3 jobs found

Job Description: Principal Responsibilities: Provide service to Annuity or Life customers who possess a policy by responding to requests via telephone regarding insurance and other financial service products and benefit plans. Research and respond to requests and discuss options regarding various aspects of the policy, for example, status of claims, policy provisions, values, basic procedures, etc. Process transactions and fund transfers and refer requests for other policy modifications to appropriate areas for processing. Efficiently access multiple electronic systems to provide complete response. Work at all times to enhance and strengthen the relationship between the customer and our insurance clients. Support special campaigns as needed, or if requested by the customer. DXC associates are expected to perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and Quality Service Skills. Required...

Job Description: Essential Job Functions: Follows procedures to process new business application transactions Corresponds with agents, internal wholesalers and other departments regarding pending cases Responsible for the accurate handling and timely execution of New Business Applications Must provide an elite customer services experience Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Ensure transactions are processed on our administrative systems accurately and in a time frame considered suitable by SEC and DXC/BrightHouse guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Performs other related duties as assigned or required Mandatory requirements: High school diploma Minimum 2 years of customer service experience in the insurance and annuities fields Working experience of insurance products,...

Job Description: Essential Job Functions Responsible for providing excellent customer service to multiple accounts in an inbound call center relating to service of annuity and/or life insurance policies Collaborate with other operations departments to resolve customer issues Assist in process improvement projects and data analysis Support the team in identifying process bottlenecks and maintaining quality standards Ensure compliance with established quality and procedural guidelines. Contribute to updating and documenting process procedures Responsible for meeting performance targets and quality standards Participate in training and development programs Mandatory Qualifications High school diploma is mandatory and will be required to provide 1+ years of relevant work experience in an inbound call center is mandatory (this position is a call center) Proven customer service experience is mandatory Annuities and Insurance experience are mandatory...