57 customer experience coor jobs found

The Area Maintenance Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Area Maintenance Supervisor fosters a welcoming, supportive, and inclusive environment. This position supervises a team of skilled mechanics and building operators providing mechanical, electrical, HVAC, maintenance services to a designated area of the Harvard campus on a fee-for-service basis. Communicate with facilities managers/superintendents or other representatives (who manage the buildings) to determine requirements and develop response and maintenance operations strategies consistent with their requests. Manage all operations in accordance with customer expectations and departmental objectives to ensure a self-sustaining future. Provide field level leadership within Facilities Maintenance Operations (FMO) while primarily assigned to lead and manage MEP project work to create and sustain high...

HUIT (Harvard University Information Technology) Finance is seeking a skilled Financial Reporting Analyst to develop, maintain, and enhance financial reporting and analytics to support the Finance teams and help monitor the financial performance of HUIT. This role will focus on creating multiple and regular financial reports, improving existing dashboards and tools, and advancing HUIT’s data‑driven strategy through robust analysis and reporting solutions. This role is independently responsible for all systems as it relates to all downstream reporting solutions. The ideal candidate is highly analytical, systems‑savvy, and comfortable working across multiple stakeholders in a fast‑paced environment, with proficiency in AI‑enabled tools and techniques to automate, streamline, and enhance financial reporting and analysis. Job-Specific Responsibilities: Financial Reporting & Analysis Supports the preparation, the consolidations and the distribution of weekly, biweekly and...

Harvard's Financial Administration Department (FAD) is responsible for the stewardship of the University’s finances, including related business processes and technology in support of the teaching and research mission of the University. The Office for Sponsored Programs (OSP) manages a diverse portfolio of federal, foundation, international, and industry sponsors; we provide lifecycle sponsored programs support and partner with schools, departments, and centers across the University to facilitate proposal submission, award acceptance and administration, and all sponsored financial reporting and invoicing throughout the life of the award.  The Compliance Specialist supports audit, compliance, and financial oversight activities within OSP, with a primary focus on sponsored research administration. Reporting to the Director, Cost Analysis and Compliance, this position is responsible for coordinating and supporting sponsored audits and third-party reviews, including the Annual Single...

The Financial Analyst - Floating (FFA) manages a small portfolio of departments and provides post-award support to those clients.  This position is responsible for the oversight of financial deliverables and related compliance for assigned sponsored awards, including monitoring, reporting, invoicing, accounts receivables collections, reconciliation, and closeout. The FFA works in collaboration with clients (departments, centers, schools) and RF teammates to manage and submit deliverables and reconcile sponsored accounts. The FFA may also be assigned project-based duties, such as assisting with business process documentation, training initiatives, organizing documentation, ad hoc reporting and data analysis, billing or cash management support, and other special projects to support RF and clients. Approximately 80% effort is anticipated for portfolio team support and 20% for an assigned portfolio  The position requires performance of complex analyses and review of award expenditures...

The Senior Associate Director is a full-time exempt employee who works to ensure optimal stewardship for our generous donors in collaboration with colleagues across the University, including senior leaders and fundraisers; FAS and Central Finance Offices, Centers, and Departments; AA&D’s Office of Gift Administration (OGA) and Operations (Ops) teams; and Stewardship and Donor Engagement colleagues. The position builds and maintains a deep understanding of the work of these departments and combines this perspective with an in-depth understanding of the business of stewardship teams to collaboratively improve processes and systems, developing innovative solutions to stewardship operations, systems, and fund finance issues that are integrated and aligned with the systems, structure, and needs of the larger organization. The Senior Associate Director oversees production of financial reports and expenditure analyses, fund information processes, and the maintenance of stewardship...

