6 onsite specialist jobs found

Starting Rate:  $21.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.  This role serves as first line response for the basic incoming customer calls.  The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first line response for the basic incoming customer calls.   The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.  Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures.   Is responsible for achieving entry level departmental service standards and sales goals as set forth by senior management....

Hiring Range: $24.56 - $39.48   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.  The Loan Production Specialist II  supports the end-to-end process of business and commercial loan production, from due diligence through post-closing administration. This role ensures accuracy, compliance, and efficiency across loan documentation, funding, and system workflows. Responsibilities and required expertise increase with grade level, reflecting greater proficiency, leadership, and subject-matter expertise Core Responsibilities   Conduct due diligence for business and commercial loan requests. Fulfill testing and QA activities pertaining to manual rate changes, insurance administration and...

Hiring Range: $24.56 - $39.48   The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.  The Loan Production Specialist II  supports the end-to-end process of business and commercial loan production, from due diligence through post-closing administration. This role ensures accuracy, compliance, and efficiency across loan documentation, funding, and system workflows. Responsibilities and required expertise increase with grade level, reflecting greater proficiency, leadership, and subject-matter expertise Core Responsibilities   Conduct due diligence for business and commercial loan requests. Fulfill testing and QA activities pertaining to manual rate changes, insurance administration and...

****This role is hybrid out of  our Wakefield, MA office. **** Part-time hours 30-35 hours per week  Starting Rate:  $21.00 Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.  This role serves as first line response for the basic incoming customer calls.  The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services. Customer Support Specialist I & II: This role serves as first line response for the basic incoming customer calls.   The Customer Support Specialist must accurately and expediently answer inquiries on all types of new and existing products and services.  Must maintain a thorough knowledge base of bank/call center products, services, policies, and procedures.   Is responsible for...

Hiring Range:  $85,665 - $140,736 The posted salary range reflects Eastern’s expected hiring range. Actual pay may vary based on experience, skills, and market factors; additional compensation may apply. Eastern offers a robust benefits and retirement package. Please see the description of benefits included with this job posting for additional information.    This position is responsible for leading the Security and Fraud Risk Management second line of defense function at Eastern Bank. The incumbent will report directly to the VP, Security Manager and will partner closely with General Services (Physical Security and Facilities), Fraud Operations, and other business units. The position works directly with senior leadership, department management, and internal and external stakeholders to protect Eastern, its colleagues, customers, and assets. As the owner of the Security and Fraud Risk Management second line oversight programs, the incumbent is responsible for ensuring...

The Loan Operations Specialist is responsible for resolving credit bureau corrections and disputes, triaging customer complaints, performing quality control reviews of new loan data input and post-boarding file maintenance on the core loan system. The role exists to ensure consumer credit information is reported correctly under the Fair Credit Reporting Act (FCRA), loan records are accurate, and departmental controls and reconcilements are evidenced and audit-ready.   Major Responsibilities: New Loan Data Input Quality Control: Perform detailed quality control reviews of newly booked loans on the core loan system (FIS IBS Insight), validating loan setup, terms, rate plans, payment structure, collateral and customer data against the executed loan documents and approval. Document exceptions, cross-check errors, and route corrections to the originating team for resolution within established timelines. File Maintenance Quality Control: Review post-boarding...