2 department supervisor jobs found

Starting Rate:  $21.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.  This role serves as first line response for the basic incoming customer calls.  The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first line response for the basic incoming customer calls.   The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.  Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures.   Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management....

The Loan Operations Specialist is responsible for resolving credit bureau corrections and disputes, triaging customer complaints, performing quality control reviews of new loan data input and post-boarding file maintenance on the core loan system. The role exists to ensure consumer credit information is reported correctly under the Fair Credit Reporting Act (FCRA), loan records are accurate, and departmental controls and reconcilements are evidenced and audit-ready.   Major Responsibilities: New Loan Data Input Quality Control: Perform detailed quality control reviews of newly booked loans on the core loan system (FIS IBS Insight), validating loan setup, terms, rate plans, payment structure, collateral and customer data against the executed loan documents and approval. Document exceptions, cross-check errors, and route corrections to the originating team for resolution within established timelines. File Maintenance Quality Control: Review post-boarding...