29 customer experience coor jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a Multifamily Legal Business Administration – Lead Associate, you will play a key role supporting the operational, administrative, and strategic needs of the Multifamily Legal team. In this role, you will work closely with legal leadership and cross‑functional partners to effectively support Fannie Mae’s multifamily mission as well as Enterprise business needs. This position is well‑suited for someone who thrives in a fast‑paced, highly collaborative environment, enjoys bringing structure to complex workstreams, and can balance day‑to‑day operational support and legal work with longer‑term strategic initiatives. THE IMPACT YOU WILL...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will work in a contact center and serve as a subject matter expert, responding to customer Selling Guide inquiries. Your role is to provide timely guidance and risk mitigation assistance, enabling customers to better understand Fannie Mae’s guidelines as they originate mortgages. Additional responsibilities include contributing to selling policy, monitoring organizational risk, coordinating selling policy risk mitigation activities, and providing guidance and support to other groups. THE IMPACT YOU WILL MAKE The Selling Guide Support Senior Associate role will offer you the flexibility to make each...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description At Fannie Mae, futures are made. The inspiring work we do helps make homeownership and affordable rental housing possible for millions. Every day brings opportunities to make a meaningful impact on the housing finance system while working within an inclusive, flexible, and collaborative environment. Here, you can grow your career while helping expand access to fair and affordable housing. Since relaunching its Low-Income Housing Tax Credit (LIHTC) equity platform in 2018, Fannie Mae has invested over $5 billion across proprietary and multi-investor funds. As a Director on the LIHTC Proprietary Investments team, you will play a key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice and guidance to the team on monitoring financial markets and initiating trades or transactions to capitalize on recognized patterns or according to a defined strategy. You will develop strategies for analyzing financial market data and determining trends or patterns, make trades or transactions based on the analysis of financial market data, effectively transfer a portion of credit risk to private capital, and establish pricing according to the associated risk of the asset. THE IMPACT YOU WILL MAKE The Multifamily – Market Transactions - Lead Associate role will offer you...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Single Family Market Engagement Associate serves as a front-line servicing support resource for Fannie Mae’s mortgage servicing customers. In this role, you will respond to inbound phone and email inquiries related to the Single Family Servicing Guide, policies, procedures, and operational requirements. You will analyze servicing scenarios in real time, independently research and interpret policy, and provide accurate, consistent guidance while engaging directly with customers. The role requires sound judgment, comfort operating in gray areas, and the ability to remain calm and customer-focused during complex interactions. This...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will provide expert advice to the team and participate in designing, developing, testing, and/or maintaining hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The (Advisor) Splunk Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Determine the needs of customer groups across multiple projects, programs, or products while identifying and resolving conflicting and/or complementary needs. Design and develop technical solutions, which include leading matrixed...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice to and guide the team in building, developing, or designing functionality for a product, as well as guide and ensure the ongoing implementation, enhancement, or maintenance of existing products. The Lead Python & AWS Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead end to end design, development, testing, and operations for ServiceNow and AWS solutions, including custom applications, OOTB modules, and integrations across the platform and AWS....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will review, monitor, and analyze business data to solve problems and/or make recommendations to improve business performance, as well as identify opportunities for enhanced business efficiency and performance through data and technology. THE IMPACT YOU WILL MAKE The Single Family Market Analyst - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Provide recommendations to the team to determine business needs through understanding business unit operations and mortgage...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will be accountable for assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as communicate and collaborate with key stakeholders across the enterprise and understand business objectives. THE IMPACT YOU WILL MAKE The Treasury and Capital Markets – Risk Management – Senior Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead 1st line operational risk management strategy for Fannie Mae’s...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will act as team lead for the development and implementation of all components of financial models, cash flow simulations, P&L, and risk metrics calculations in end-user or production computing systems for use in business decisions, financial and regulatory reporting, and risk management, as well as coach and mentor team members. THE IMPACT YOU WILL MAKE The Lead Quantitative Engineer – Single Family role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Communicate with model...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. THE IMPACT YOU WILL MAKE The Multifamily Customer Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Develop customer relationships across...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, build, and support scalable analytics and machine learning solutions that strengthen risk identification, audit coverage, and continuous monitoring capabilities. This role blends hands‑on analytics development with structured risk management to ensure solutions are sustainable, explainable, and aligned with approved enterprise architecture and data governance standards. You will lead the development of repeatable data pipelines, prepare and analyze complex datasets, deploy advanced analytics, and partner with audit, data, and technology teams to manage risks associated with expanding...