7 customer experience coor jobs found

Sr. Operations Production Coordinator - Balancer II (Essential Onsite) The Role The Evening Items Processing Senior Coordinator will ensure the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include items processing and meeting regulatory requirements daily. Responsibilities Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information Responsible for approval of customer and bank...

Operations Production, Principal Coordinator (Hybrid) As an Operations Production Principal Coordinator for the Levies & Garnishments team, you will work to deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics. Associates in this position will be responsible for supporting the team with escalated concerns, answering questions and resolving issues. The role requires attention to detail, judgement, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies). Successful candidates will show up as a leader and be able to adapt in a fast paced, ever changing environment. Responsibilities: Self-manage workflow and problem solve independently to ensure service level agreement is met daily Be a Subject Matter Expert at...

Empower Dealer Success (EDS) Principal Ops Coordinator - Work from Home Due to the amazing growth and future projections of Navigator Platform, and the need to invest in world class service for our valuable dealer partners, we are looking to expand the footprint of Empower Dealer Success (EDS) operations.  The associate will engage in dealer resolutions, Dealer Navigator support, call/chat, product support and billing.  Responsibilities: Execute E2E Billing support Execute E2E Dealer Navigator and product support - Call/Chat Center with inbound and outbound calls Utilize all available resources and P&P for executing effective onboarding and servicing across all case and task types Establish and foster relationships with EDS vendors - web hosts and inventory aggregators Apply effective time management skills to manage daily workload  Investigate issues and apply sound judgment to detect and mitigate product defects, dealer...

Full Time Branch Ambassador - Virginia Gateway The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch...

Full Time Branch Ambassador - Northern Virginia (Arlington/Alexandria Areas) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...

Full Time Branch Ambassador - Northern Va (Fairfax County Area) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our...

Full Time Branch Ambassador - Northern Va (Loudoun/Fairfax/Prince William) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...