24 customer experience supervisor jobs found

To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance Operations (FMO) group in Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work.  The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.  Ensures all Custodial Services operations adheres to customer-determined standards.  Develops...

Responsible for the daily coordination of services performed by a team of skilled Fire mechanics and Electricians, providing fire safety services in facilities located within a generally defined area of the Harvard campus. Installs, maintains, inspects and tests building life-safety equipment and systems, including fire alarm panels, detection and signal devices (smoke and heat detectors, lights and audible alarms), water and chemical-based suppression systems, portable fire extinguishers, fire escapes and hydrants. Job-Specific Responsibilities: Performs all required installation, maintenance and repair, inspection and testing of life safety equipment in accordance with applicable standards and requirements of the National Fire Protection Association (NFPA), and the Massachusetts State Building Life Safety Codes and/or established compliance requirements of the Authority Having Jurisdiction.  Interprets and updates mechanical plans, drawings and prints as necessary....

Installs, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.   Fabricates, installs, modifies and repairs high and low pressure piping systems.   Interprets mechanical plans and prints and updates as necessary.   Assists and advises customers on progress / status of work and provides responsive and effective customer support in all phases of building maintenance operations.   Performs all installation, maintenance, inspection and testing in accordance with applicable standards and requirements of the Massachusetts State Building Code and/or established compliance requirements of the Authority Having Jurisdiction.   Performs other core skills of the trades and related duties as required.   May be assigned to work independently or as part of a multi-trade team under the guidance and direction of the Area Supervisor and/or Working Foreperson.   Required to wear/use appropriate safety clothing/equipment at all times.  Required...

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University.  (FMO). Campus Services offers primary building maintenance, landscape, fire safety, custodial, and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates...

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University.  (FMO) a department Campus Services, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates...

Reporting to the Director of Safety and Security, the Security Manager assists the Director in supervising and coordinating the security staff and daily operations. The Security Manager performs security management duties with minimal supervision to provide security for the staff, visitors, collections, and physical assets of the Harvard Art Museums. The Security Manager serves as the front-line supervisor of the security staff during a shift. Work is frequently performed with a high degree of skill, judgment, and latitude.  Core Duties and Responsibilities: Coordinates day-to-day security operations at the Harvard Art Museums, including staffing levels, post coverage, emergency response, special events, and group visits.  Provides day-to-day supervision of security staff by assuming responsibility for such tasks including assigning work schedules, distributing and reviewing work, providing orientation and ongoing training for employees, and addressing performance issues,...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center.  E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University, as well as engineering, technical, and sustainability services.  Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job Responsibilities: Installs, modifies, and repairs all types of cooling and refrigeration systems and auxiliary equipment.  Fabricates, installs, modifies and...

Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates follow-up actions as required.   Provides responsive customer support in all phases of building maintenance and operations.   Assists and advises customers on maintenance solutions and provides follow-up on progress and status of work.   Performs other core skills of the trades and related duties as required.   May be assigned to work independently or as part of a multi-trade team under the guidance and direction of the Area Supervisor and/or Working Foreperson.  Required to wear/use appropriate safety clothing/equipment at all...

Harvard's Financial Administration Department (FAD) is responsible for the stewardship of the University’s finances, including related business processes and technology in support of the teaching and research mission of the University. The Office for Sponsored Programs (OSP) manages a diverse portfolio of federal, foundation, international, and industry sponsors; we provide lifecycle sponsored programs support and partner with schools, departments, and centers across the University to facilitate proposal submission, award acceptance and administration, and all sponsored financial reporting and invoicing throughout the life of the award.  The Compliance Specialist supports audit, compliance, and financial oversight activities within OSP, with a primary focus on sponsored research administration. Reporting to the Director, Cost Analysis and Compliance, this position is responsible for coordinating and supporting sponsored audits and third-party reviews, including the Annual Single...

The Graduate Student Affairs Coordinator is a member of a team that supports Graduate Program students and visiting researchers in their academic, student life, and co-curricular pursuits and provides assistance to other members of the Graduate Program and International Legal Studies department as needed.  As a Graduate Student Affairs Coordinator, you will:   Maintain student records and administer degree voting process  Monitor and report on progress of Doctor of Juridical Science (S.J.D.) candidates toward degree requirements  Communicate with students, faculty, and other administrators about student status  Plan, execute, and advertise weekly colloquia, meetings, examinations, and other student events  Share responsibility for planning and executing orientation programming and other complex events for LL.M., S.J.D., and exchange students and visitors  Maintain department and S.J.D. student web pages and informational materials and course pages for fellowship roles,...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services. The Operations and Maintenance Analyst is a key member of Harvard’s Engineering & Utilities group, which owns and operates the University’s central utility systems, including: Steam production and distribution...

