7 jobs found

Job Description: Principal Responsibilities: Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans. Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. Efficiently access multiple electronic systems to provide complete response. Work at all times to enhance and strengthen the relationship between the customer and our insurance clients. Support special campaigns as needed, or if requested by the customer. DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Required...

Job Description: Essential Job Functions: Follows procedures to process new business application transactions Corresponds with agents, internal wholesalers and other departments regarding pending cases Responsible for the accurate handling and timely execution of New Business Applications Must provide an elite customer services experience Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and DXC/BrightHouse guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Performs other related duties as assigned or required Mandatory requirements: High school diploma Minimum 2 years of customer service experience in the insurance and annuities fields Working experience of insurance products,...

Job Description: About DXC Technology   DXC Technology (NYSE: DXC) is a leading global provider of information technology services. We’re a trusted operating partner to many of the world’s most innovative organizations, building solutions that move industries and companies forward. Our engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront. Learn more on dxc.com. Key Responsibilities Asset Tracking & Documentation Maintain detailed and accurate inventory records for all organizational assets. Update asset information in the asset management system, including status, location, ownership, warranty, and lifecycle details. Perform regular physical audits and reconciliations to validate asset inventory. Asset Lifecycle Management Support asset procurement,...

Job Description: Essential Job Functions- Registered Representative - FINRA Required   ·        Provides service via inbound contact center /telephones and responds to highly complex customer questions and/or escalates/ refers call or service request to appropriate personnel. ·        Research customer inquiries and responds to appropriate parties in a timely manner. ·        Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation. ·        Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed. ·        Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed. ·        Interfaces with team members, management, and customers in reference to customer service issues. ·        Supports...

Job Description: Essential Job Functions Research customer inquiries and respond to appropriate parties in a timely manner. Perform account updates/Maintenance, processes requests and updates account history with results of inquiry to include proper documentation. Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements as needed. Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information as needed. Interfaces with team members, management, and customers in reference to customer service issues. Supports escalation and resource calls and research and resolution work from front-line and back-office admin teams as assigned. Supports service recovery activities in managing multiple client call remediation and Voice of the Customer (VOC) survey feedback and escalations as assigned. Reviews and recommends modifications to procedures...

Job Description: Essential Job Functions Responsible for providing excellent customer service to multiple accounts in an inbound call center relating to service of annuity and/or life insurance policies Collaborate with other operations departments to resolve customer issues Assist in process improvement projects and data analysis Support the team in identifying process bottlenecks and maintaining quality standards Ensure compliance with established quality and procedural guidelines. Contribute to updating and documenting process procedures Responsible for meeting performance targets and quality standards Participate in training and development programs Mandatory Qualifications High school diploma is mandatory and will be required to provide 1+ years of relevant work experience in an inbound call center is mandatory (this position is a call center) Proven customer service experience is mandatory Annuities and Insurance experience are mandatory...

Job Description: Essential Job Functions Follows procedures to process transactions by corresponding with agents, beneficiaries, and other departments regarding policies Responsible for the accurate handling and timely execution of any policy worked Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Perform other related duties as assigned or required daily Must provide an elite customer service experience via letters or phone calls made internally or externally (not a call center environment) Research customer inquiries and responds to appropriate parties in a timely manner Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements Performs data entry and matches documents to appropriate accounts to verify up to date...