145 service associate jobs found

Principal Associate - Program Manager- Product College Imagine being a part of an enterprise wide initiative that is at the forefront of how we approach product management across Capital One. The Product College team is focused on designing and executing learning experiences that support our product management competencies and play an integral role in how we grow our product talent and reputation in the market. Our team is collaborative, creative and passionate about helping our associates grow in their careers.  We are looking for talented individuals to join our team as Program Managers, with an opportunity to lead either our Product Onboarding or our Product Manager Machine Learning programs. As a member of the Product College team, the Principal Associate will be responsible for partnering closely with key business partners in Capital One’s Product organizations to deliver practical and immersive learning experiences. This role will coordinate the delivery of self-paced...

Senior Manager - Retail Learning and Development The Role Capital One’s Retail Learning and Development team is seeking a visionary leader to join us as a Senior Learning Manager. In this role, you will lead a high-performing team responsible for end-to-end learning strategy, consultation, design, and facilitation supporting Bank Voice, Bank Operations, and Customer Protection frontline associates and their leaders. You will elevate learning from a support function to a critical driver of business outcomes by pioneering AI integration, accelerating speed to market, and driving a culture of continuous learning innovation. You will coach a nimble, innovative team to transform static training into highly engaging, practical experiences while integrating AI practices to deliver solutions at the speed of the business.  General Responsibilities: Strategic Consulting, AI Integration & Executive Influence Proactively consult with senior business leaders...

Associate, Support Operations This role will provide onsite customer support for a geographically dispersed enterprise workforce. Responsible for providing technology support operations including, but not limited to, end user support, IT incident Management, change management, problem management, knowledge management, endpoint management, and business controls.  This position will require excellent customer service and quick decision making skills to identify and resolve internal user's technical issues with a heavy focus on laptop support with an even mix of Windows PC’s, Macs, and Mobile Devices. This role requires a focus on execution, accountability, and results to improve the end user experience while driving operational efficiencies. The ideal candidate will have strong verbal and written communication skills, effectively manage up, and collaborate well with immediate peers. Basic Qualifications: High School Diploma, GED, or equivalent certification At...

Flex Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex  Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals. General Responsibilities: Help cultivate stellar relationships with our dealerships. Optimize communication skills by creating strategic...

Flex Relationship Manager Flex RM Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Flex Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers. A Flex  Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. A Relationship Manager will monitor and make adjustments to the plan as the month progresses to achieve the desired goals. General Responsibilities: Help cultivate stellar relationships with our dealerships. Optimize communication skills by...

Senior Manager HR Business Partner, FS Servicing At Capital One, we combine the energy and innovation of a technology company with the discipline of a world-class financial institution. We believe that great business outcomes are driven by exceptional people, an iconic culture, and bold talent strategy. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and one of the best companies to work for. The Financial Services HR Business Partner team is looking for a Senior Manager, HRBP to partner directly with executive leaders in Servicing to deliver on people initiatives and talent strategy. The ideal candidate will exhibit strong relationship building, influencing, communication, and problem solving skills; who thrives in a fast paced and collaborative team.  In this role, you will serve as an embedded business partner, using data, process...

Sr. Associate, Process Manager - SAFE (Hybrid) Do you enjoy problem solving? Are you a continuous learner? Team IRIS sits as a key player in enabling Bank Operations to get the most out of the tech they use each and every day.    We are seeking a highly-organized and detail-oriented Sr. Associate to join our team.  In this role, you will be responsible for owning small to large-scale enablement initiatives centered around technology opportunities, helping to drive change throughout Bank Operations.     The ideal candidate is a reliable self-starter, with strong communication and a growth mindset! General Responsibilities Lead and own enablement projects and initiatives, leveraging data and process management methodologies to drive value from opportunity identification through solution, implementation, adoption, and measurement. Identify enablement opportunities from incident trends, associate pain points, and business needs, and drive solutions...

Relationship Manager (Plano/Baton Rouge) Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.  A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A...

Principal Associate, Recruiter Our Talent Acquisition team is at the forefront of attracting, engaging and retaining great talent that is passionate about changing banking for good. We provide a best-in-class experience for candidates and hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success. We’re looking for team members with a knack for finding the best of the best – join us and find out how you can help change the way our millions of customers are interacting with their money. Capital One is looking for a Principal Associate to join our Enterprise Services Recruiting Team. This is an exciting opportunity to infuse the organization with top talent for Capital One within multiple organizations, including Community Impact & Investment, Community Finance, Regulatory Relations, and more! In partnership with your team, you will effectively manage candidates through the recruiting and selection process, provide...

