3 jobs found

Job Description: Essential Job Functions: Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day Responsible for the accurate handling and timely execution of any policy worked Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by MetLife guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Perform other related duties as assigned or required daily Must provide an elite customer service experience via letters or phone calls made internally or externally Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Mandatory Qualifications: High...

Job Description: Essential Job Functions Follows procedures to process transactions by corresponding with agents, beneficiaries, and other departments regarding policies Responsible for the accurate handling and timely execution of any policy worked Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by client guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Perform other related duties as assigned or required daily Must provide an elite customer service experience via letters or phone calls made internally or externally (not a call center environment) Research customer inquiries and responds to appropriate parties in a timely manner Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements Performs data entry and matches documents to appropriate accounts to verify up to date...

Job Description: Essential Job Functions: Follows procedures to process death claim transactions by corresponding with agents, beneficiaries, and other departments regarding policies Willingness to learn new payment processes and/or other processes within death claims depending on where the need is on any given day Responsible for the accurate handling and timely execution of any policy worked Ensure transactions are processed on our administrative systems accurately and in a timeframe considered suitable by Genworth Financial guidelines Report any potential fraudulent, money laundering, or unethical requests that have been reviewed Perform other related duties as assigned or required daily Must provide an elite customer service experience via letters or phone calls made internally or externally Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience Mandatory Qualifications: High School...