Full time
Capital One
McLean, VA
Senior Associate, Multilingual Process Management The Enterprise Language Accessibility (ELA) team is a horizontal function responsible for servicing multilingual needs across the enterprise. It supports customer touchpoints by working with partners across the company’s diversified lines of business. We are seeking a highly organized and detail-oriented Process Manager to join our team. This is a specialized role that bridges translation industry knowledge with robust project management expertise. You will be responsible for driving the end-to-end delivery of high-quality translation content across the enterprise, ensuring seamless communication, and optimizing operational processes. Key Responsibilities Oversee and ensure the consistent delivery of high-quality translation services across the organization. Apply and enforce standardized processes and tools to maintain excellence in all translation projects. Identify opportunities for and...