5 contact center specialist jobs found

Dining Specialist, Principal Coordinator - Velocity Black (Remote) Velocity Black, a Capital One company, harnesses the power of artificial intelligence, the warmth of human experts and the convenience of the latest interfaces to help high-performance people actualize the full potential of their lives. It's concierge, reimagined for the digital age. By harnessing 24/7 chat, AI, and mobile payments, we help our customers do more and be more in the digital age. From access to the hottest restaurants to guaranteed upgrades at the world’s finest resorts. Make a custom request through the app and you will be chatting to our team within 1 minute, 24/7/365. What unites us are the values we share: the relentless pursuit and celebration of excellence, actualizing the full potential of our lives, and impacting the world in a positive way. Capital One provides a fast paced, dynamic environment where you can excel in your career. At Capital One, diversity, inclusion & belonging...

Legal Specialist Associate - Legal Loss Mitigation Team The Legal Department’s Legal Loss Mitigation Team is seeking a Legal Specialist to support a team of attorneys who advise Capital One's various lines of business on their loss mitigation objectives. The Associate will perform a broad range of task and project-oriented support, including review and research of internal and external loss mitigation related issues. Job Responsibilities will include: Manage Legal Matter intake process for various lines of business  Research, document, and resolve a wide variety of requests using independent judgment  Independently manage workload in an efficient manner  Identify and solve issues within scope and escalate to management when appropriate  Actively support and comply with team and department objectives  Assist with team administrative functions, special projects, and reporting  Work with management to identify and execute process...

Senior Associate Risk Specialist | Retail Bank Data Management and Governance The Retail Bank Data Management and Governance team at Capital One is dedicated to effective data risk management across all aspects of bank operations. The team provides oversight and guidance for well-managed data and enterprise data policy compliance. As a Senior Associate of Risk Management, you will play a critical role in supporting the First Line Testing and Controls Governance and Compliance functions within the Data Management and Governance team. You will become a subject matter expert in the processes and systems associated with our data management control suite. You will apply your analytical, risk management and process management skills to support development and adoption of processes aligned to the bank’s data management strategy. You will also help implement automated monitoring mechanisms and metrics and improve reporting to Accountable Executives and Stakeholders....

Café Ambassador - Carytown The Role Do you find your purpose in empowering others? As a Café Ambassador , you are the face of Capital One’s mission to change banking for good. We’ve broken the mold of traditional banking—you won’t be found behind a teller line or a glass window. Instead, you’ll move throughout the Café, bridging the gap between digital innovation and human connection. In this role, you’ll act as a high-end service specialist and a guide to digital banking. You aren't just serving a community; you’re building one by bringing Capital One’s mission to life within a vibrant, modern community hub. What You’ll Actually Do Be a Natural Connector: Proactively engage with guests in a high-energy environment that serves as both a community space and a local coffee shop. ( Note: You are a banking guide, not a barista—you won’t be serving coffee!) Serve as a Brand Advocate: You’ll share the value of Capital One’s products and services through...

Payroll Tax Compliance Specialist Summary: The U.S. Payroll Tax Compliance Specialist supports the U.S. payroll tax team to deliver on critical payroll activities. These activities include, but are not limited to, keeping Capital One U.S. payroll tax accounts in good standing, timely and accurate tax setup in the Workday payroll system and ADP Smartcompliance, state/local tax account maintenance, and overall compliance with applicable laws and regulations. Responsibilities: Supports the team’s critical functions with an emphasis on creating efficiencies through continuous improvement Oversee the maintenance of all state and local tax withholding registrations and employer account numbers with the goal Analyze root cause of escalated tax notices and work with the team to develop corrective action plans. Maintain penalty and interest expense at industry leading levels Work closely with tax vendor to ensure all tax account discrepancies are...