12 associate director jobs found

Manager, Executive Recruiting, Research & Talent Insights Capital One’s Executive Recruiting team is a premier in-house search team. We partner directly with our senior leadership to identify, cultivate, and land the transformative executive talent that will accelerate our mission to Change Banking for Good. As a Manager of Research & Talent Insights, you are the strategic engine of our search process. You won't just source names, you will architect the map of the competitive landscape. This is a highly visible Individual Contributor (IC) role designed for a sophisticated researcher who blends strong presentation skills and deep investigative rigor with the ability to translate complex market data into actionable executive hiring strategies. The Role Successful Researchers at Capital One are both curious detectives and true talent advisors. You will be responsible from initial market segmentation and exhaustive talent mapping to the strategic engagement of...

Market Manager - Arlington/Alexandria Va Area At Capital One, we’re building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.   The MX Experience: Welcome to a new idea in banking.  Here at Capital One, we're redefining how people bank.  You see, we believe banking should fit our customers' everyday lives - not the other way around.  We're redefining the...

Senior Associate, Vendor Manager - FAST Bank Operations (Hybrid) As a Vendor Manager in Retail Bank, this associate will be responsible for a variety of tasks including managing external vendor relationships, including escalating urgent issues and handling ServiceNow tickets. Key responsibilities also include ensuring compliance with corporate policies by developing and maintaining documented procedures, and reviewing vendor invoices for accuracy against the budget. The team seeks to optimize vendor resources and operations to mitigate risk and reduce costs.  They drive value and efficiency by enhancing well managed processes while providing exceptional experiences for our customers and associates Key Responsibilities: Process & Project Management Develop, maintain, and align documented procedures with corporate policies. Analyze and optimize operational procedures for quality and efficiency. Lead moderate to large projects, securing...

Full Time Branch Ambassador - Oakton The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to...

Senior Associate, Process Manager - AML Content Developer The AML University (AMLU) Training team is seeking a collaborative, organized, creative individual to join our team. AMLU supports the creation and deployment of Anti-Money Laundering (AML) training materials and learner experiences. This role will be responsible for the design, development, and maintenance of a diverse set of learning materials to support Capital One’s AML Program, including required e-learnings for the AML department and the enterprise. This individual will partner closely with key business partners to translate business intent into engaging learning materials.  This individual will analyze learning needs, develop blended learning solutions. They will work closely to design and update content, develop e-Learning courses and training, create job aids and reference materials, as well as manage projects from start to finish, related to AML learning experiences.   A successful candidate will be...

Full Time Branch Ambassador - Northern Virginia (Arlington/Alexandria Areas) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...

Operations Production, Principal Coordinator (Hybrid) As an Operations Production Principal Coordinator for the Levies & Garnishments team, you will work to deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics. Associates in this position will be responsible for supporting the team with escalated concerns, answering questions and resolving issues. The role requires attention to detail, judgement, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies). Successful candidates will show up as a leader and be able to adapt in a fast paced, ever changing environment. Responsibilities: Self-manage workflow and problem solve independently to ensure service level agreement is met daily Be a Subject Matter Expert at...

Process Manager, Principal Associate (Hybrid) We are seeking a highly analytical and innovative Senior Process Manager with a strong analytical experience and background in the banking industry. This role will be pivotal in improving ATM availability metrics, uncovering operational efficiencies, and driving data-informed strategies to enhance customer experience and service reliability.   General Responsibilities:   Analysis : Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.   Execution : Proactively explore new data-driven opportunities to improve ATM services and inform broader banking operations strategies.    Partnership : Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities. Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction....

Full Time Branch Ambassador - Northern Va (Fairfax County Area) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our...

Full Time Branch Ambassador - Northern Va (Loudoun/Fairfax/Prince William) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...

Manager - Learning Manager, Instructional Design (Hybrid) Capital One’s Learning & Knowledge team is seeking a dynamic manager to lead a team of Instructional Designers that design a diverse set of learning experiences to support team members across various disciplines. This role will partner closely with business leaders and internal stakeholders to create custom learning strategies. They will empower their team to analyze learning needs, design and develop blended and self-guided learning solutions, measure and report on learning effectiveness, and support the larger Instructional Design team to build the future of learning. We are focused on delivering memorable, engaging learning experiences to our associates that drive performance and achieve business objectives, as well as providing exceptional service to our stakeholders. The ideal candidate for this role is a/an: Expert in Adult Learning: Has expertise in adult learning theory, cognitive science, and...

Vulnerability Remediation Manager, Security Testing Service Security is essential to what we do at Capital One, from protecting customer data to the associate experience. As a Cyber Remediation Manager within the Security Testing Service, you see security as an enabler and differentiator to empower the business through innovation. You partner with the business, understanding their goals and objectives while helping teams incorporate cybersecurity best practices. You will consult on initiatives, programs, and projects to prioritize security risk reduction activities. You are pragmatic and practical in your understanding of software development and IT operations, and familiar with Capital One’s cybersecurity objectives. Using this knowledge, you collaborate and innovate with customers and colleagues to enhance the technology risk posture. Responsibilities : Serve as an Cyber Security Remediation subject matter expert Collaborate with a team of Information...