37 financial center manager jobs found

Manager - Strategic Learning & Knowledge Consultant (Hybrid) Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to solve problems and enable brand defining experiences for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. To transform the learning and knowledge experience, maximize our impact, and enable data-driven, tech-centric learning in the flow of work, we are seeking a Learning & Knowledge Consultant.    Our optimal candidate  can seamlessly translate strategic business objectives and intent into impactful  learning and knowledge solutions and learner centered experiences. Whether your background is in business, program/product management, or learning strategy, your ability to build alignment and drive...

HRBP- Principal Associate - Global Payment Networks Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great...

Manager, Cyber Product Owner Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients.  Our goal is to create one of the nation’s great banks, and we have the necessary ingredients:  a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities,and great people.  We nurture a work environment where people with a variety of thoughts, ideas and background, guided by our shared Values, come together to make Capital One a great company - and a great place to work.  As Manager, Portfolio and Product Operations in Capital One’s Enterprise Cyber Security organization, we are seeking someone to drive product management excellence and organizational delivery performance through scalable tools, standardized processes, and data-driven insights. This role sits at the intersection of product management,...

Market Manager - Arlington/Alexandria Va Area At Capital One, we’re building a leading information-based technology company. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                                Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams.   The MX Experience: Welcome to a new idea in banking.  Here at Capital One, we're redefining how people bank.  You see, we believe banking should fit our customers' everyday lives - not the other way around.  We're redefining the...

Manager, Project Management, Hardware Strategy (Hybrid) As the Manager of Project Management for Hardware Strategy, you will lead the evolution of our physical customer touchpoints. You are responsible for the Customer Experience Hardware Strategy, ensuring our fleet is modern, functional, and aligned with user needs. This role oversees the entire hardware lifecycle—from strategic procurement to the flawless execution of large-scale deployment projects. Key Responsibilities: Long-Term Strategy & Data Analysis Strategic Forecasting: Analyze complex datasets to identify and recommend long-term strategies for both ATM and non-ATM Branch Hardware. Fleet Health Modeling: Build and maintain information to predict hardware lifecycles and future technology needs across the branch network. Data-Driven Roadmaps: Translate hardware performance metrics into actionable roadmaps for future physical customer touchpoints. Project Execution & Stakeholder Influence...

Associate, Support Operations This role focuses on technology support operations for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls. This position requires quick decision making and analytical skills to provide data-driven insights on technology issues across an environment with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to drive operational efficiencies through data-driven insights. The ideal candidate will have strong verbal and written communication skills, effectively manage up, and collaborate well with immediate peers. Responsibilities: Partner with internal customers and the business to translate needs into new processes, process documentation, metrics, and...

Senior Associate, Vendor Manager - FAST Bank Operations (Hybrid) As a Vendor Manager in Retail Bank, this associate will be responsible for a variety of tasks including managing external vendor relationships, including escalating urgent issues and handling ServiceNow tickets. Key responsibilities also include ensuring compliance with corporate policies by developing and maintaining documented procedures, and reviewing vendor invoices for accuracy against the budget. The team seeks to optimize vendor resources and operations to mitigate risk and reduce costs.  They drive value and efficiency by enhancing well managed processes while providing exceptional experiences for our customers and associates Key Responsibilities: Process & Project Management Develop, maintain, and align documented procedures with corporate policies. Analyze and optimize operational procedures for quality and efficiency. Lead moderate to large projects, securing...

Manager, HR Business Partner- Customer Channels   Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership.If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great...

Strategic Delivery Lead - Business Cards & Payments The Business Cards & Payments (BC&P) organization is committed to fueling the courageous entrepreneurial spirit that's at the heart of America's business owners and offer products and services to help them do more business.  We’ve built an organization that is focused on listening to and learning from the millions of business customers we serve every day to make sure our products, services and experiences work as hard as they do. The name of our organization reflects our current leadership position in Small Business and Commercial Cards - as well as our aspiration to serve a wide range of needs for our customers Beyond the Card. We are a culture that dreams big and embraces an entrepreneurial and ownership spirit - just like our business customers.  About the Role We are seeking a high-performing, leader to drive the execution of our highest-priority initiatives. This role is central to our team’s...

Principal Associate - Content Strategist Lead (Work From Home) Are you looking for a challenging role that includes the convenience of working virtually at home? Then a Capital One Customer Operations role may be the role for you! To be eligible for this role, candidates must live within a 100 miles radius of one of the following zip codes ( excluding CA ) and report in person, when required, with at least 24 hours notice. 23060 (Richmond, VA) 23320 (Chesapeake, VA) 33634 (Tampa, FL) 89144 (Las Vegas, NV) 75024 (Plano, TX) 19801 (Wilmington, DE)  68521 (Lincoln, NE) 56301 (St. Cloud, MN) Who we are: Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to help our agents solve problems for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent...

Senior Manager, Process Management (Enterprise Platforms Technology) At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation.  We are seeking a dedicated, disciplined, process-oriented Sr. Manager, Process Management professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time...

Lead Platform Engineer, Workday - Integrations (HCM & Financials) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. General Responsibilities: Understand and...

Full Time Branch Ambassador - Oakton The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch team exists to...

Full Time Branch Ambassador - Virginia Gateway The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our Branch...

