104 customer service jobs found

Work From Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE)  68521 (Lincoln, NE) 56301 (St. Cloud, MN) Work from Home - Bilingual (Spanish) Senior Customer Service Coordinator - Collections The best people listen and then say, “How can I help?”  That’s what we do at Capital One. It’s how we take care of our customers.  It’s how we’re changing banking for good—with compassion and real solutions.  Money can be stressful; getting help...

Senior Support Operations (Data Publishing, Storage and Consumption Platforms, AWS) This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to,  end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.  This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers....

Senior Support Operations (Data Publishing, Storage and Consumption Platforms, AWS) This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to,  end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.  This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manages up and influences leadership, and collaborates well with immediate peers....

Work From Home - Senior Complaints Coordinator (CRT - Customer Resolution Team) Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within 100 miles radius of one of the following zip codes (excluding CA) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE)  68521 (Lincoln, NE) 56301 (St. Cloud, MN) More Than Just a Bank, More Than Just a Career Your Voice is our voice.  We’ll champion you. The best people listen and then say, “How can I help?”  That’s what we do at Capital One.  It’s how we take care of our customers.  It’s how we’re changing banking for good, with compassion and real solutions.  Money can be stressful;...

Principal Associate - Detection Engineering Capital One’s Cyber Organization is a fast-paced, dynamic environment committed to enabling and securing the business. Our Cyber Operations & Intelligence division is searching for an experienced Individual Contributor (IC), Principal Associate to contribute to our Detection Engineering team. In this role, you will be responsible for solving hard problems using cutting edge technology in the areas of security testing, engineering, alert development, and monitoring.     Primary Responsibilities: AI-Driven Detection & Engineering: Leverage LLMs and machine learning to automate detection logic, summarize complex attack chains, and reduce false positives. Detection-as-Code (DaC): Lead the design and maintenance of detection rules using DaC methodologies, utilizing GenAI assistants to accelerate development and unit testing. Strategic Architecture: Drive the integration of data science concepts into threat detection and...

Part Time Branch Ambassador - Luling Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to...

Café Ambassador - South Lake Union The Experience:  Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.  But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company.  The Benefits:  At Capital One, you join a complete...

Full Time Branch Ambassador - Northern Virginia (Arlington/Alexandria Areas) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...

Café Ambassador- State Street The Experience:  Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.  But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company.  The Benefits:  At Capital...

Full Time Branch Ambassador - Montgomery County (Mid-County Cluster) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...

Full Time Branch Ambassador - Shreveport Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to...

Part Time Branch Ambassador - Hammond Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to...

Auto Finance Vehicle Remarketing Titles Unit Manager - Essential Onsite As a Unit Manager at Capital One, you will lead a dynamic team of front line associates in the Vehicle Remarketing Titles department who are the face of Capital One for our customers. Creating excitement and maintaining high levels of morale through change are essential for leaders within Capital One. Unit Managers manage, develop and motivate an internal team of 10-20 associates and strive to exceed standards of customer service and experience. General Responsibilities: Accountable for achieving business goals for a team of up to 12-17 associates within a unit. Provide continuous feedback and coaching to improve and maintain high quality customer experience, effectiveness and efficiency metrics. Prepare and deliver monthly performance reviews for direct reports. Manage business level metrics (pen rates, occupancy) to high efficiency standards. Share in the accountability for...

Café Ambassador- Downtown Detroit The Experience:  Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.  But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company.  The Benefits:  At...

Café Ambassador- Delray Beach The Experience:  Are you someone who finds their purpose in helping others? Do you love connecting with other people? We’re looking for people who’d like to turn it into a meaningful career. As a Café Ambassador, you’re at the heart of the Capital One community. You’ll introduce café goers and customers to our best-in-class services, create memorable experiences and drive brand awareness at our Cafés. Every day is an opportunity for you to introduce people to Capital One. It’s a place where we move dreams forward, a chance for you to help make financial freedom a reality for everyone in our community.  But while great customer service is where it starts, development means everything. Here, you’ll find yourself working alongside a team of supportive, caring people. Your own kind of community, where you can learn and grow with opportunities to move within the company.  The Benefits:  At Capital...

Part Time Branch Ambassador - Greater Houston Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team...

Full Time Branch Ambassador - Greater Houston Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team...

Full Time Branch Ambassador - Montgomery County (North & East Cluster) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...

Full Time Branch Ambassador - DFW Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to enhance...

Full Time Branch Ambassador - Bastrop The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to enhance...

Part Time Branch Ambassador - DFW Area The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to enhance...

Sr. Operations Production Coordinator - Balancer II (Essential Onsite) The Role The Evening Items Processing Senior Coordinator will ensure the day-to-day check processing is completed accurately, meets the defined deadlines, and meets or exceeds established service levels. These roles are critical to Capital One Bank in the daily processing of checks. The primary functions for this role include items processing and meeting regulatory requirements daily. Responsibilities Supports the daily deposits and withdrawals made by Capital One Bank customers by proactively identifying and correcting errors, by reviewing images and balancing files Responsible for processing items within established targets and guidelines to ensure customers get prompt and accurate access to their funds Perform research to apply transaction to the appropriate accounts in the case of misreads of missing information Responsible for approval of customer and bank...

Operations Production, Principal Coordinator (Hybrid) As an Operations Production Principal Coordinator for the Levies & Garnishments team, you will work to deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics. Associates in this position will be responsible for supporting the team with escalated concerns, answering questions and resolving issues. The role requires attention to detail, judgement, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies). Successful candidates will show up as a leader and be able to adapt in a fast paced, ever changing environment. Responsibilities: Self-manage workflow and problem solve independently to ensure service level agreement is met daily Be a Subject Matter Expert at...

Relationship Manager - ATL Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.  A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship...