53 customer service jobs found

Hiring Range: $28.00 - $35.00  The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In conjunction with the Branch Manager, proactively sells the Bank’s products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results. Responsibilities for the Branch Assistant Manager I role include, but are not limited to the following: Under the general direction of the branch manager, assists with the daily management of a banking office. Responsible for achievement of personal sales goals...

Hiring Range: $28.00 - $35.00  The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In conjunction with the Branch Manager, proactively sells the Bank’s products and services to existing customers and prospects, supports the sales efforts of the platform team, ensures superior customer service levels, and assists with the management of the daily operations. Supports efforts of the Branch Manager in leading and developing the team to achieving results. Responsibilities for the Branch Assistant Manager I role include, but are not limited to the following: Under the general direction of the branch manager, assists with the daily management of a banking office. Responsible for achievement of personal sales goals...

Hiring Range: $19.33 - $28.95   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Provide support to all bank offices, bank departments and external customers through researching information regarding customers’ accounts, general ledger accounts and inter-bank accounts. Provide a variety of information requested by internal and external Bank customers, including Federal and State judicial and law enforcement agencies. Fulfill Credit Reference, Audit Confirmation, Social Security, Medicaid, Mortgage and housing requests while validating the requests have been properly authorized within federal, state and bank compliance rules and requirements. Requirements:  Ensure the timely response to...

 Starting Rate: $24.50  Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.  Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities.  Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Responsibilities: Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

 Starting Rate: $24.50  Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.  Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities.  Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Responsibilities: Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash...

Hiring Range: $59,594 - $95,776   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.   Responsible for the overall management of a mid-sized banking office.  Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.  Through tested techniques, engages in sales and service coaching sessions with sales staff.  Conducts business development activities to include...

Hiring Range: $85,665 - $140,736   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.  Responsible for the overall management of a large banking office, typically defined as having over $100 million in deposits and/or a staffing complement of 10.0 or more FTE. An office of this size typically has a senior assistant manager who assumes responsibility for managing the daily sales activities of the platform staff toward achievement of their personal sales objectives, as well as...

Starting Rate: $20.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate. Major Responsibilities: Following established policies and procedures, performs routine teller duties: Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers Process and properly record the sale of monetary instruments (i.e., official bank checks) Process foreign currency purchases and sales Redeem savings bonds Properly file all government-mandated...

Hiring Range: $21.48 - $34.14 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.   Position Summary The Facilities Technician performs a variety of maintenance and repair tasks to ensure facilities are safe, functional, and compliant with safety regulations. This role supports a portfolio of 25-30 locations, providing hands-on service for day-to-day upkeep and collaborating with Facilities Managers to address operational needs. Core Responsibilities Maintenance and Repairs Responsible for the day-to-day maintenance of 25-30 buildings in a defined area through regular visits to each location no less than once per month. Diagnose, troubleshoot, and perform routine maintenance tasks on HVAC...

  Please note, this role requires some onsite training in our Wakefield, MA office on a hybrid schedule.    Starting Rate:  $21.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.  This role serves as first line response for the basic incoming customer calls.  The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first line response for the basic incoming customer calls.   The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.  Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures.   Is...

 Starting Rate: $24.50  Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.  Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities.  Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Responsibilities: Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Hiring Range: $59,594 - $95,776   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.   Responsible for the overall management of a mid-sized banking office.  Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.  Through tested techniques, engages in sales and service coaching sessions with sales staff.  Conducts business development activities to include...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Starting Rate: $24.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Regional Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line). This role supports the particular Region by floating to various branches within a designated geographic area where operating needs dictate the additional staff in a branch for a period of time.   ****Travel is required to other region 2 branches**** Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller. This position requires travel to various branch locations within the designated Region. An emphasis is made on placing employees within a specific geography to where...

Hiring Range: $59,594 - $95,776   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. In a Retail bank branch, proactively sells the bank’s products and services to existing customers and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations.   Responsible for the overall management of a mid-sized banking office.  Proactively guides the sales activities of the assistant manager and platform staff toward achievement of their personal sales objectives, as well as established branch goals.  Through tested techniques, engages in sales and service coaching sessions with sales staff.  Conducts business development activities to include...

Starting Rate: $20.50   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and based on that identification, making referrals to the platform area as appropriate. Responsibilities for the Teller role include, but are not limited to the following:  Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts. Cash checks for customers and non-customers. Process and properly record the sale of monetary instruments (i.e. official bank checks) Process foreign currency purchases and sales. Redeem savings bonds. Properly file all government-mandated reports...

Hiring Range: $24.56 - $39.48 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Supports multiple Senior Vice President Regional Manager(s) of 20+ banking offices by performing a variety of administrative duties involving matters that are often complex and confidential in nature.  Duties include developing and preparing numerous reports, preparing or approving and submitting requests for Retail systems access and various levels of signing and wire authorities, assisting with the preparation of regional employee salary recommendations, and handling sensitive customer issues and information. Administrative Prepare multiple weekly, monthly, and quarterly reports of regional sales and service activities, and jointly with the Regional Manager, analyze information to identify...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

Starting Rate: $22.00   Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. Service Associates are skilled in the duties of both a Customer Service Representative (sales on the platform), and Teller (transactions at the teller line).    Major Responsibilities: Simultaneously performs the duties of a traditional branch customer service representative and teller, primarily in specific traditional branch locations where such a “hybrid” position is authorized. Account Representative Duties: Works toward achieving specific individual sales and service goals through the following activities:  Opens deposit accounts Prepares and processes loan applications for various lending units (mortgage, consumer, small business, etc.) Closes loans for customers for applicable...

 Starting Rate: $24.50  Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information. The Operations Associate maintains primary responsibility for all operational elements of a small to mid-sized office.  Operational responsibilities include, but are not limited to, cash vault and ATM management, managing negotiable instruments, adhering to compliance and security requirements, routine cash drawer audits, executing on quality control processes around new account opening, and other such branch activities.  Fully skilled in both sales and transactional capacities, incumbents also directly service retail branch customers as needed. Responsibilities: Maintains primary responsibility for all operational elements of a small to mid-sized banking office by: Managing the branch cash...