18 senior customer success manager jobs found

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description THE IMPACT YOU WILL MAKE    The Director, Customer Engagement Center role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities:  Own the end-to-end Customer Engagement Center operating model, including organizational design, leadership structure, and performance management. Lead and develop senior leaders and managers; build a strong leadership bench capable of operating at scale. Drive an AI-first contact center strategy that increases automation and resolution while preserving high-quality human support for complex interactions....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will play a pivotal role in promoting and selling Fannie Mae mortgage-related products and services. In this role, you will execute targeted outbound call campaigns to existing Fannie Mae clients to promote, position, and drive adoption of our mortgage-related products, technology solutions, and services. THE IMPACT YOU WILL MAKE The Mortgage Outbound Call Center Sales Associate role will offer you the flexibility to make each day your own while working alongside people who care so that you can deliver on the following responsibilities: Execute targeted outbound call campaigns to promote and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague within the Single Family Technology team, you will collaborate with the team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems. THE IMPACT YOU WILL MAKE The SF Technology - Software Engineering - Senior Associate role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently determine the needs of the customer and create solution frameworks....

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description The Vice President, Multifamily (MF) Customer Engagement will lead a team responsible for managing lender and borrower relationships within the conventional multifamily business. In this compelling leadership position, this leader sets team objectives, connects performance to the broader business strategy, and leads coaching and development efforts. This role is accountable for customer network development, customer support activities, and advancing strategic engagement opportunities. You would work closely with DUS Lender Leadership and Multifamily Leadership to drive alignment and results while reporting directly to the SVP & MF Chief...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will collaborate with team in designing, producing, testing, or implementing moderately complex software, technology, or processes, as well as create and maintain IT architecture, large scale data stores, and cloud-based systems.   THE IMPACT YOU WILL MAKE The Full Stack Software Engineer role will offer you the flexibility to make each day your own, while working alongside people who care so that you can deliver on the following responsibilities: Independently determine the needs of the customer and create solution frameworks. Design and develop moderately complex software solutions to...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will work closely with business partners and senior team members to gather reporting requirements and understand business needs. You will develop and support Workday reports and datasets using Workday reporting tools, analyze and validate data for accuracy, and collaborate with the team to design and deliver reporting solutions that support operational and financial decision‑making. THE IMPACT YOU WILL MAKE   The   Accounting Systems – Business Intelligence – Associate   role will offer you the flexibility to make each day your own, while working alongside people who care, so that you...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued member of Fannie Mae’s Treasury and Capital Markets (TCM) division, the Product Management - Senior Associate will be responsible for supporting the Hedging and Securitization functions of the Whole Loan Desk, primarily through designing, developing and testing the functionality for new products, as well as ongoing implementation, enhancement, or maintenance of existing products. You will work closely with Whole Loan Traders, internal stakeholders, and engage with cross-functional teams to align strategic initiatives, deadlines, and deliverables. You will gain broad exposure to large and impactful lines of business across TCM, and...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a visionary and execution-focused leader to serve as the Advisor of AI Risk Governance (First Line Risk), responsible for establishing and leading a best-in-class governance framework for Artificial Intelligence across the enterprise. This first line advisor role embeds responsible AI governance across the full AI lifecycle, balancing innovation with regulatory and risk expectations. You will operate at the forefront of innovation, ensuring that AI capabilities are delivered safely, ethically, and in alignment with regulatory expectations, while enabling speed, scalability, and business value Position is based out of...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will provide expert advice on, and guide team in, assessing and identifying potential risks that may threaten our reputation, safety, security, and/or financial success, as well as participate with key stakeholders across the enterprise and guide team in understanding business objectives leveraging conclusive appraisal analysis. Key Responsibilities The Multifamily Appraisal Advisor role will support oversight activities of the Multifamily business. This role will leverage your expertise in a collaborative working environment alongside people who care so that you can deliver on the following...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our Low-Income Housing Tax Credit (LIHTC) team, you will provide expert advice on overseeing customer network development and customer support activities, as well as supporting customer engagement opportunities. Since restarting its LIHTC platform in 2018, Fannie Mae has been a significant investor in proprietary and multi-investor funds. As a valued contributor on our dynamic team, you will help the LIHTC team originate new proprietary and multi-investor fund LIHTC investments through our syndicator partners.  