145 manager jobs found

Manager - Knowledge Management, Learning & Knowledge (Hybrid) We are seeking an experienced Knowledge Manager to join our team.  Capital One’s Card Shared Services: Learning & Knowledge (L&K) team ensures that customer service agents and their leaders have the knowledge and skills to help our agents solve problems for millions of customers. We’re a team of learning, knowledge, technology, and data experts who are passionate about enabling agent performance through innovative skill development and content solutions. It’s an exciting time to join our team. We’re on a content transformation journey – one that involves redesigning how we approach, create, present and manage agent content experiences. We need folks like you who find this exciting and want to jump in head first to deliver significant results and first-class content experiences for our agents. The ideal candidate for this role is a/an: Problem Solver: You’re an analytical...

Market Manager - Queens Market Manager - Queens Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager , you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time . In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You are more than just a manager for the Branch Ambassador team; you will be a trusted mentor, strategist, and guide for their individual development and overall team performance. We are...

Lead Relationship Manager - Payments Acceptance (Remote-Eligible) The Principal Relationship Manager is responsible for sales, business development, project management, and client management for merchants within assigned industry verticals including Hotel, Car Rental, Lodging, and Entertainment, with a primary focus on supporting large national accounts that operate in franchise models. Key objectives include driving and protecting incremental revenue, improving market share, and enhancing the customer experience while maximizing profitability against priority goals and initiatives. Responsibilities: Strategic Growth: Establishing relationships with enablement partners and managing large national franchise accounts to maximize transaction volume and market share while identifying new internal and external business opportunities. Client Presentations & Market Insights: Leveraging data analysis and market research experience to create compelling,...

Risk Manager (US Card) As a Risk Manager on Capital One's Absolute Control Team (ACT), you will utilize your background in risk management, analysis, and process design to direct complex optimization initiatives for control testing and operations. Serving as a senior individual contributor or indirect team leader, you will drive modernization throughout our risk framework by implementing AI, constructing digital ecosystems, and developing video resources. You will collaborate with Operations, Tech, and Product units to roll out sophisticated risk solutions, provide change management roadmaps, and uphold Capital One's promise to fulfill 100% of our customer commitments. Furthermore, you will help manage the business execution of control testing by following operational workflows and meeting SLAs to satisfy the requirements of our internal clients. The Absolute Control Team (ACT) serves as a strategic line of defense dedicated to strengthening "well managed" capabilities...

Senior Manager, Process Management We are seeking a dedicated, disciplined, process-oriented Sr. Manager, Process Management professional who excels in a team environment and is an expert in process improvement. This individual will have demonstrated that they have improved company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. What You’ll Do: Manage the development of multiple processes: monitor, report, and plan process improvement or redesign initiatives; define, establish, and manage process...

Market Manager- Ronkonkoma Title: Market Manager - Ronkonkoma Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager , you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time . In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You are more than just a manager for the Branch Ambassador team; you will be a trusted mentor, strategist, and guide for their individual development and overall team performance....

Sr. Manager, HR Business Partner - Financial Services Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a...

Manager, Human Resource Vertical Risk Advisor The Human Resource Vertical Risk Advisor (HR VRA) will provide guidance and advice to business partners on implementing HR risk policies and programs. The VRA will provide day to day risk support across all facets of the Enterprise Risk Management framework, and will also partner with second line risk management functions, including Legal and Compliance to support business adherence with all applicable Employment and Privacy laws and ensure the Risk Management System of record, FUSE, accurately reflects process applicability and the control environment. Ongoing Vertical Risk Advisor Support will provide support to lead VRA and business partners on key risk activities  HR Risk Assessments of new or changing intent to ensure new intent is assessed through appropriate forums  HR Regulatory applicability: Partner with HR, Legal and Compliance to review and update regulatory applicability  HR Controls : Accountable for...

Senior Manager, Tech Recruiting Our Talent Acquisition team is at the forefront of attracting, engaging and retaining great talent that is passionate about changing banking for good. We provide a best-in-class experience for candidates and hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success. We’re looking for team members with a knack for finding the best of the best – join us and find out how you can help change the way our millions of customers are interacting with their money. This is an exciting opportunity to infuse the organization with talent brokers for Capital One. You will lead your team in overseeing and elevating the end-to-end candidate lifecycle through the recruiting and selection process, provide consulting and guidance to our Talent Acquisition teams and participate in projects that enhance the recruiting experience. As a Talent Acquisition Senior Manager , you will serve as a high-impact, strategist...

Flex Relationship Manager Flex RM Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex  Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals. General Responsibilities: Help cultivate stellar relationships with our dealerships. Optimize communication skills by...

Manager, Learning Experience Design (Leadership) Capital One’s Enterprise Learning & Development team is seeking a forward-thinking and dynamic Learning Experience Design Manager to serve as a visionary architect and empowering people leader for our enterprise leadership programs. The team brings together human-centered design principles and modern instructional design practices to create high-impact, transformative learning experiences for associates across Capital One. In this role, you will specifically drive the development of learning experiences that shape our current and future leaders, ensuring they are equipped to navigate an evolving and complex business landscape. As an empowering people leader, you will inspire a team of designers to realize the vision of our business and consulting partners. You will oversee the portfolio of learning initiatives for leadership and diversity, inclusion, and belonging (DIB) programs, aligning design efforts to the...

