACH returns, all Bank and Customer adjustments, foreign check processing, and domestic collections .  This role includes working directly with other banks, fixing fed account outages, as well as direct customer facing errors with check deposits .  You will lead an operations team of approximately 30 associates and 3 direct reports.  As a people leader you will drive the achievement of individual, team, and business metric goals in a fast-paced, remote-friendly environment. In this role, you will be instrumental in influencing simplification, automation, and modernization efforts, leading the build-out of transaction/file monitoring capabilities across all payment rails. You will collaborate with smart, passionate leaders across the organization...

Manager - Strategic Learning & Knowledge Consultant (Hybrid) Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking a Learning & Knowledge Consultant.    Our optimal candidate  can seamlessly translate strategic business objectives and intent into impactful  learning and knowledge solutions and learner centered experiences. Whether your background is in business, program/product management, or learning strategy, your ability to build alignment and drive...

Part Time Branch Ambassador - Beacon Mall Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for...

Cyber Governance and Risk Management, Cyber Tool Assessor - Principal Associate Security is essential to what we do at Capital One, from protecting customer data to the associate experience. As a Cyber Risk Manager within the Governance and Risk division, you see security as an innovation enabler and differentiator, not a step in the compliance process. You thrive working with business and technology partners to achieve goals and objectives in a secure manner. You’re constantly looking for ways to leverage modern technology architectures. You enjoy solving tough cybersecurity problems in an iterative, team environment. You are pragmatic and practical in your understanding of software development and IT operations, and have experience with industry risk frameworks and models. You possess a technical understanding of software engineering best practices, cloud infrastructure, security scanning and detection tools, and tool configuration management. This knowledge will help...

Full Time Branch Ambassador - Bailey Crossroads Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion...

Process Coordinator II - Governance, Valuations & Innovation Capital One’s Governance, Valuations, & Innovation (GV&I) Team is a second line of defense function housed within the Credit Risk & Analytics (CR&A) Division. CR&A is responsible for Risk Governance, Risk Appetite, Credit Risk Policy, and Assurance Exam Management activities for the Commercial Bank. The team’s contribution is critical in providing a foundation for sound risk management practices, complying with internal policies and regulations, and exhibiting the overall culture of Capital One. At Capital One, you will find an environment that inspires a can-do-anything spirit with a multitude of supportive resources. Better still, you will find managers who encourage you to be your best in all areas of your life. GV&I is seeking a Process Coordinator-level associate to manage and monitor the Real Estate appraisal procurement process. The associate will be a core member of the...

Lead Platform Engineer, Workday Functional (HCM) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. People Tech is responsible for the digital transformation and operational...

Principal Coordinator -HR Quality Assurance A Principal HR Quality Assurance Coordinator supports the Talent Acquisition organization at Capital One, focusing on risk mitigation and continuous improvement. This smart, talented team is responsible for partnering with the Talent Acquisition organization to continuously improve our processes and candidate experience. The qualified candidate will be responsible for performing quality assurance reviews and trend analysis, providing effective/measurable feedback, along with developing and deploying tools and training to prevent process breakdowns. Job Responsibilities: Conduct recruiting-specific quality assurance reviews to assess process performance Deliver feedback, coaching, and training to recruiters and management across the organization focused on preventing recurrence Identifying and managing corrective actions related to identified errors Perform data entry and data research activities Execute...