NOTE : This is a vacation relief position, required to cover vacations and other absences A specifically trained mechanic, skilled in the trade of operating and servicing chilled water generation/distribution systems and related equipment/components.   Responsible for maintaining an intimate knowledge of such systems and identifying and resolving problems associated with each system consistent with recognized trade practices, industry standards, codes/jurisdictional authorities, and University guidelines/practices.   Also required to perform, as directed, other skills of the trade and related duties associated with the operation and maintenance of steam equipment and distribution systems, water/drainage distribution systems, and other related systems.   Must maintain work area, tools and equipment in accordance with University standards/practices. Required to work independently and/or with others under the guidance of the Associate Manager and/or Working Foreman....

The International Philanthropy team sits within the University Development Office and is a team of four that seeks to raise significant and principal gifts from international donors in support of presidential, school, and cross-school priorities. They also build and maintain a globally diverse constituency engaged at the highest level in service of the University’s success. This full-time non-exempt position in the University Development Office equally supports the work of two managers: Senior Director of International Philanthropy and Senior Director of International Philanthropy for Asia. This role serves as principal administrative contact and liaison for external and internal constituencies including donors, alumni, deans, faculty, and Harvard University colleagues. The Development Assistant has direct responsibility for the support of and coordination of calendars of both managers. The role will manage and support all background work for prospect portfolios and support donor...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect and volunteer management, including data gathering, input and maintenance, and drafting prospect/volunteer outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post‑meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner. Partners with gift officers...

Harvard Law School’s Faculty Support Services Department (FSS) is dedicated to providing approximately 200 faculty members and instructors with the high-quality assistance they need in order to successfully teach, conduct research, and advance scholarship. While each assistant works directly with members of the faculty—often acting as a liaison between students, other instructors, and various Law School and University administrative departments—our department comprises a collaborative and supportive team of assistants who are committed to collecting and sharing the most effective methods of administrative support.   Faculty Support Services seeks a Faculty Assistant who can fulfill a dual role as an independent problem-solver and enthusiastic team member.   As a Faculty Assistant you will:   Support faculty teaching by scheduling courses, and posting course materials, announcements, and student assignments/office hours via Canvas, the course management platform. Arrange...

The Harvard Art Museums, housing one of the largest and most prestigious collections of art in the country, is looking for someone who is successful in development and donor relations to take the next career step and join its creative, energetic and goal-oriented Institutional Advancement (IA) team. Reporting to the Director of Individual Giving, the Major Gifts Officer (MGO) will carry a portfolio of prospects capable of making leadership and major gift level gifts to the Harvard Art Museums. The MGO will conduct personal visits and other meaningful interactions to identify, qualify, cultivate, solicit, and close annual and special gifts at the five, six, and seven-figure level as well as to provide stewardship to their donors. The MGO is responsible for ensuring maximum results by recommending the strategies needed to successfully solicit their portfolio for annual and special gift support. The MGO will create and successfully execute strategies to expand the major gifts...

Job Summary: Are you a higher ed professional looking to utilize and contribute your program management skills to a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program? If so, consider the coordinator role, where you will be a member of the MBA Registrar Services team with a specific focus on the Curricular programs. Job-Specific Responsibilities: Academic Infrastructure  Oversee ongoing updates to the Student Information System database (SIS) to ensure accuracy in date, start time, end time and location details as well as faculty/staff access, student enrollment records and grade reporting. Assist with creation of all courses in SIS; manage lesson and enrollment loads. Liaise with Operations on classroom spaces for Elective Curriculum...

Job Summary: Reporting to the Controller, the Payroll Services Coordinator is responsible for the management of the Harvard Library (HL) biweekly and weekly payroll. Working with the Controller and HL Human Resources, the incumbent serves as a payroll expert at HL.They will also communicate procedure and policy to all HL managers and staff and ensure that payroll documentation and processes comply with University Internal Controls under the Hire-to-Pay Controls matrix issued by the University Controller’s office.  Job-Specific Responsibilities: Acts as primary payroll customer service contact to HL. Serves as payroll expert for library and others on library payroll team. Serves as backup to other payroll team members, including FAS Libraries payroll. Acts as an interface with University Financial Services team (policy, practice, best practices).  Communicates payroll deadlines and deliverables, including special timelines leading up to holidays, etc. Process...

