3 customer engagement coordinator jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, the Advisor, Multifamily Field Marketing leads the strategic planning and end-to-end program management of Multifamily’s in-person industry and proprietary events portfolio and is integral in ensuring effective partner engagement with Multifamily’s customers. This role partners closely with Multifamily executive leadership, DUS lenders, and cross-functional teams to deliver high-impact events that support business objectives, strengthen customer relationships, and enhance Fannie Mae’s market presence. The Advisor serves as a senior program lead responsible for managing complex initiatives, guiding...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our Low-Income Housing Tax Credit (LIHTC) team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Since restarting its LIHTC platform in 2018, Fannie Mae has been a significant investor in proprietary and multi-investor funds. As a valued contributor on our dynamic team, you will help the LIHTC team originate new proprietary and multi-investor fund LIHTC investments through our syndicator partners.  Additionally, you will be responsible for assigned operational activities for the team with the help of...