Manager, Tech Recruiting Director+ The IC Manager, Tech Recruiting Director+ is a high-impact, individual contributor who serves as a strategic talent partner and trusted advisor to senior business leadership. This role is essential for accelerating Capital One’s position in a competitive talent market by delivering best-in-class talent acquisition solutions and driving enterprise-wide recruiting excellence. Blending deep technical recruiting mastery with strategic influence, mentorship, and process optimization, this role operates without direct people management but provides critical lift and leverage for the entire recruiting function. The successful candidate will be a high-judgment, top-tier performer comfortable influencing without authority and acting as a primary point of contact for complex, strategic hiring needs. Key Responsibilities  Strategic Talent Partnership & Business Advisory (POC) Serve as a trusted advisor to senior-level business leaders,...

Market Manager - Pelham Parkway Title: Market Manager - Pelham Parkway Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager , you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time . In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You are more than just a manager for the Branch Ambassador team; you will be a trusted mentor, strategist, and guide for their individual development and overall team...

Principal Process Manager (Documentation Writing) As a Principal Process Manager, responsibilities will include documenting, monitoring and controlling critical process points as defined by business policies and standards. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects. This individual must be able to effectively communicate and influence partners across multiple functional areas including multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate others in delivering flawless execution of process improvement projects. Knowledge of how to navigate...

Sr. Manager, HR Business Partner - Retail Bank Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great...

Sr. Manager, HR Business Partner - Enterprise Services Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a...

Market Manager - Baileys Crossroads Title: Market Manager - Baileys Crossroads Welcome to a new idea in banking! At Capital One, we are redefining how people bank because we believe banking should fit our customers' everyday lives, not the other way around. We seek outgoing, passionate leaders who love connecting, teaching, and interacting with individuals and the community. As a Market Manager , you are the driving force behind providing a dynamic, memorable experience in the branch. You will have the unique role of coaching your Branch Ambassador team to create amazing interactions, cultivating an inclusive culture centered on delivering an exceptional experience for every customer, every time . In this role, your leadership style is defined by your ability to include, empower, and inspire your team. You are more than just a manager for the Branch Ambassador team; you will be a trusted mentor, strategist, and guide for their individual development and overall...

Flex Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex  Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals. General Responsibilities: Help cultivate stellar relationships with our dealerships. Optimize communication skills by creating strategic...

Director, Regional Relationship Manager As a Director, Regional Relationship Manager with Capital One Auto, you have an amazing opportunity to manage a Regional Buying Center and team of Inside Sales Managers.  We are excited to build the next generation on sound practices and values so that our philosophy can transcend into our products and services.  We hope you join our tremendous team that has helped change our industry for the better. General Responsibilities: Provides primary management and oversight to Regional Buying Center by ensuring sales protocol is followed and business results are maximized Responsible for coaching of a high-performance sales team of up to 3-4 Sr. Relationship Managers to meet and exceed all critical sales performance objectives Responsible for coordinating activities and partnering with Sales Management team to obtain maximum efficiencies in production. Must possess a well-developed capacity to analyze and organize a sales team of...

Dealer Success Manager Coach As a Dealer Success Manager People Leader with Capital One Auto, you’ll have an amazing opportunity to train, coach, motivate, share winning best practices and improve processes within our Sales Organization while working directly with our Outside Sales partners around the country. In this role, you will also serve as a People Leader, directly managing Dealer Success Managers to ensure their success in the role and holding the ultimate responsibility for your team's overall performance. This position reports directly to the Regional President and requires close collaboration with the Regional Sales Manager, Regional Relationship Manager, and the broader POD teams. This cohesive partnership is essential to delivering exceptional service to our Dealer customers. We are excited to be growing our team to build the next generation on sound practices and values so that our philosophy can transcend into our products and services. We hope you join our...

Manager, Process Management (Finance Tech, Intelligent Foundations & Experiences) As a Process Manager in Finance Tech, you will support the Well Managed Operational Excellence team by providing professional risk judgment that enables Finance Tech and its partners to tackle major company challenges. In this role, not only will you lean into your risk, technical acumen, analytical and problem solving skills by developing and deploying innovative solutions to mitigate risks to the company, but you will also grow your strategic and influencing skills as you create and implement strategies that enable our Finance business partners to continue to be well managed by reducing risk while improving efficiency and control effectiveness.    This individual will lead and engage in critical organization initiatives and projects and must be able to effectively communicate and collaborate with Engineers/Tech teams and influence partners across several functional...

Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.  A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager...

Principal Associate, Process Manager - Hybrid As a Principal Associate Process Manager on the Enterprise Payments Strategy & Analytics team, you will be part of a highly collaborative, talented team responsible for leveraging data and analysis to identify and propose improvements to address the root cause and create greater value for Enterprise Payments and our customers. In this role, you will support, monitor, report and plan process improvements, redesign initiatives, and make recommendations on changes. You will also collect and analyze data for reporting to support recommendations and manage formal documentation. You will have the opportunity to collaborate on project teams and broader initiatives to represent the business for changes that may impact departmental payment processes.  To be successful in this role, you must have excellent communication skills, strict attention to detail, and the ability to adapt to change quickly. This role requires frequent...

Senior Associate Process Manager- Customer Protection- Hybrid As a Senior Process Manager for Capital One’s Retail Bank Customer Protection Organization, you will be part of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences.  You will regularly integrate and influence multiple groups and be seen as a strong change agent by our business partners in supporting strategy & implementation as it supports Customer and agent experiences.  You will influence and gain buy-in from key stakeholders to ensure technology and processes deliver breakthrough business results.   The ideal candidate will have demonstrated the ability to: Develop and maintain formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) as needed Responsible for data quality and Performance metric reporting (ex:...