Additionally, you will be responsible for assigned operational activities for the team with the help of...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will work in a contact center and serve as a subject matter expert, responding to customer Selling Guide inquiries. Your role is to provide timely guidance and risk mitigation assistance, enabling customers to better understand Fannie Mae’s guidelines as they originate mortgages. Additional responsibilities include contributing to selling policy, monitoring organizational risk, coordinating selling policy risk mitigation activities, and providing guidance and support to other groups. THE IMPACT YOU WILL MAKE The Selling Guide Support Senior Associate role will offer you the flexibility to make each...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description At Fannie Mae, futures are made. The inspiring work we do helps make homeownership and affordable rental housing possible for millions. Every day brings opportunities to make a meaningful impact on the housing finance system while working within an inclusive, flexible, and collaborative environment. Here, you can grow your career while helping expand access to fair and affordable housing. Since relaunching its Low-Income Housing Tax Credit (LIHTC) equity platform in 2018, Fannie Mae has invested over $5 billion across proprietary and multi-investor funds. As a Director on the LIHTC Proprietary Investments team, you will play a key...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued leader on our team, you will play a role in bringing structure, velocity and accountability to how marketing work gets prioritized, executed and measured.   You will implement marketing operations strategy aligned to enterprise growth objectives with a focus on project prioritization, process governance and cross-functional alignment. You may engage with our partners to understand business needs and priorities and manage the team responsible for delivering those outcomes. You will recommend and manage efforts related to the implementation of process improvements to increase value to our partners, as well as identify and resolve...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on the Enterprise Marketing team, you will help lead our newly established Enterprise Brand Strategy function and Talent Acquisition marketing. This role will be pivotal in defining intent behind our Enterprise brand efforts to drive our business growth and market leadership. It also entails partnering closely with our Talent Acquisition team in shaping our employer brand, and the development and execution of marketing initiatives to support Fannie Mae’s recruitment efforts. If you have a background in brand, thrive in using data to develop strategies from scratch while also being able to successfully execute on a...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued colleague on our team, you will act as an advisor across multiple squads/teams developing architecture and mentoring the team on implementing software, technology, or processes, as well as lead processes for creating and maintaining IT architecture, large scale data stores, and cloud-based systems. Independently determine the needs of the customer while identifying and resolving conflicting or complementary needs across customer groups. Applying advanced skill, knowledge and experience, design and develop software solutions to meet customer needs. Use a process-driven approach to leading design solutions. Implement new...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description Fannie Mae seeks Data Engineer – Reston, VA Identify customer needs and intended use of requested data in the development of database requirements and support the planning and engineering of enterprise databases. Support the integration of data into readily available formats while maintaining existing structures and govern their use according to business requirements. Analyze new data sources and monitor the performance, scalability, and security of data. Create an initial analysis and deliver the user interface (UI) to the customer to enable further analysis. Discover and analyze patterns in large datasets using Oracle Data Mining or...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description As a valued contributor to our team, you will design and develop unprecedented solutions for   Cloud   E ngineering ,   solving complex or unusual business problems across several projects, programs, or products. This work includes   architecture, design,   coding, testing, and certifying technology platforms, software, and applications.   THE IMPACT YOU WILL MAKE   The ideal candidate brings extensive experience in team building, collaboration, and facilitation of Cloud engineering in a large, multinational Fortune 500 enterprise. This individual will possess extensive experience in secure, scalable cloud...

Playing an essential role in the U.S. economy, Fannie Mae is foundational to housing finance. Here, your expertise can help fuel purpose-driven innovation that expands access to homeownership and affordable rental housing across the country. Join Fannie Mae to grow your career and help people find a place to call home. Job Description We are seeking a highly experienced Lead Associate Salesforce Engineer who can provide technical leadership, guide engineering standards, and drive the evolution of our enterprise Salesforce ecosystem. This role requires an engineer who can balance hands-on development with leadership responsibilities, including mentoring, architectural decision making, and shaping best practices across the organization. The ideal candidate will influence technical direction, improve team performance, and deliver high-quality, scalable Salesforce solutions that support strategic business goals.   THE IMPACT YOU WILL MAKE The Salesforce Lead...