Senior Risk Specialist, Compliance Governance Analyst The Compliance Governance, Oversight and Validation (CGOV) team within Compliance & Ethics is seeking a collaborative, analytically-focused risk management professional to support our well-managed governance processes and protocols. This role is ideal for an individual who is adaptable to change, who embraces bold ideas and who is intellectually curious; and who is proficient in utilizing Google Suite, AI tools, Data solutions, and advanced risk methodologies to drive organizational effectiveness and maintain business integrity. You will work closely with cross-functional teams to carry out key governance activities, collect and analyze data, and implement meaningful process improvements. This position offers the opportunity to serve as a strategic partner to senior leaders by implementing and supporting Compliance Management Program methodologies , assessing risks, and serving as an ambassador for innovative,...

Senior Associate, Card Risk As a Senior Associate in the Card Risk Office, you will be a key driver in the support and execution of our risk management process for change-based initiatives. Your role provides the operational backbone and professional risk coordination that enables our Card partners to navigate the execution of complex initiatives with confidence. In this role, you will gain significant exposure across the division, partnering with business leads, first and second line advisors, and other risk partners to ensure new initiatives complete all the stages of the designated risk assessment in a consistent, timely, and well-documented way. You will thrive in a fast-paced, cross-functional environment where accuracy, speed, and organizational excellence are the standards for success. This is an ideal role for an aspiring risk professional looking to master the intersection of business strategy and regulatory governance. Role Responsibilities:...

Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.  A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager...

Relationship Manager Are you a natural born people person who thrives on cultivating relationships with others? Does being a strategic thinker strike a chord with you? Look no further; a Relationship Manager Associate at Capital One is the opportunity for both! This role will facilitate strong partnerships with dealers and sales managers while providing high level customer service to our internal Auto Finance business. You will be influencing 60-80 dealerships, building positive relationships with them while supporting the outside sales managers.  A Relationship Manager will also be the first line of contact for Capital One Auto Finance (COAF) involving issues in underwriting and funding. Furthermore, the Relationship Manager makes outbound phone calls to dealers to capture their business for COAF, while also taking inbound calls from the dealers to strategically analyze their potential territories resulting in a game plan to achieve a target goal. A Relationship Manager...

Principal Associate, Recruiter Our Talent Acquisition team is at the forefront of attracting, engaging and retaining great talent that is passionate about changing banking for good. We provide a best-in-class experience for candidates and hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success. We’re looking for team members with a knack for finding the best of the best – join us and find out how you can help change the way our millions of customers are interacting with their money. Capital One is looking for a Principal Associate to join our Tech Recruiting Team. This is an exciting opportunity to infuse the organization with talent brokers for Capital One. In partnership with your team, you will effectively manage candidates through the recruiting and selection process, provide consulting and guidance to our Talent Acquisition teams and participate in projects that enhance the recruiting experience. You will be passionate...

Senior Associate, Project Manager | Retail Bank Operations & Market Experience (Hybrid) Capital One, a Fortune 500 company and one of the nation’s top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses, and commercial clients. We nurture a work environment where people with a variety of thoughts, ideas, and backgrounds, guided by our shared Values, come together to make Capital One a great company. As a Project Manager within the Retail Bank, you will bridge the missions of the Cafe and Branch Action Management team and the Financial Oversight, Reporting, & Controls Execution team. You will help bring the Retail Banks Market Experience Transformation strategy to life while overseeing Retail Bank’s Real Estate Operations and Capital Investment financial controls. General Responsibilities: Strategic Project Management Execute project plans to ensure delivery, which includes adhering to all regulatory...

Principal Associare, Recruiter Our Talent Acquisition team is at the forefront of attracting, engaging and retaining great talent that is passionate about changing banking for good. We provide a best-in-class experience for candidates and hiring teams, and we have fun along the way. Our culture and people are integral to our growth and success. We’re looking for team members with a knack for finding the best of the best – join us and find out how you can help change the way our millions of customers are interacting with their money. Capital One is looking for a Principal Associate to join our Tech Recruiting Team. This is an exciting opportunity to infuse the organization with talent brokers for Capital One. In partnership with your team, you will effectively manage candidates through the recruiting and selection process, provide consulting and guidance to our Talent Acquisition teams and participate in projects that enhance the recruiting experience. You will be passionate...

Principal Associate - Product Onboarding Program Imagine being a part of an enterprise wide initiative that is at the forefront of how we approach product management across Capital One. The Product College team is focused on designing and executing learning experiences that support our product management competencies and play an integral role in how we grow our product talent and reputation in the market. Our team is collaborative, creative and passionate about helping our associates grow in their careers.  We are looking for a talented individual to lead our Product Onboarding Program. As a member of the Product College team, the Principal Associate will be responsible for partnering closely with key business partners in Capital One’s Product organizations to deliver practical and immersive learning experiences. This role will coordinate the delivery of self-paced and cohort programmatic experiences, both in-person and virtually, to meet Product associates where they...