Job Summary: Reporting to the Senior Associate Director of Athletics, Business Development, Marketing, & Ticketing, this position is responsible for leading and developing a comprehensive marketing and fan experience strategy across 42 varsity teams. Additionally, this position will collaborate closely with internal departments, as well as external consultants, vendors and organizations to increase revenue, attendance, and brand awareness. Manages and develops a team consisting of a full-time employee, two 10-month interns, and game-day staff.    Job-Specific Responsibilities: Marketing and Fan Experience Strategy and Planning Leads the development and implementation of a comprehensive marketing strategy to promote 42 varsity teams to a wide and diverse audience to generate revenue, increase attendance and enhance awareness of Harvard Athletics. Manages marketing and fan engagement budget to support strategy and plans. Responsible for overall fan engagement and...

The position serves as Associate Registrar at Harvard Medical School (HMS) for student information systems (SIS) and technology, sharing responsibility for the functioning of the Registrar Office operations under the supervision of the Registrar. The Associate Registrar serves as a key member of the HMS Registrar's Office's leadership team, and works closely with division leaders across academic programs, student affairs, and IT to shape academic policy and procedures in an ever-evolving atmosphere.  The Associate Registrar is charged with leading technological initiatives for Graduate Medical Education, enhancing and maintaining technologies and business processes in full support of the student information system and all associated systems. The incumbent must understand functional aspects of the SIS, its impact on operations and functions and how enrollment data impact other constituents. In particular, the Associate Registrar works in close collaboration with HMS Information...

The Annual Fund team at Harvard Law School is a dynamic fundraising team dedicated to securing philanthropic support to advance the vision and priorities of the Dean of HLS.    The Annual Fund Staff Assistant is responsible for providing administrative support in planning, organizing, and coordinating a wide range of fundraising activities to meet the department's annual goals. Working as part of a larger team, this position works closely with and supports the Associate Director of Direct Marketing, along with two to three other Annual Fund Team members on their assigned programs and projects.   This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   As an Annual Fund Staff Assistant you will:   Support Annual Fund Direct Marketing efforts: track and update appeal and segmentation details, maintain accurate donor and email list data, and coordinate meetings....

The Assistant Property Manager (APM) reports to an Assistant Director of Operations and works as part of a Property Management Team with the Harvard Real Estate (HRE) Operations Group. The APM plays a key role in the operation of a diverse portfolio of buildings within the greater HRE portfolio.  The HRES portfolio consists of 3.3 million square feet located in Allston and Cambridge, MA.  Essential tasks of the APM include overseeing core aspects of day-to-day property management. They will manage select vendor service providers throughout their assigned portfolio.  The APM provides exceptional service as the lead point of contact for tenant communications and lease administration in a fast-paced property management organization. Job-Specific Responsibilities Personnel Management Provides day to day direction to the HRE Property Administrator (PA) and Property Operation Assistants (POA) or contracted maintenance vendor in addressing the needs of the tenants and their assigned...

Plan and provide professional nursing services and patient care for students, staff, and faculty. Ensure compliance with clinicians’ orders and follow established nursing processes, including patient assessment, nursing diagnosis, planning, intervention and evaluation. Under the supervision of the Nurse Leader, the Registered Nurse at HUHS works collaboratively with the members of the health care team to support the delivery of care including health maintenance, episodic, acute and chronic care to the adolescent, adult, and older adult population of the University Community. The Registered Nurse utilizes evidence to drive clinical decisions and practice related to individual and population health according to department guidelines, policies and procedures. The Registered Nurse also assists and provides coverage and support to other clinical areas at HUHS as needed. Job-Specific Responsibilities: Clinical Practice and Quality of Care  Assesses and systemically collects any...

Job Summary: Reporting to the Associate Director of Facilities Management, the Building Operations Manager oversees the daily operations of campus buildings, supervises building operations staff, and manages maintenance, vendor services, and assigned renovation projects. The position ensures effective use of the work order system, coordinates closely with the Building Systems Manager on operational and systems-related priorities, and maintains high standards of service, safety, and responsiveness for building occupants. The role also supports emergency management efforts and shares on-call responsibilities. This is an essential, on-campus critical position for HRI operations. During emergencies or severe weather, the employee must report to campus to perform non-deferrable work and may be called in outside of their regular schedule. Job-Specific Responsibilities: Essential Duties and Responsibilities:   Manages the daily operations of HRI campus buildings including...

