7 jobs found in Richmond, VA

Sr. Associate, Process Manager (Hybrid) As a Sr. Process Manager for Capital One’s Retail Bank Customer Protection Organization, you will be part of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences.  You will regularly integrate and influence multiple groups and be seen as a strong change agent by our business partners in supporting strategy & implementation as it supports Customer and agent experiences.  You will influence and gain buy-in from key stakeholders to ensure technology and processes deliver breakthrough business results.  The ideal candidate will have demonstrated the ability to: Develop and maintain formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) as needed Responsible for data quality and Performance metric reporting (ex: Tableau reporting) Lead...

Associate, Support Operations This role focuses on technology support operations for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position requires quick decision making and analytical skills to provide data-driven insights on technology issues across an environment with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to drive operational efficiencies through data-driven insights. The ideal candidate will have strong verbal and written communication skills, effectively manage up, and collaborate well with immediate peers. Responsibilities: Partner with internal customers and the business to translate needs into new processes, process documentation, metrics, and...

Strategic Delivery Lead - Business Cards & Payments The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.  We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.  About the Role We are seeking a high-performing, leader to drive the execution of our highest-priority initiatives. This role is central to our team’s...

Operations Production, Principal Coordinator (Hybrid) As an Operations Production Principal Coordinator for the Levies & Garnishments team, you will work to deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics. Associates in this position will be responsible for supporting the team with escalated concerns, answering questions and resolving issues. The role requires attention to detail, judgement, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies). Successful candidates will show up as a leader and be able to adapt in a fast paced, ever changing environment. Responsibilities: Self-manage workflow and problem solve independently to ensure service level agreement is met daily Be a Subject Matter Expert at...

Process Manager, Principal Associate (Hybrid) We are seeking a highly analytical and innovative Senior Process Manager with a strong analytical experience and background in the banking industry. This role will be pivotal in improving ATM availability metrics, uncovering operational efficiencies, and driving data-informed strategies to enhance customer experience and service reliability.   General Responsibilities:   Analysis : Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.   Execution : Proactively explore new data-driven opportunities to improve ATM services and inform broader banking operations strategies.    Partnership : Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities. Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction....

Senior Associate, Risk Management - Issues & Events Management As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management.  Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure.  Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.  We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve...

Payroll Tax Compliance Specialist Summary: The U.S. Payroll Tax Compliance Specialist supports the U.S. payroll tax team to deliver on critical payroll activities. These activities include, but are not limited to, keeping Capital One U.S. payroll tax accounts in good standing, timely and accurate tax setup in the Workday payroll system and ADP Smartcompliance, state/local tax account maintenance, and overall compliance with applicable laws and regulations. Responsibilities: Supports the team’s critical functions with an emphasis on creating efficiencies through continuous improvement Oversee the maintenance of all state and local tax withholding registrations and employer account numbers with the goal Analyze root cause of escalated tax notices and work with the team to develop corrective action plans. Maintain penalty and interest expense at industry leading levels Work closely with tax vendor to ensure all tax account discrepancies are...