34 customer experience coor jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Impact You Will Make The Advisor – Validations & Loan Acquisition Products role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities: Lead product enablement for Desktop Underwriter® validation service (DVS) and related borrower and loan acquisition capabilities, including Income Calculator, to increase validation success, adoption, utilization, and eligible loan acquisition. Develop deep expertise in lender and technology service provider (TSP) origination workflows, identifying where product, technology, policy, integration,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description At Fannie Mae, futures are made. The inspiring work we do helps make a home a possibility for millions of homeowners and renters. Every day offers compelling opportunities to impact the future of the housing industry while being part of an inclusive team thriving in an energizing, flexible environment. Here, you will grow your career and help create access to fair, affordable housing finance.   Given the increase in natural disasters and potential for increased credit losses, we are seeking someone with deep property and flood insurance industry knowledge.   As a valued colleague on our Servicing and Insurance Policy team, you will...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued Contributor on our team, you will provide product management expertise for Single-Family business and technology initiatives, helping transform complex business processes into modern digital capabilities. You will partner with business subject matter experts and technology teams to define product needs, translate business requirements into actionable capabilities, and support the development and ongoing evolution of products that improve the lender and business-user experience. THE IMPACT YOU WILL MAKE The Product Management Advisor role will offer you the flexibility to make each day your own, while working alongside people...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will contribute to assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as collaborate with team in communicating and collaborating with key stakeholders across the enterprise, and understanding business objectives THE IMPACT YOU WILL MAKE The Third Party Risk - Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Determine business areas that pose potential risks to the enterprise. Evaluate...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will contribute to designing, producing, testing, or implementing routine or foundational software, technology, or processes, as well as contribute to creating and maintaining IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE   The Full Stack Software Engineer (Java) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Gather and document information about the needs of the customer and create preliminary solution frameworks. Under the guidance of...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor within the Capital Markets CFO – Financial Engineering team, this role serves as a trusted advisor to teams responsible for applying mathematical models, advanced analytical tools, and financial industry expertise to complex business and financial data. The Advisor partners closely with model developers, analysts, and stakeholders to interpret model outputs, evaluate performance, and translate technical insights into actionable business conclusions. While the role may involve developing models or prototypes, the primary focus is on analysis, interpretation, guidance, and strategic decision support. THE IMPACT YOU...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The SVP of Multifamily (MF) Business Management will join our team at a favorable time in the continued evolution of Fannie Mae’s business. S/he will be responsible for driving new initiatives impacting the operational efficiency of Fannie Mae’s Multifamily business. This individual will bring leading perspectives on driving strategic priorities and will be a skilled change facilitator focused on effectively implementing new solutions, driving adoption, and managing stakeholders.   The role is responsible for Multifamily business service strategy and operations.  These efforts will enable cross-functional synergies and will coordinate...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will leverage your deep knowledge of the mortgage industry and TSP landscape to lead strategic initiatives and identify opportunities that strengthen Fannie Mae’s engagement with key technology and service providers across the Single-Family mortgage ecosystem. You will work closely with TSPs and internal product and business partners to align on priorities, share market insights, and support initiatives that advance Fannie Mae’s strategic objectives.   THE IMPACT YOU WILL MAKE The SF Market Engagement - Customer and Partner Management - Lead Associate role will offer you the flexibility to make each...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE    The Senior Full Stack Java Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Independently determine the needs of the customer and create solution frameworks. Design and develop moderately complex software solutions to meet...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a Lead Associate on the Enterprise Operational Risk team, you will provide expert risk guidance and help assess and identify potential risks that could affect Fannie Mae's reputation, safety, security, operational resilience, or financial success. You will partner with stakeholders across the enterprise to understand business objectives, evaluate risk exposure, and support informed business decisions. The Impact You Will Make Lead and guide risk assessments to identify operational risks and their potential implications for the enterprise. Partner with stakeholders across the organization to understand business objectives,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE In this compelling Lead Associate position, you will drive Product Enablement across Fannie Mae's Collateral, Title, and Condo portfolio by connecting product strategy to the lender, technology-provider, and partner workflows through which these capabilities are implemented and used. In this role, you will translate market evidence into actions that increase adoption, utilization, operational effectiveness, and business value. Position Summary The Lead Associate, Property Product Enablement serves as a critical market-facing connection between Fannie Mae's Collateral, Title, and Condo product teams and the...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will plan and direct the work of a unit or several units with teams who design, produce, test, and/or implement software, technology, and/or processes, as well as create and maintain IT architecture, large-scale data stores, and cloud-based systems. In this role, you will coordinate business unit operational activities through the efforts of supportive team members. Position Summary   The Senior Director, Marketing Technology & Engineering provides strategic and technical leadership for the organization’s marketing technology ecosystem, digital platforms, analytics, and marketing data...