2 contact center specialist jobs found

Cafê Ambassador- Southport - Part Time The Role Do you find your purpose in empowering others? As a Café Ambassador , you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...

Anti-Money Laundering Investigator II - List Screening Operations List Screening Operations (LSO) performs screening, research, and disposition work for Capital One's Economic Sanctions Compliance Program related to the Office of Foreign Asset Control (OFAC). The program is established as a matter of sound banking practice and ensures compliance with federally-mandated economic sanctions against dangerous or criminal individuals, organizations, and governments who should be denied access to financial services. In addition, LSO performs screening research, and disposition against various lists (i.g. Financial Crime Enforcement Network (FinCEN), Negative News, Politically Exposed Person (PEP), etc.). LSO also supports various Anti-Money Laundering (AML) processes, which might include suspicious activity investigations, Currency Transaction Report (CTR) report monitoring, customer due diligence, and enhanced due diligence or other processes. Responsibilities: -...