Research Staff Services (RSS) provides comprehensive administrative and operational support for the recruitment, onboarding, development, and management of over 600 research and teaching staff, while supporting more than 200 faculty members, 10+ multi-faculty research initiatives, and the D³ Institute at Harvard. Research staff include Research Associates, Predoctoral Fellows, Postdoctoral Fellows, Research Managers, and all Teaching Fellows supporting HBS faculty. Reporting to the Associate Director, the Assistant Director, RSS is one of two roles on a three-person team. Each Assistant Director manages a defined portfolio of faculty relationships and provides administrative oversight of research staff, collaborating closely to ensure consistent service delivery, shared standards, and alignment across RSS operations. This role exercises a high degree of independent judgment and operational leadership in supporting faculty research needs and enhancing the effectiveness of the...

To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance Operations (FMO) group in Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work.  The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.  Ensures all Custodial Services operations adheres to customer-determined standards.  Develops...

Job Summary: The Learning Designer is a member of the Learning Experience and Design (LXD) team, a fast-paced, learner-centered design and development team within Professional Education (PPE) at the Harvard Graduate School of Education (HGSE). Professional Education serves more than fifteen thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. Reporting to the Director of Learning Experience and Design, the Learning Designer will serve as the primary learning designer on a variety of programs with an immediate focus on online programs, both asynchronous and synchronous. This role will also work on in-person and hybrid programs as needed. The successful candidate will also build out most content and may occasionally collaborate with external learning design consultants. Job-Specific Responsibilities: Learning Design Engage with key stakeholders to support design and...

The Graduate Student Affairs Coordinator is a member of a team that supports Graduate Program students and visiting researchers in their academic, student life, and co-curricular pursuits and provides assistance to other members of the Graduate Program and International Legal Studies department as needed.  As a Graduate Student Affairs Coordinator, you will:   Maintain student records and administer degree voting process  Monitor and report on progress of Doctor of Juridical Science (S.J.D.) candidates toward degree requirements  Communicate with students, faculty, and other administrators about student status  Plan, execute, and advertise weekly colloquia, meetings, examinations, and other student events  Share responsibility for planning and executing orientation programming and other complex events for LL.M., S.J.D., and exchange students and visitors  Maintain department and S.J.D. student web pages and informational materials and course pages for fellowship roles,...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services. The Operations and Maintenance Analyst is a key member of Harvard’s Engineering & Utilities group, which owns and operates the University’s central utility systems, including: Steam production and distribution...

Responsible for the daily coordination of services performed by a team of skilled Fire mechanics and Electricians, providing fire safety services in facilities located within a generally defined area of the Harvard campus. Installs, maintains, inspects and tests building life-safety equipment and systems, including fire alarm panels, detection and signal devices (smoke and heat detectors, lights and audible alarms), water and chemical-based suppression systems, portable fire extinguishers, fire escapes and hydrants. Job-Specific Responsibilities: Performs all required installation, maintenance and repair, inspection and testing of life safety equipment in accordance with applicable standards and requirements of the National Fire Protection Association (NFPA), and the Massachusetts State Building Life Safety Codes and/or established compliance requirements of the Authority Having Jurisdiction.  Interprets and updates mechanical plans, drawings and prints as necessary....

Installs, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.   Fabricates, installs, modifies and repairs high and low pressure piping systems.   Interprets mechanical plans and prints and updates as necessary.   Assists and advises customers on progress / status of work and provides responsive and effective customer support in all phases of building maintenance operations.   Performs all installation, maintenance, inspection and testing in accordance with applicable standards and requirements of the Massachusetts State Building Code and/or established compliance requirements of the Authority Having Jurisdiction.   Performs other core skills of the trades and related duties as required.   May be assigned to work independently or as part of a multi-trade team under the guidance and direction of the Area Supervisor and/or Working Foreperson.   Required to wear/use appropriate safety clothing/equipment at all times.  Required...

