8 customer experience coordinator jobs found

Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home Senior Operations Coordinator - Richmond, VA or Plano, TX - Work from home Level: Senior Coordinator  Locations: Richmond, VA, or Plano, TX Type : Work from Home - Refer to Work from Home Living and Technology requirements below.  Department hours:   M-F: 1 PM - 10 PM EST / 12 PM - 9 PM CST Role Overview:  The Senior Operations Coordinator is an entry level role for the Cardmember Servicing team.  This person fulfills the basic and transactional servicing requests made via inbound phone or email.  This person uses multiple systems interfaces to research, diagnose, and resolve client needs. Participates in day to day processing functions of Operations (Inbound Customer Service – phone and email). Fulfills important customer financial and non-financial requests using a variety of agent tools (GUI-based, green screens). Identifies, researches, solves and/or responds to inquiries of...

Auto Affidavits Unit Manager - Essential Onsite As a Unit Manager at Capital One, you will lead a dynamic group of front line associates for the Affidavits/Sworn Documents team. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 10-20 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 12-17 associates within a unit. Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics. Prepare and deliver monthly performance reviews for direct reports. Manage business level metrics (pen rates, occupancy) to high efficiency standards. Share in the accountability for a business level function team (Logistics, quality, innovation, morale)....

Senior Risk Associate, Card Risk Facilitation As a Senior Associate in the Card Risk Office, you will be a key driver in the centralization and execution of the Legal and Compliance Risk Office Hours (LCROH) program. Your role provides the operational backbone and professional risk coordination that enables our Card partners to navigate complex initiatives with confidence. In this role, you will gain significant exposure across the division, partnering with Subject Matter Experts (SMEs), advisors, and leaders to ensure risk discussions are productive, consistent, and well-documented. You will thrive in a fast-paced, cross-functional environment where accuracy, speed, and organizational excellence are the standards for success. This is an ideal role for an aspiring risk professional looking to master the intersection of business strategy and regulatory governance. Role Responsibilities: Facilitation and Coordination: Manage, coordinate, and facilitate key...

Principal Associate, Sentry Shift Supervisor Global Security Operations Center At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is simple—bring ingenuity, simplicity and humanity to an industry ripe for change. Our Global Workplace Services (GWS) team is a dynamic organization where development matters as much as our ability to provide collaborative and secure environments that drive connection, innovation and business success. Our commitment extends beyond solutions; it embraces a culture of care. We value, celebrate and respect each teammate's unique talents, experience, and contributions. In GWS, our team manages a diverse portfolio of mixed-use owned and leased properties. We’re constantly transforming our workplace to enable our employees to work the way they work best. But it doesn’t stop there. We don’t just reimagine and create fabulous spaces and amenities, we also manage and operate them and ensure the safety and security of our...

Lead Platform Engineer, Workday (HCM) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. This Lead will be supporting our Workday Platform & Data Governance Team,...

Lead Platform Engineer, Workday - Integrations (HCM & Financials) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. General Responsibilities: Understand and...

Senior Associate, Property Coordinator, DFW Airport Lounge (On-Site: DFW)  Within the Premium Products & Experiences (PPX) organization, the Guest Experience team is responsible for executing the enterprise-wide vision for Capital One Lounges and Landings. We design and build world-class properties, set the gold standard for guest experience, and grow our network across the U.S.—all with the goal of redefining the premium travel market. To support this vision, Capital One  is hiring a Property Coordinator based in Dallas to join our Guest Experience team. In this new and dynamic role, you will be the primary steward of our Dallas lounge infrastructure—ensuring our facilities are pristine, our proprietary technology is seamless, and the partner-led operations remain in strict compliance with all airport and regulatory requirements. You are the bridge between our high-level strategy and the daily physical reality of our lounge environment, ensuring the lounge environment...

Manager, Offensive Security: Purple Team At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious and ask “what if?” Capital One started as an information strategy company that specialized in credit cards, and we have become one of the most impactful and disruptive players in the industry.  Capital One’s Offensive Security Purple Team reduces cyber risk by uncovering vulnerabilities and weaknesses in the enterprise cyber environment by conducting covert/overt adversary simulation and emulation.  This position works closely with offensive and defensive partner teams to plan, coordinate, execute and report on detection gaps and control weaknesses to improve cyber defense across the enterprise.  The successful candidate for this position will be part of an exciting and dynamic environment to build and deliver industry leading ethical hacking...