44 jobs found in Richmond, VA

Senior Operations Production Coordinator - (Onsite) As a Senior Operations Production Coordinator , you will be responsible for processing items that are in accordance with Bank policy and Federal compliance. The ideal candidate will flawlessly track and document our process to ensure a positive customer experience. This individual will need excellent organizational skills and the ability to manage multiple tasks with limited supervision. Capital One’s culture provides an excellent work environment and many opportunities for professional growth. Responsibilities: Process items in accordance with Bank and Federal Policy Adhere to processing deadlines Collaborate with supporting departments to execute daily processes and operations Identify trends and defects to develop process improvements Escalate situations appropriately Location: This role is an essential position and requires onsite attendance. This team currently operates with 5 day(s) in the office...

Manager, Tech Operations (Intelligent Foundations & Experiences - Finance Tech) Do you love pioneering in the technology operations space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and customer-focused environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Tech Operations Professionals who are passionate about operational excellence, automation, and delivering seamless customer experiences to join our team. In this role, you’ll have the opportunity to be on the forefront of driving operational reliability and transformation across Capital One. What You’ll Do: An IT leader with a detailed understanding of IT service management principles. Manages teams providing technology support operations in the areas of end user support, IT incident management, change management, problem management,...

Principal Associate, Principal Extended Ops Associate - Card Delivery Operations (Client Facing) As a Principal Associate for Card Delivery Operations , you are the operational engine bringing our business partners’ card products to reality. In this subject matter expert role, you will build and scale processes that boost efficiency, lower operational risk, and deliver seamless outcomes for our customers. You will serve as the primary integrator across stakeholders—driving accountability, securing technical readiness, and hitting critical fulfillment targets. Built for a high-performing operator with exceptional project management capability, this position demands rigorous precision and collaborative leadership. You will work side-by-side with cross-functional tech leads and external supplier managers to translate complex rollout plans into flawless execution. Key Responsibilities: Project Management & Execution Plan Execution:...

Risk Manager - Payment Risk Advisory & Business Enablement (Hybrid) The Enterprise Payments Governance and Oversight team is seeking a dynamic Manager who will play a pivotal role defining and implementing the future of payments governance and risk management to provide stronger oversight across the enterprise.  The Enterprise Payments Governance and Oversight team sits within the  Enterprise Payments organization in the Retail Bank.  The team is responsible for the governance and oversight of end-to-end core payments functions for all payment types across the enterprise, including monitoring.  In this role, you will be at the forefront of payments, working across Lines of Businesses to consult and provide solutions on how they can remediate some of the biggest payments-related challenges while enabling business objectives.   In this exciting role, you will work closely with key stakeholders across the company to ensure we have a dynamic and well-managed payments...

Principal Associate, Process Manager | Retail Bank As a Principal Associate Process Manager, responsibilities will include documenting, monitoring, and controlling critical real estate and construction process points as defined by business policies and standards. In this role, you will serve as the operational anchor and owner of our project governance routines, financial governance alignments, and well-managed programs. Operating with autonomy and a strong ability to navigate ambiguity, you will drive process rigor to ensure our primary third-party project management partners execute retail construction projects efficiently, defensibly, and in full compliance. You will educate and gain buy-in from key stakeholders concerning process utilization to ensure flawless execution each and every time. This individual must be able to effectively communicate and influence partners across multiple functional areas, including senior leadership, strategic real estate teams, internal...

Senior Manager, HR Business Partner- Customer Channels   Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership.If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One...

Manager, Learning Experience Design Capital One’s Enterprise Learning & Development team is seeking a forward-thinking and dynamic Learning Experience Design Manager to serve as a visionary architect and empowering people leader. The team brings together human-centered design principles and modern instructional design practices to create high-impact, transformative learning experiences for associates across Capital One. In this role, you will lead a team of Learning Experience Designers dedicated to building comprehensive learning ecosystems that support our product management, technical, data and specialized line-of-business teams, ensuring they are equipped to navigate an evolving and complex business landscape. As an empowering people leader, you will inspire a team of designers to translate complex business requirements into intuitive, engaging and measurable learning content. You will oversee a diverse portfolio of learning initiatives, partnering closely with...