Job Summary: Reporting to the Senior Associate Director of Athletics, Business Development, Marketing, & Ticketing, this position is responsible for leading and developing a comprehensive marketing and fan experience strategy across 42 varsity teams. Additionally, this position will collaborate closely with internal departments, as well as external consultants, vendors and organizations to increase revenue, attendance, and brand awareness. Manages and develops a team consisting of a full-time employee, two 10-month interns, and game-day staff.    Job-Specific Responsibilities: Marketing and Fan Experience Strategy and Planning Leads the development and implementation of a comprehensive marketing strategy to promote 42 varsity teams to a wide and diverse audience to generate revenue, increase attendance and enhance awareness of Harvard Athletics. Manages marketing and fan engagement budget to support strategy and plans. Responsible for overall fan engagement and...

The position serves as Associate Registrar at Harvard Medical School (HMS) for student information systems (SIS) and technology, sharing responsibility for the functioning of the Registrar Office operations under the supervision of the Registrar. The Associate Registrar serves as a key member of the HMS Registrar's Office's leadership team, and works closely with division leaders across academic programs, student affairs, and IT to shape academic policy and procedures in an ever-evolving atmosphere.  The Associate Registrar is charged with leading technological initiatives for Graduate Medical Education, enhancing and maintaining technologies and business processes in full support of the student information system and all associated systems. The incumbent must understand functional aspects of the SIS, its impact on operations and functions and how enrollment data impact other constituents. In particular, the Associate Registrar works in close collaboration with HMS Information...

The Annual Fund team at Harvard Law School is a dynamic fundraising team dedicated to securing philanthropic support to advance the vision and priorities of the Dean of HLS.    The Annual Fund Staff Assistant is responsible for providing administrative support in planning, organizing, and coordinating a wide range of fundraising activities to meet the department's annual goals. Working as part of a larger team, this position works closely with and supports the Associate Director of Direct Marketing, along with two to three other Annual Fund Team members on their assigned programs and projects.   This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   As an Annual Fund Staff Assistant you will:   Support Annual Fund Direct Marketing efforts: track and update appeal and segmentation details, maintain accurate donor and email list data, and coordinate meetings....

The Assistant Property Manager (APM) reports to an Assistant Director of Operations and works as part of a Property Management Team with the Harvard Real Estate (HRE) Operations Group. The APM plays a key role in the operation of a diverse portfolio of buildings within the greater HRE portfolio.  The HRES portfolio consists of 3.3 million square feet located in Allston and Cambridge, MA.  Essential tasks of the APM include overseeing core aspects of day-to-day property management. They will manage select vendor service providers throughout their assigned portfolio.  The APM provides exceptional service as the lead point of contact for tenant communications and lease administration in a fast-paced property management organization. Job-Specific Responsibilities Personnel Management Provides day to day direction to the HRE Property Administrator (PA) and Property Operation Assistants (POA) or contracted maintenance vendor in addressing the needs of the tenants and their assigned...

Plan and provide professional nursing services and patient care for students, staff, and faculty. Ensure compliance with clinicians’ orders and follow established nursing processes, including patient assessment, nursing diagnosis, planning, intervention and evaluation. Under the supervision of the Nurse Leader, the Registered Nurse at HUHS works collaboratively with the members of the health care team to support the delivery of care including health maintenance, episodic, acute and chronic care to the adolescent, adult, and older adult population of the University Community. The Registered Nurse utilizes evidence to drive clinical decisions and practice related to individual and population health according to department guidelines, policies and procedures. The Registered Nurse also assists and provides coverage and support to other clinical areas at HUHS as needed. Job-Specific Responsibilities: Clinical Practice and Quality of Care  Assesses and systemically collects any...