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Fannie Mae is seeking a strategic marketing and business leader to serve as Director, Single-Family Marketing. Reporting to the Head of Segment Marketing, this role will lead the Single-Family marketing relationship and team, translating business priorities into integrated strategies that strengthen customer engagement, accelerate product and platform adoption, advance enterprise priorities, and deliver measurable outcomes. The Director will partner with the EVP and Head of Single-Family, the Single-Family Leadership Team, product, sales, and servicing leaders, and cross-functional marketing teams spanning demand generation, content,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design and develop moderately complex solutions for information technology (IT) infrastructure environments, including coding, testing, and certifying technology platforms, software, and applications under limited supervision. THE IMPACT YOU WILL MAKE   The Senior Windows Server Engineer – Cloud Infrastructure (AWS) role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Develop moderately complex solutions for application design and IT infrastructure components. Understand the...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Impact You Will Make As a Lead Associate on the Collateral Strategy & Innovation team , you will help shape the future of Fannie Mae's collateral and valuation capabilities through data, analytics, technology, and artificial intelligence. This role is ideal for someone who combines strong analytical thinking with hands-on technical capability and can translate between business needs, data, and technology. You will contribute to strategic initiatives spanning appraisal and valuation modernization, collateral data and platforms, workflow and process improvement, and the responsible application of AI and automation. As a valued...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Job Description In this first-line risk role, you will serve as a senior technical risk authority for Enterprise Architecture, Artificial Intelligence (AI), Cloud and Engineering, providing independent, evidence-based risk challenge on the enterprise's most consequential technology decisions. You will partner with senior leaders and practitioners across Cybersecurity, Technology, Architecture, Engineering, Data, AI and Risk to identify and evaluate material cyber and technology risks before they are designed into the environment. You will translate complex technical conditions, emerging threats and incomplete evidence into...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague in our Enterprise Workplace team, you will shape standout culinary and hospitality experiences that bring people together. Bring your entrepreneurial vision to elevate culinary service for employees, customers, and executives.   THE IMPACT YOU WILL MAKE The Hospitality and Culinary Product Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:   Own the strategy, roadmap, priorities, service models, and standards for Culinary, Hospitality, Workplace Engagement, and Events across locations and customer...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE This Senior Salesforce Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead the design, development, and deployment of custom Salesforce solutions using Apex, Lightning Web Components (LWC), Visualforce, Agentforce and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling new senior leadership role, you will bring to life our new enterprise demand-generation capability by operationalizing personalization and automation at scale. This is a transformation and builder role. The Director will evolve the existing channel management organization overseeing our website, email and martech stack while establishing new demand-generation capabilities, skills, processes, governance, and ways of working.     THE IMPACT YOU WILL MAKE The Digital Marketing Director - Marketing Automation and Channel Operations role will offer you the flexibility to make each day your own while working alongside people...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will build and lead a new enterprise demand-generation capability within the Segment Marketing function. Reporting to the Head of Segment Marketing, the director will partner closely with the other members of Segment Marketing leadership team to advance the function’s priorities. This role will work across Multifamily Marketing, Single-Family Marketing, Sales, business teams, and marketing partners to generate measurable demand, increase adoption of priority products and capabilities, and create qualified business opportunities. This is a builder role. The director will establish the strategy,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE The Senior Associate - Palantir Forward Deployed Engineer (FDE) , partners with business stakeholders, engineers, and data teams to design, develop, and deploy solutions using the Palantir Foundry platform. This role combines software engineering, data engineering, analytics, and customer engagement skills to solve complex business challenges and deliver operational outcomes. Partner directly with business users to understand operational challenges and translate them into technical solutions. Design, build, and maintain Palantir Foundry pipelines, workflows, applications, and data models. Integrate...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Vice President, Cloud Infrastructure provides strategic leadership and operational excellence across enterprise infrastructure capabilities, spanning cloud and physical/on premises infrastructure.  The VP will drive a multi-year roadmap to improve reliability, resiliency, security, and cost efficiency—while enabling teams across the enterprise to build and run critical applications and services.  This role partners closely with Technology, Cybersecurity, and Business leaders to deliver modern infrastructure services, manage vendor relationships, and ensure tested resiliency plans and effective response to outages and issues. Key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Senior Director, Cybersecurity Risk Oversight Lead is responsible for advancing the Chief Risk and Compliance Division's (CRCD) independent cybersecurity risk oversight strategy. This role serves as a senior second line of defense (2LOD) leader responsible for overseeing cybersecurity risk governance, risk identification and assessment, risk appetite, issue management, emerging risk monitoring, regulatory engagement, and executive reporting. Serving as a strategic partner to enterprise leadership, technology teams, and control functions, this role provides independent oversight and credible challenge to ensure cybersecurity risks are...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly analytical and business-oriented Senior Associate, Strategic Program Management.   As a valued colleague on our team, you will support the planning, execution, and delivery of enterprise strategic initiatives. This role partners closely with leaders across Finance, Marketing, Product, Operations, and other business functions to translate strategic priorities into actionable plans, monitor program performance, and provide data-driven insights that enable informed decision-making. The ideal candidate combines structured problem-solving, strong analytical skills, and program management capabilities with the ability...