Manager, Learning Experience Design (Leadership) Capital One’s Enterprise Learning & Development team is seeking a forward-thinking and dynamic Learning Experience Design Manager to serve as a visionary architect and empowering people leader for our enterprise leadership programs. The team brings together human-centered design principles and modern instructional design practices to create high-impact, transformative learning experiences for associates across Capital One. In this role, you will specifically drive the development of learning experiences that shape our current and future leaders, ensuring they are equipped to navigate an evolving and complex business landscape. As an empowering people leader, you will inspire a team of designers to realize the vision of our business and consulting partners. You will oversee the portfolio of learning initiatives for leadership and diversity, inclusion, and belonging (DIB) programs, aligning design efforts to the...

Sr. Manager, HR Business Partner - Enterprise Services Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a...

Dining Specialist, Principal Coordinator - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging...

Full Time Branch Ambassador- Chantilly Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for...

Full Time Branch Ambassador - DC Cluster Welcome to the future of banking. At Capital One, we believe your bank should be as mobile, intuitive, and human as the rest of your life. We are reimagining the way people interact with their money by creating community hubs where technology meets human empathy. As a Branch Ambassador , you are the heartbeat of our space. You don't just "process transactions"—you embody our culture of outstanding hospitality. You are a relationship-builder who blends friendly, attentive service with cutting-edge digital innovation. Whether you’re helping a client navigate our latest tools or empowering them to reach their financial goals, you are the face of an exceptional, human-centric experience. We are looking for curious, empathetic, and tech-savvy individuals who thrive in a fast-moving environment. You are someone who doesn't wait to be asked; you anticipate needs, solve problems before they arise, and have a genuine passion for...

Café Ambassador - Anacostia The Role Do you find your purpose in empowering others? As a Café Ambassador , you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services...

Café Ambassador - Chinatown The Role Do you find your purpose in empowering others? As a Café Ambassador, you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. (Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...

Senior Associate, Project Manager – Volunteer Experience & Enablement Capital One is a top financial institution dedicated to creating socioeconomic opportunity through inclusive community impact and financial tools. Within Global Enterprise Affairs, our teams collaborate with internal and external partners to foster thriving communities and drive positive change. The Opportunity Our Community Impact and Investment team is executing a multiyear transformation to align business strategy with social impact. Sitting within the Associate Activation team—a group dedicated to fostering a culture of service by meeting associates where they are—this role focuses on maximizing the impact of our associate support channels and tech capabilities. You will directly support the team by optimizing processes and experiences on our Volunteer Impact Portal, representing our team's vision to product and tech partners, managing engagement networks, and expanding our giving programs....

Sr. Manager, Operations Servicing Strategy (Hybrid) As a Senior Manager, Operations Servicing Strategy, you will be part of a smart, talented team responsible for transforming the customer and agent servicing experiences. You will regularly integrate and influence multiple groups and be seen as a strong consultant by business partners in developing strategic capabilities and executing sustainable customer and agent experiences. You will educate and gain buy-in from key stakeholders to ensure the technology and processes deliver breakthrough business results and radically transform customer service.     On any given day you will be:     Leading Strategic Direction  Partnering closely with Line of Business leaders to ensure Operations is represented in the ideation, design and execution of their objectives through (1) Intent delivery and operational readiness (2) servicing strategy and (3) influencing their product roadmap through the delivery of...

Senior Manager, HR Business Partner - Global Payment Network Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people have a variety of thoughts, ideas and backgrounds, guided by our shared Values. The Global Payment Network...

