12 customer experience coor jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Impact You Will Make The Advisor – Validations & Loan Acquisition Products role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities: Lead product enablement for Desktop Underwriter® validation service (DVS) and related borrower and loan acquisition capabilities, including Income Calculator, to increase validation success, adoption, utilization, and eligible loan acquisition. Develop deep expertise in lender and technology service provider (TSP) origination workflows, identifying where product, technology, policy, integration,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor within the Capital Markets CFO – Financial Engineering team, this role serves as a trusted advisor to teams responsible for applying mathematical models, advanced analytical tools, and financial industry expertise to complex business and financial data. The Advisor partners closely with model developers, analysts, and stakeholders to interpret model outputs, evaluate performance, and translate technical insights into actionable business conclusions. While the role may involve developing models or prototypes, the primary focus is on analysis, interpretation, guidance, and strategic decision support. THE IMPACT YOU...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The SVP of Multifamily (MF) Business Management will join our team at a favorable time in the continued evolution of Fannie Mae’s business. S/he will be responsible for driving new initiatives impacting the operational efficiency of Fannie Mae’s Multifamily business. This individual will bring leading perspectives on driving strategic priorities and will be a skilled change facilitator focused on effectively implementing new solutions, driving adoption, and managing stakeholders.   The role is responsible for Multifamily business service strategy and operations.  These efforts will enable cross-functional synergies and will coordinate...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE In this compelling Lead Associate position, you will drive Product Enablement across Fannie Mae's Collateral, Title, and Condo portfolio by connecting product strategy to the lender, technology-provider, and partner workflows through which these capabilities are implemented and used. In this role, you will translate market evidence into actions that increase adoption, utilization, operational effectiveness, and business value. Position Summary The Lead Associate, Property Product Enablement serves as a critical market-facing connection between Fannie Mae's Collateral, Title, and Condo product teams and the...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Fannie Mae is seeking a strategic marketing and business leader to serve as Director, Single-Family Marketing. Reporting to the Head of Segment Marketing, this role will lead the Single-Family marketing relationship and team, translating business priorities into integrated strategies that strengthen customer engagement, accelerate product and platform adoption, advance enterprise priorities, and deliver measurable outcomes. The Director will partner with the EVP and Head of Single-Family, the Single-Family Leadership Team, product, sales, and servicing leaders, and cross-functional marketing teams spanning demand generation, content,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will build and lead a new enterprise demand-generation capability within the Segment Marketing function. Reporting to the Head of Segment Marketing, the director will partner closely with the other members of Segment Marketing leadership team to advance the function’s priorities. This role will work across Multifamily Marketing, Single-Family Marketing, Sales, business teams, and marketing partners to generate measurable demand, increase adoption of priority products and capabilities, and create qualified business opportunities. This is a builder role. The director will establish the strategy,...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly analytical and business-oriented Senior Associate, Strategic Program Management.   As a valued colleague on our team, you will support the planning, execution, and delivery of enterprise strategic initiatives. This role partners closely with leaders across Finance, Marketing, Product, Operations, and other business functions to translate strategic priorities into actionable plans, monitor program performance, and provide data-driven insights that enable informed decision-making. The ideal candidate combines structured problem-solving, strong analytical skills, and program management capabilities with the ability...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Vice President, Cyber Defense is a senior cybersecurity executive responsible for helping define and execute Fannie Mae's enterprise cybersecurity strategy. This leader will oversee a broad portfolio of cybersecurity capabilities and programs designed to protect the organization's information assets, technology platforms, business operations, customers, and reputation. The VP will set the strategic direction for the Threat Detection and Response, Cyber Incident Management, and cyber protection organizations. Strengthen our comprehensive cyber threat detection capabilities through a combination of internal and external resources....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE   The Vice President, Cybersecurity is a senior cybersecurity executive responsible for helping define and execute Fannie Mae's enterprise cybersecurity strategy. This leader will oversee a broad portfolio of cybersecurity capabilities and programs designed to protect the organization's information assets, technology platforms, business operations, customers, and reputation. The VP will provide strategic leadership across cybersecurity domains, which may include security architecture, engineering, operations, cyber risk management, governance, data protection, cloud security, vulnerability management, and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly analytical and strategic Lead Associate, Strategy & Insights to join Fannie Mae's Policy, Product & Guide organization within Single-Family. As a valued colleague on our team, you will lead strategic analysis that helps shape product, policy, digital strategies and priorities. You will work across the organization to turn complex and often ambiguous business questions into structured analyses, actionable insights, and decision-quality recommendations. The ideal candidate combines structured problem solving, strong quantitative and qualitative analysis, business judgment, and executive communication. You...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our Marketing Data Strategy team, you will turn complex datasets into actionable insights that inform marketing decisions. You will create data-driven dashboards and reports that help Marketing leadership measure and optimize campaigns against defined KPIs and business outcomes. You will build reports from scratch using visualization tools such as Tableau and Power BI and serve as a subject matter expert (SME) for multiple Marketing-owned datasets. THE IMPACT YOU WILL MAKE The Marketing Data Strategist role will offer you the flexibility to make each day your own, while working alongside people who care so that...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will lead the development, delivery, and ongoing evolution of innovative products that support Fannie Mae’s Single-Family business. You will provide product leadership and expert guidance throughout the product lifecycle—from identifying customer and business needs through implementation, adoption, measurement, and continuous improvement. THE IMPACT YOU WILL MAKE The Single-Family Market Engagement Product Management — Lead Associate will play a key role in advancing artificial intelligence capabilities for the Single-Family Market Engagement team and other technology products supporting Fannie...