3 customer service agent jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a visionary and execution-focused leader to serve as the Advisor of AI Risk Governance (First Line Risk), responsible for establishing and leading a best-in-class governance framework for Artificial Intelligence across the enterprise. This first line advisor role embeds responsible AI governance across the full AI lifecycle, balancing innovation with regulatory and risk expectations. You will operate at the forefront of innovation, ensuring that AI capabilities are delivered safely, ethically, and in alignment with regulatory expectations, while enabling speed, scalability, and business value Position is based out of...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice to and guide the team in building, developing, or designing functionality for a product, as well as guide and ensure the ongoing implementation, enhancement, or maintenance of existing products. The Lead Python & AWS Developer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Lead end to end design, development, testing, and operations for ServiceNow and AWS solutions, including custom applications, OOTB modules, and integrations across the platform and AWS....