6 customer experience supervisor jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice to and guide the team in building, developing, or designing functionality for a product, as well as guide and ensure the ongoing implementation, enhancement, or maintenance of existing products. The Lead Python & AWS Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead end to end design, development, testing, and operations for ServiceNow and AWS solutions, including custom applications, OOTB modules, and integrations across the platform and AWS....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our Single-Family Internal Audit team, you will provide expert advice on, and guide the team in, assessing the design adequacy and operating effectiveness of controls within the Single-Family business. Your work will help strengthen and improve the risk and control environment of the business. Specifically, this role will provide leadership over a portfolio of Single-Family audits, including key operational processes, such as servicing, cash management, acquisitions, and credit operations. THE IMPACT YOU WILL MAKE The Single Family – Internal Audit – Lead Associate role will offer you the flexibility to make each...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Additionally, you will be responsible for planning, directing, or coordinating operational activities for the team with the help of executives and staff managers. THE IMPACT YOU WILL MAKE The Multifamily Customer Engagement Lead Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Develop customer relationships across...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description In this dynamic leadership position on our Enterprise Modeling team, you will lead the team responsible for developing and advancing proprietary prepayment and cash flow modeling covering all mortgage assets and instruments on Fannie Mae’s retained portfolio. Those modeling assets are the analytics foundation supporting business transactions in the company’s treasury & capital markets, financial and regulatory reporting, forecasting and capital planning, and market & liquidity risk management.   Your team will be responsible for monitoring and assuring the continued performance of those modeling assets that are fit to business use, for...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, the Advisor, Multifamily Field Marketing leads the strategic planning and end-to-end program management of Multifamily’s in-person industry and proprietary events portfolio and is integral in ensuring effective partner engagement with Multifamily’s customers. This role partners closely with Multifamily executive leadership, DUS lenders, and cross-functional teams to deliver high-impact events that support business objectives, strengthen customer relationships, and enhance Fannie Mae’s market presence. The Advisor serves as a senior program lead responsible for managing complex initiatives, guiding...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a   leader   within the   Analytics & Modeling   team   in the   Second Line of Defense (Enterprise Risk Management) , you will lead the strategy and oversight of Fannie Mae’s   fraud risk analytics and fraud   related technology .  You   will provide authoritative independent challenge, advanced analytical insight, and credible oversight of the First Line’s fraud detection, prevention, and monitoring capabilities. You will shape the enterprise fraud analytics agenda, strengthen fraud data governance, and ensure our tools and methods align with risk appetite and supervisory expectations.   The Impact...