2 customer engagement coordinator jobs found

Principal Coordinator, Support Operations Customer support and advocate position for Capital One team members at our Chicago office. Provide support for a fast growing group of team members in multiple divisions. This opportunity is based at the Chicago, Illinois location, where excellent customer service and engagement are our highest priorities. Heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices.   Responsibilities: Assist the Service Desk by actively taking intake calls  Provide top-notch customer focused support Have excellent written and verbal communication skills Engage in cross-training efforts amongst peers where applicable Contribute to site level operational readiness and process improvements Effectively manage up as needed Self-aware of gaps in skills and works to improve Frequently collaborates with site lead, acting as back-up when delegated Cross-platform collaboration with...

Senior Associate, Card Risk As a Senior Associate in the Card Risk Office, you will be a key driver in the support and execution of our risk management process for change-based initiatives. Your role provides the operational backbone and professional risk coordination that enables our Card partners to navigate the execution of complex initiatives with confidence. In this role, you will gain significant exposure across the division, partnering with business leads, first and second line advisors, and other risk partners to ensure new initiatives complete all the stages of the designated risk assessment in a consistent, timely, and well-documented way. You will thrive in a fast-paced, cross-functional environment where accuracy, speed, and organizational excellence are the standards for success. This is an ideal role for an aspiring risk professional looking to master the intersection of business strategy and regulatory governance. Role Responsibilities:...