14 customer experience coordinator jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will work in a contact center and serve as a subject matter expert, responding to customer Selling Guide inquiries. Your role is to provide timely guidance and risk mitigation assistance, enabling customers to better understand Fannie Mae’s guidelines as they originate mortgages. Additional responsibilities include contributing to selling policy, monitoring organizational risk, coordinating selling policy risk mitigation activities, and providing guidance and support to other groups. THE IMPACT YOU WILL MAKE The Selling Guide Support Senior Associate role will offer you the flexibility to make each...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description At Fannie Mae, futures are made. The inspiring work we do helps make homeownership and affordable rental housing possible for millions. Every day brings opportunities to make a meaningful impact on the housing finance system while working within an inclusive, flexible, and collaborative environment. Here, you can grow your career while helping expand access to fair and affordable housing. Since relaunching its Low-Income Housing Tax Credit (LIHTC) equity platform in 2018, Fannie Mae has invested over $5 billion across proprietary and multi-investor funds. As a Director on the LIHTC Proprietary Investments team, you will play a key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will provide expert advice to the team and participate in designing, developing, testing, and/or maintaining hardware, technology, and/or processes. THE IMPACT YOU WILL MAKE The (Advisor) Splunk Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Determine the needs of customer groups across multiple projects, programs, or products while identifying and resolving conflicting and/or complementary needs. Design and develop technical solutions, which include leading matrixed...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this compelling leadership position, you will be accountable for assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as communicate and collaborate with key stakeholders across the enterprise and understand business objectives. THE IMPACT YOU WILL MAKE The Treasury and Capital Markets – Risk Management – Senior Director role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead 1st line operational risk management strategy for Fannie Mae’s...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will design, build, and support scalable analytics and machine learning solutions that strengthen risk identification, audit coverage, and continuous monitoring capabilities. This role blends hands‑on analytics development with structured risk management to ensure solutions are sustainable, explainable, and aligned with approved enterprise architecture and data governance standards. You will lead the development of repeatable data pipelines, prepare and analyze complex datasets, deploy advanced analytics, and partner with audit, data, and technology teams to manage risks associated with expanding...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, the Advisor, Multifamily Field Marketing leads the strategic planning and end-to-end program management of Multifamily’s in-person industry and proprietary events portfolio and is integral in ensuring effective partner engagement with Multifamily’s customers. This role partners closely with Multifamily executive leadership, DUS lenders, and cross-functional teams to deliver high-impact events that support business objectives, strengthen customer relationships, and enhance Fannie Mae’s market presence. The Advisor serves as a senior program lead responsible for managing complex initiatives, guiding...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued leader on our team, you will manage team responsible for collecting, analyzing, and/or interpreting financial or operational information which could include trend analysis and identification of gaps and opportunities. In this role, you will manage the reporting on the valuation of assets by assessing current condition and recommend debt structures by analyzing refinancing options. THE IMPACT YOU WILL MAKE The CIO CFO - Financial Planning and Analysis - Manager role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Act...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a   leader   within the   Analytics & Modeling   team   in the   Second Line of Defense (Enterprise Risk Management) , you will lead the strategy and oversight of Fannie Mae’s   fraud risk analytics and fraud   related technology .  You   will provide authoritative independent challenge, advanced analytical insight, and credible oversight of the First Line’s fraud detection, prevention, and monitoring capabilities. You will shape the enterprise fraud analytics agenda, strengthen fraud data governance, and ensure our tools and methods align with risk appetite and supervisory expectations.   The Impact...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will act as an advisor across multiple squads/teams developing architecture and mentoring the team on implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems. Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups. Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs. Use a process-driven approach to leading design solutions. Implement new...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice and guidance to the team responsible for applying mathematical models, advanced tools or techniques (such as Python, R, and C++), and financial industry knowledge to business or financial data, including model results. Your efforts will enable the team to analyze or report on business performance, solve business questions, or inform business decisions. Work may include developing models or prototypes to achieve these goals, but is not the core focus in the role. THE IMPACT YOU WILL MAKE The SF CFO- Financial Engineering Lead Associate role will offer you the flexibility to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE The Senior Appian, RPA Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Conduct design walkthroughs and demos to ensure business alignment and user adoption. Develop reports and dashboards using Appian’s Reporting functionality....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will contribute to providing and ensuring organizational compliance with security operations programs and procedures. In this role, you will contribute to working with outside vendors to ensure the security of Fannie Mae's facilities. THE IMPACT YOU WILL MAKE The Enterprise Security Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Draft security policies and guidelines for the organization. Follow procedures for the enforcement of security policies. Work with...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will design and develop unprecedented solutions for   Cloud   E ngineering ,   solving complex or unusual business problems across several projects, programs, or products. This work includes   architecture, design,   coding, testing, and certifying technology platforms, software, and applications.   THE IMPACT YOU WILL MAKE   The ideal candidate brings extensive experience in team building, collaboration, and facilitation of Cloud engineering in a large, multinational Fortune 500 enterprise. This individual will possess extensive experience in secure, scalable cloud...