Lead Platform Engineer (Finance Tech, Intelligent Foundations and Experiences) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Platform Engineers who are passionate about creating and supporting DevOps tools with emerging technologies to join our team. As a Platform Engineer, you’ll have the opportunity to be on the forefront of driving a major transformation within Capital One.   General Responsibilities:   Work with product owners to understand desired application capabilities and testing scenarios Continuously improve software engineering practices Work within and across Agile teams to design, develop, test, implement and support technical solutions...

Principal Associate, Cyber Controls Monitoring Analyst As a Principal Analyst within the Cyber Controls Monitoring Team (Cyber CMT), you will operate at the intersection of GRC and engineering to approach control assurance as a product, not a periodic exercise. You won’t just report on data; you will build the automated measurements of Capital One’s security posture. Your primary responsibility is to develop, produce, and maintain automated health metrics for Cyber controls within our enterprise reporting platform by transforming raw telemetry data into real-time insights that prevent security process degradation before it becomes a significant risk. Key Responsibilities: Metric Engineering: Collaborate with cross functional teams and execute control walkthroughs to understand operations, identify data sources across disparate systems, and translate control designs/requirements into health metrics ETL Pipeline Development: Design, develop, test, implement...

Senior Associate, Process Manager - AML Content Developer The AML University (AMLU) Training team is seeking a collaborative, organized, creative individual to join our team. AMLU supports the creation and deployment of Anti-Money Laundering (AML) training materials and learner experiences. This role will be responsible for the design, development, and maintenance of a diverse set of learning materials to support Capital One’s AML Program, including required e-learnings for the AML department and the enterprise. This individual will partner closely with key business partners to translate business intent into engaging learning materials.  This individual will analyze learning needs, develop blended learning solutions. They will work closely to design and update content, develop e-Learning courses and training, create job aids and reference materials, as well as manage projects from start to finish, related to AML learning experiences.   A successful candidate will be...

Manager, Offensive Security: Purple Team At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We want you to be curious and ask “what if?” Capital One started as an information strategy company that specialized in credit cards, and we have become one of the most impactful and disruptive players in the industry.  Capital One’s Offensive Security Purple Team reduces cyber risk by uncovering vulnerabilities and weaknesses in the enterprise cyber environment by conducting covert/overt adversary simulation and emulation.  This position works closely with offensive and defensive partner teams to plan, coordinate, execute and report on detection gaps and control weaknesses to improve cyber defense across the enterprise.  The successful candidate for this position will be part of an exciting and dynamic environment to build and deliver industry leading ethical hacking...

Full Time Branch Ambassador - Northern Virginia (Arlington/Alexandria Areas) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...

Operations Production, Principal Coordinator (Hybrid) As an Operations Production Principal Coordinator for the Levies & Garnishments team, you will work to deliver flawless execution when processing legal orders and ensure the department meets business service levels by driving the team towards productivity and quality metrics. Associates in this position will be responsible for supporting the team with escalated concerns, answering questions and resolving issues. The role requires attention to detail, judgement, problem solving skills, and the ability to effectively communicate in writing and verbally within the team and externally (other Capital One departments, customers, and outside agencies). Successful candidates will show up as a leader and be able to adapt in a fast paced, ever changing environment. Responsibilities: Self-manage workflow and problem solve independently to ensure service level agreement is met daily Be a Subject Matter Expert at...

Process Manager, Principal Associate (Hybrid) We are seeking a highly analytical and innovative Senior Process Manager with a strong analytical experience and background in the banking industry. This role will be pivotal in improving ATM availability metrics, uncovering operational efficiencies, and driving data-informed strategies to enhance customer experience and service reliability.   General Responsibilities:   Analysis : Identify business challenges and opportunities for improvement and solve them using analysis to make strategic or tactical recommendations.   Execution : Proactively explore new data-driven opportunities to improve ATM services and inform broader banking operations strategies.    Partnership : Work closely with operations, product, and technology teams to develop actionable recommendations that enhance ATM capabilities. Maintain relationships with key partners and suppliers to ensure teams are in sync with future direction....

Senior Associate, Risk Management - Issues & Events Management As a Senior Risk Specialist within the Card Risk team, you will engage with a team of risk managers, product owners and business leads in delivering flawlessly executed event and issue management.  Each issue or event is a self-contained project; it requires analysis of the underlying breakdown, identification of the right solution and ongoing execution to facilitate closure.  Since risk events and issues do not happen sequentially, at any given time you will be concurrently managing multiple open items. You will collaborate with smart and passionate leaders to improve Capital One’s risk profile while putting the customer first. You will educate and gain buy-in from key stakeholders concerning the health and performance of processes supporting US Card.  We are seeking dedicated, disciplined, risk professionals who excel in a team environment. This individual will have demonstrated that they can improve...

Full Time Branch Ambassador - Northern Va (Fairfax County Area) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer experience-obsessed.  Our...

Full Time Branch Ambassador - Northern Va (Loudoun/Fairfax/Prince William) The Reimagined Branch Experience: Welcome to a new idea in banking. Here at Capital One, we’re redefining how people bank. You see, we believe banking should fit our customers’ everyday lives—not the other way around. As a Branch Ambassador, you’ll have the opportunity to use your love of working with people and sharing product knowledge to play a vital role in our customers’ banking experience. You’ll also perform a wide variety of transactions including check cashing, deposits, transfers and withdrawals while monitoring fraud mitigation and adhering to established operational policies and procedures. Equally important is the ability to resolve customer inquiries quickly and efficiently, delivering an extraordinary customer experience. Our rapidly changing tech and financial environment requires Ambassadors who are adaptable and have a growth mindset, in addition to being customer...