Principal Associate, Recruiter- Staff & Strategy Professional TA (Data Science & Data Analysis) Our Talent Acquisition team is at the forefront of attracting, engaging and retaining great talent that is passionate about changing banking for good. We provide a best-in-class experience for candidates and hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success. We’re looking for team members with a knack for finding the best of the best – join us and find out how you can help change the way our millions of customers are interacting with their money. Capital One is looking for a Principal Associate to join our Staff & Strategy Professional Talent Acquisition Recruiting Team. In partnership with your team, you will effectively source and build technical talent pipelines,  manage candidates through the recruiting and selection process, provide consulting and guidance to our Talent Acquisition teams and participate in...

Manager, Executive Recruiting, Research & Talent Insights Capital One’s Executive Recruiting team is a premier in-house search team. We partner directly with our senior leadership to identify, cultivate, and land the transformative executive talent that will accelerate our mission to Change Banking for Good. As a Manager of Research & Talent Insights, you are the strategic engine of our search process. You won't just source names, you will architect the map of the competitive landscape. This is a highly visible Individual Contributor (IC) role designed for a sophisticated researcher who blends strong presentation skills and deep investigative rigor with the ability to translate complex market data into actionable executive hiring strategies. The Role Successful Researchers at Capital One are both curious detectives and true talent advisors. You will be responsible from initial market segmentation and exhaustive talent mapping to the strategic engagement of...

Director, HR Business Partner - Card At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization and personalization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since. We are a passionate and entrepreneurial team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 65 million customer accounts. Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other.  The Role: Here at Capital One, you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. We are looking for a Director, HRBP to deliver on people initiatives and human capital strategy both for specific business segments and across the enterprise. The ideal candidate brings a...

Director, Tech Recruiting At Capital One, we’re changing banking for good—and our Talent Acquisition team powers that transformation. We create world-class candidate experiences, drive impactful hiring strategies, and connect top talent with opportunities to innovate at scale. As a Talent Acquisition Director, you’ll lead the strategy to attract, engage, and hire high-impact technical leaders who are building the future of financial technology. We’re looking for a strategic, forward-thinking Talent Acquisition Director to accelerate Capital One’s market position as an employer of choice in Software Engineering, AI Engineering, Data Science, Applied Research, and Machine Learning. In this role, you’ll partner closely with executive leadership to influence strategy, modernize recruiting operations, and empower high-performing recruiting teams. Roles and Responsibilities: Partner with senior executives to deliver transformative talent acquisition strategies...

Sr. Director, HR Business Partner - Tech Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company –...

HR Manager, Vertical Risk Advisor - Tech & Automation The Human Resource Vertical Risk Advisor (HR VRA) will provide guidance and advice to business partners on implementing HR risk policies and programs. A successful candidate will apply their technology, automation, and data analytics capabilities to innovate HR risk management, drive process efficiency, and deliver actionable insights.The VRA will also provide day to day risk support across all facets of the Enterprise Risk Management framework, and will also partner with second line risk management functions, including Legal and Compliance to support business adherence with all applicable Employment and Privacy laws and ensure the Risk Management System of record, FUSE, accurately reflects process applicability and the control environment. Ongoing Vertical Risk Advisor Support will provide support to lead VRA and business partners on key risk activities  HR Risk Management and Reporting and Analytics: Support the...

Principal Associate, Recruiter- Global Payment Network Our Talent Acquisition team is at the forefront of attracting, engaging and retaining great talent that is passionate about changing banking for good. We provide a best-in-class experience for candidates and hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success. We’re looking for team members with a knack for finding the best of the best – join us and find out how you can help change the way our millions of customers are interacting with their money. Capital One is looking for a Principal Associate to join our Professional Talent Acquisition Recruiting Team supporting the Global Payment Network organization. In partnership with your team, you will effectively source and build talent pipelines,  manage candidates through the recruiting and selection process, provide consulting and guidance to our Talent Acquisition teams and participate in projects that enhance the...