7 customer experience supervisor jobs found

Payroll & Tax Garnishment Supervisor Summary: The Payroll Tax & Garnishment Supervisor, in partnership with the Team Lead, supports the team to deliver on critical payroll activities. These activities include, but are not limited to, accurate tax/garnishment setup in the Workday payroll system, state/local tax account maintenance (registrations, account numbers, rates, POAs, etc.), and overall compliance with applicable laws and regulations. Additionally, the Tax & Garnishment team works closely with Capital One associates to answer questions and resolve any issues with a key focus on associate experience. Responsibilities: Supports Tax & Garnishment Team’s critical functions with an emphasis on creating efficiencies through continuous improvement While this is not a People Leader role, it is an expectation that this individual may become one in the future Creates strong working relationships with payroll partners (Benefits, Comp, etc.)...

Lead Information Security Consultant (Global Payment Network) As a Lead Consultant in Capital One’s Cyber Information Security Office (ISO), you will work closely with our cybersecurity team and with extended technical teams to manage and improve the cybersecurity posture specifically related to Global Payments Network. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. Security is essential to what we do here, from protecting our customers to our associates. Responsibilities: Act as a central Information Security point of contact for a portfolio of voice and customer servicing technology assets.  Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and Design, and User...

Market Manager - Queens Area At Capital One, we’re building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.   The MX Experience: Welcome to a new idea in banking.  Here at Capital One, we're redefining how people bank.  You see, we believe banking should fit our customers' everyday lives - not the other way around.  We're redefining the typical work experience,...

Risk Manager, Script Governance Capital One is one of the fastest growing organizations in the world today, powered by our passion for our customers. We are serious about technology, we dream big, and we execute Technology and Data  Risk Management (TDRM) is a medium sized organization that packs a big punch. The ~200 professionals in TDRM are trusted experts who oversee ~14,000 developers at Capital One. We raise the bar for excellence in cybersecurity, reliability, and tech risk. We shape strategy and decisions, challenge activities to ensure they meet our standards, and perform independent tests of our security and technology risk.   Role Description TDRM is seeking a Manager-level associate with a data management, risk, and process management background. The individual will partner with innovative and passionate stakeholders across TDRM, to enhance risk governance, controls, processes, and assurance practices, while implementing strategic, automated, and...

Manager, Cyber Technical (GPN ISO) At Capital One, you will help consult on initiatives, programs, and projects to raise their game in Information Security and Risk Management. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. You are comfortable with technologies like Cloud services, Containers, Docker, Microservices, Serverless, APIs, DevOps and micro-segmentation. Security is essential to what we do here, from protecting our customers to our associates.  Responsibilities: Act as a central point of contact for your line of business to the rest of Capital One’s Information Security and Risk Management Coordinate and execute proactive Information Security consulting to the business and technology teams covering Infrastructure Security, Resiliency, Data Security, Network Architecture and...

Vulnerability Remediation Manager, Security Testing Service Security is essential to what we do at Capital One, from protecting customer data to the associate experience. As a Cyber Remediation Manager within the Security Testing Service, you see security as an enabler and differentiator to empower the business through innovation. You partner with the business, understanding their goals and objectives while helping teams incorporate cybersecurity best practices. You will consult on initiatives, programs, and projects to prioritize security risk reduction activities. You are pragmatic and practical in your understanding of software development and IT operations, and familiar with Capital One’s cybersecurity objectives. Using this knowledge, you collaborate and innovate with customers and colleagues to enhance the technology risk posture. Responsibilities : Serve as an Cyber Security Remediation subject matter expert Collaborate with a team of Information...

Senior Manager, Information Security Office Consultant At Capital One, you will help consult on initiatives, programs, and projects to raise their game in Information Security. You are pragmatic and practical in your understanding of risk and security, but also willing to know when to pull in experts and escalate. You collaborate and innovate with other teams within Capital One to push the envelope. You are comfortable with Cloud Service technologies like Storage Services, Security and Access Control Management, Container Services, and API Implementation and Management. You are familiar with various Cloud computing models to include IaaS, PaaS, and SaaS along with their architectural differences.  Security is essential to what we do here, from protecting our customers to our associates. Responsibilities: Act as a central Information Security point of contact for Capital One’s Enterprise Data organization Coordinate and execute proactive Information Security...