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility. The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and...

This position will work closely with a diverse team of scholars who are passionate about conducting collaborative, applied, data-driven research on key priorities in government. This position will be tasked with leading, managing, and executing the core administrative and financial operations required for The People Lab to run effectively and to scale. About The People Lab   The People Lab, led by Professor Elizabeth Linos, is a research lab based at the Harvard Kennedy School that aims to empower the public sector by producing cutting-edge research on the people of government and the communities they are called to serve. Using evidence from public management and insights from behavioral science, we study, design, and test strategies that can solve urgent public sector challenges in three core areas:  Strengthening the government workforce - how to recruit, retain and support diverse talent in the public sector that can effectively and equitably respond to the changing needs...

Reporting to the Associate Director of Transit Services, the Operations Manager is responsible for the day-to-day management and continuous improvement of Harvard University’s Transit operations. The role supports: A 24 hour operation and oversees frontline and administrative staff, daily service delivery, customer service, and compliance activities across fixed-route daytime and evening campus shuttle services, accessible van services, on-demand evening transportation, and charter services. Requires evening and weekend hours. Ensures reliable, safe, and customer-focused operations while supporting strategic initiatives and projects led by the Associate Director and Managing Director of Transportation Services. This position collaborates closely with the Fleet Management team and provides operational support across Transit and Fleet as needed. Job-Specific Responsibilities: Operational Management & Service Delivery Manages daily operations of campus shuttle,...

Organizational Context/Position Summary: Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services. This position provides electrical engineering at a senior level for the planning, design, technical support on operation, maintenance, and upgrades of the University’s utility infrastructure which includes electric, steam, hot water and chilled water as well asenergy/building management and utility metering systems. This position shall also perform special short and long-range projects as directed. Duties & Responsibilities: Partners with E&U Leadership to develop, refine, and maintain the campus utility systems. Coordinate with the plans and needs of the University’s Schools and Units. Oversee the installation and relocation of underground utility...

Harvard Allston Land Company  (HALC) is a subsidiary of the University and is currently overseeing the planning and development for the University’s Enterprise Research Campus (ERC) in Allston. The vision for the ERC is to become a center for innovation, collaboration, and entrepreneurship, bringing together partners from across Greater Boston and beyond. The initial focus is to develop 14 acres of the ERC, which will include new infrastructure, streets, open space, mixed-use development of office and lab space, residential units, and a hotel and conference center. This initial phase is being undertaken with a private developer partner under long-term ground leases. There is additional development potential on land outside the 14 acres, currently part of a planning study led by the Boston Planning and Development Agency (BPDA).  The Executive Assistant reports to the Director of Finance and Operations for HALC.  As a member of the HALC team, the Executive Assistant provides a...

Job Summary: The Executive Chef provides culinary leadership and operational management for the Dumbarton Oaks Refectory, our communal meal program and space. This role is responsible for the planning, preparation, and service of high-quality, nutritionally balanced, seasonally appropriate meals for residential scholars, staff, and invited guests. The Executive Chef oversees all Refectory culinary and front-of-house operations; manages food safety and sanitation compliance; administers the Refectory operating budget; supervises culinary staff; and ensures that the meal program reflects the institutional standards and hospitality expectations of Dumbarton Oaks and Harvard University. The Executive Chef collaborates closely with Facilities, Events, and other institutional departments to support programmatic needs and special events. Job-Specific Responsibilities: Culinary Leadership and Food Service Operations: Plan and execute weekly lunch menus serving approximately...

Harvard Federal Credit Union (Harvard FCU) is seeking an Assistant Branch Manager! Our ideal candidate will focus on providing exceptional customer experience in all member touchpoints including in person, phone, and digital interactions and communications. In addition, they will be responsible for assisting the Branch Manager, and providing timely, accurate service to all members. While this position will train at one of our locations, its primary branch will be in Harvard Square. The branch location is subject to change, based on business needs. Job-Specific Responsibilities: As a key leadership position, the Assistant Branch Manager leads by example and is responsible for assisting the Branch manager in the day-to-day branch operations. Typical responsibilities:  Assist the Branch Manager: with training, coaching, and mentoring staff at all levels. Coordinate with the Learning and Development department to ensure staff training needs are met. with staff scheduling...