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued leader on our team, you will play a role in bringing structure, velocity and accountability to how marketing work gets prioritized, executed and measured.   You will implement marketing operations strategy aligned to enterprise growth objectives with a focus on project prioritization, process governance and cross-functional alignment. You may engage with our partners to understand business needs and priorities and manage the team responsible for delivering those outcomes. You will recommend and manage efforts related to the implementation of process improvements to increase value to our partners, as well as identify and resolve...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, the Advisor, Multifamily Field Marketing leads the strategic planning and end-to-end program management of Multifamily’s in-person industry and proprietary events portfolio and is integral in ensuring effective partner engagement with Multifamily’s customers. This role partners closely with Multifamily executive leadership, DUS lenders, and cross-functional teams to deliver high-impact events that support business objectives, strengthen customer relationships, and enhance Fannie Mae’s market presence. The Advisor serves as a senior program lead responsible for managing complex initiatives, guiding...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on the Enterprise Marketing team, you will help lead our newly established Enterprise Brand Strategy function and Talent Acquisition marketing. This role will be pivotal in defining intent behind our Enterprise brand efforts to drive our business growth and market leadership. It also entails partnering closely with our Talent Acquisition team in shaping our employer brand, and the development and execution of marketing initiatives to support Fannie Mae’s recruitment efforts. If you have a background in brand, thrive in using data to develop strategies from scratch while also being able to successfully execute on a...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on, and guide team in, assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as participate with key stakeholders across the enterprise and guide team in understanding business objectives. THE IMPACT YOU WILL MAKE The Insider Risk Management Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Guide team in preparing analyses and reports used to determine business areas that...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will act as an advisor across multiple squads/teams developing architecture and mentoring the team on implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems. Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups. Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs. Use a process-driven approach to leading design solutions. Implement new...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice and guidance to the team responsible for applying mathematical models, advanced tools or techniques (such as Python, R, and C++), and financial industry knowledge to business or financial data, including model results. Your efforts will enable the team to analyze or report on business performance, solve business questions, or inform business decisions. Work may include developing models or prototypes to achieve these goals, but is not the core focus in the role. THE IMPACT YOU WILL MAKE The SF CFO- Financial Engineering Lead Associate role will offer you the flexibility to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will play a pivotal role in promoting and selling Fannie Mae mortgage-related products and services. In this role, you will execute targeted outbound call campaigns to existing Fannie Mae clients to promote, position, and drive adoption of our mortgage-related products, technology solutions, and services. THE IMPACT YOU WILL MAKE The Mortgage Outbound Call Center Sales Associate role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities: Execute targeted outbound call campaigns to promote and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued member of Fannie Mae’s Treasury and Capital Markets (TCM) division, the Product Management - Senior Associate will be responsible for supporting the Hedging and Securitization functions of the Whole Loan Desk, primarily through designing, developing and testing the functionality for new products, as well as ongoing implementation, enhancement, or maintenance of existing products. You will work closely with Whole Loan Traders, internal stakeholders, and engage with cross-functional teams to align strategic initiatives, deadlines, and deliverables. You will gain broad exposure to large and impactful lines of business across TCM, and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Fannie Mae seeks Data Engineer – Reston, VA Identify customer needs and intended use of requested data in the development of database requirements and support the planning and engineering of enterprise databases. Support the integration of data into readily available formats while maintaining existing structures and govern their use according to business requirements. Analyze new data sources and monitor the performance, scalability, and security of data. Create an initial analysis and deliver the user interface (UI) to the customer to enable further analysis. Discover and analyze patterns in large datasets using Oracle Data Mining or...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our Marketing Data Strategy team, you will transform complex datasets into actionable insights that drive marketing decisions and performance. Serving as a data and governance SME, you will establish measurement frameworks for multi-channel marketing strategies, define success metrics, and bridge Marketing, Analytics, and Technology teams to demonstrate marketing's organizational value. The role requires analytical expertise combined with marketing acumen. THE IMPACT YOU WILL MAKE The Marketing Data Strategist role will offer you the flexibility to make each day your own while working alongside people who care...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE The Senior Appian, RPA Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Conduct design walkthroughs and demos to ensure business alignment and user adoption. Develop reports and dashboards using Appian’s Reporting functionality....