Director, HR Business Partner - Tech Are you interested in joining a team of best-in-class HR consulting leaders who enable game-changing business results by providing programs and solutions that unleash greatness in our associates? Here at Capital One you have the opportunity to work in an environment in which the business truly values the strategic HR partnership. If you have a passion for shaping the overall people strategy for the business and want to be part of a winning team, then look no further! We work in a business-casual, collaborative environment where one’s contributions are recognized, successes are elevated and effort is rewarded. Capital One provides a fast paced, dynamic environment where you can excel in your career while still maintaining a work life balance that others will desire. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company – and...

Lead Platform Engineer, Workday (Benefits, HCM, Recruiting) Do you love building and pioneering in the technology space? Do you enjoy solving complex technical problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and disruptors, who love to solve real problems and meet real customer needs. We are seeking Workday Engineers who are passionate about developing highly-resilient, fundamentally-sound objects to support the Human Resource technology driving Capital One. As part of a team that’s leading the next wave of disruption on a whole new scale, you will play an integral part in advancing Capital One’s Human Resource Technology ecosystem and culture of technical excellence. You will champion automation of functional and technical processes and bring your expertise to drive innovative solutions. General Responsibilities: Understand and translate the...

Principal Associate - PULSE Product Governance As a Principal Associate Process Manager on the PULSE Product Governance team, you will champion operational excellence and support the Product Development Lifecycle within the PULSE PMO. This role is central to maintaining pristine Jira data quality, translating portfolio metrics into insightful reporting, and crafting high-impact monthly presentation decks for senior leadership. We are seeking an analytical, detail-oriented communicator who can effectively build relationships, influence cross-functional partners, and navigate a fast-paced Agile environment to ensure flawless project execution.You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects. General Responsibilities:  Enforce Jira Data Quality: Monitor and maintain high data fidelity across all levels—from high-level Programs down to User Stories—to ensure project information is accurate, up to date,...

Principal Associate - PULSE Product Governance As a Principal Associate Process Manager on the PULSE Product Governance team, you will champion operational excellence and support the Product Development Lifecycle within the PULSE PMO. This role is central to maintaining pristine Jira data quality, translating portfolio metrics into insightful reporting, and crafting high-impact monthly presentation decks for senior leadership. We are seeking an analytical, detail-oriented communicator who can effectively build relationships, influence cross-functional partners, and navigate a fast-paced Agile environment to ensure flawless project execution. You may also lead or engage in critical departmental or cross-functional organizational initiatives and projects. General Responsibilities:  Enforce Jira Data Quality: Monitor and maintain high data fidelity across all levels—from high-level Programs down to User Stories—to ensure project information is accurate, up to date,...

Associate Recruiter- University Events Lead- Travel Up to 35% of the time With 33 different programs and over 3000 hires, Students & Grads provides a critical pipeline for talent at Capital One. Through proactive sourcing, innovative events, and close partnership with the business, we recruit diverse talent who will be our future leaders. Our culture and people are integral to our growth and success. We’re looking for team members who are deeply passionate about people and eager to make an impact by leveraging creative event solutions to identify and engage top campus talent. Associate Recruiter- University Events Lead The University Relations & Events  team is seeking an Event Lead responsible for managing university partnerships and executing on-campus and virtual event strategies across assigned school portfolios and job families. This individual will build strong relationships with business partners and recruiting teams to adapt our event strategy into a...

Principal Associate, Leadership and Enterprise Experiences Facilitator Capital One’s Enterprise Learning & Development (L&D) organization is seeking an expert facilitator to independently own high-stakes enterprise learning experiences Facilitation delivery is the core of this role: you’ll adapt and deliver enterprise learning content  for complex, cross-functional, and high-stakes audiences, operating autonomously in ambiguous situations. You’ll serve as a trusted facilitation partner within your program or content area, translating what you see in the room into insight that strengthens learning products, standards, and practices. The Ideal Candidate Is… A Trusted Facilitation Partner: You act as a trusted partner within your program or content area, leading high-stakes enterprise learning experiences. An Expert Practitioner: You bring subject matter expertise in your assigned content area(s), dynamically adapting your delivery to complex, cross-functional,...

Senior Associate Process Manager- Customer Protection- Hybrid As a Senior Process Manager for Capital One’s Retail Bank Customer Protection Organization, you will be part of a talented, people-first organization responsible for supporting & transforming the customer and agent servicing experiences.  You will regularly integrate and influence multiple groups and be seen as a strong change agent by our business partners in supporting strategy & implementation as it supports Customer and agent experiences.  You will influence and gain buy-in from key stakeholders to ensure technology and processes deliver breakthrough business results.   The ideal candidate will have demonstrated the ability to: Develop and maintain formal process documents (e.g. maps, and diagrams), and document processes and projects (creating project reports, presentations, business cases, and diagrams) as needed Responsible for data quality and Performance metric reporting (ex:...