49 customer experience supervisor jobs found

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Campus Services Mission Statement: To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance...

Job Summary: The Security Director has overall responsibility for the safety and security of the people, property and assets owned by Dumbarton Oaks. Possess primary responsibility for the management of security department; security vendor management; development and implementation of security policies and procedures; security budgets; overall security processes, projects, and customer service. Manage the contract for a contract security force and work closely with the staffing provider’s site manager. Serve as Health and Safety officer for Dumbarton Oaks. Oversee all aspects of a complex electronic security access control/CCTV system including security design, software management, purchase and maintenance of related hardware. Develop and implement strategy for 24-hour emergency preparedness and response. Support programs and events hosted by various departments; and collaborate with peers regarding the protection of the Museum, Library, and the Gardens. Job-Specific...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Facilities Maintenance Operations (FMO) offers building &landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include but are not limited to:  Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Facilities Maintenance Operations (FMO) offers building &landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include but are not limited to:  Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Serves as the initial onsite responder for building conditions affecting patient care, clinical and building operations. Provides frontline building operations and central services support for HUHS locations, including routine inspections, basic upkeep, minor finish repairs, deliveries, room and furniture support, and coordination of service requests. Job-Specific Responsibilities: Transports medical records, medical supplies, mail, laboratory specimens, vaccines, , equipment, and other materials between HUHS locations, satellite clinics, and other facilities in accordance with applicable policies and procedures. Operates the HUHS van and keeps it clean and organized, including coordinating routine vehicle servicing, inspections, oil and filter changes, and seasonal care through University Transportation Services or other designated service providers. Performs routine visual inspections and preventative building upkeep of assigned spaces, and troubleshoots and reports...

002125SR - Maintenance Operator Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping and custodial to a large portion of the University.  (FMO) a department Campus Services, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by...

Facilities Maintenance Operations provides a broad portfolio of labor-based services and offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards Job-Specific Responsibilities: Provides responsive customer support in all phases of building maintenance and operations.  Under the direction of licensed mechanic or supervisor, inspects and tests heating, ventilating, and air conditioning equipment as well as other primary building systems to ensure proper functioning.  Reports noted deficiencies to supervisor or foreman to initiate corrective actions as needed.  Assists licensed tradespersons in the installation, repair and operation of all types of building equipment.  Collects detailed equipment data needed to establish and update preventive maintenance records...

Job Summary: The Lab Curriculum Coordinator I position reports to the Manager of the Biology Teaching Laboratories. Supports the implementation of labs for undergraduate instruction in molecular biology, microscopy, cell biology, organismic biology, human evolutionary biology and general education. Job-Specific Responsibilities: Works as part of a team in preparing the lab portion of undergraduate Biology courses. The position supports multiple courses at a time. Collaborates with course instructors and manager to determine all necessary components for safe, effective lab instruction. Provides material and technical support for undergraduate experiments, including preparing chemical reagents, media, cultures, and consumables. Must be able to accurately calculate molarity, percent solutions, and other formulas as called for. Position may require the pre-running of lab procedures and troubleshooting of protocols under the supervision of course instructors or manager....

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: Installs, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Fabricates, installs, modifies and repairs high and low pressure piping systems.  Interprets mechanical plans and prints and updates as necessary.  Assists and advises customers on progress / status of work and provides responsive and effective customer support in all phases of building maintenance operations.  Performs all installation, maintenance, inspection and testing in accordance with...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.  **This is a term position** Job-Specific Responsibilities: Installs, modifies, inspects and tests all types of water-based fire suppression systems and associated equipment.  Fabricates, installs, modifies and repairs associated piping systems.  Installs and repairs flow control valves, fire pumps and sprinkler devices.  Performs all installation, maintenance and inspection in accordance with applicable standards and requirements of the National Fire Protection Association, Life Safety Code (Massachusetts State...

Facilities Maintenance Operations provides a broad portfolio of labor-based services, including primary building maintenance, landscape, fire safety, custodial, and event support, to Harvard schools and departments on a fee-for-service basis. All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Troubleshoot, service and repair all types of HVAC (Heating, Ventilation, and Air Conditioning) control systems including but not limited to pneumatic, electric, electronic, DDC (Direct Digital Control), and general heating and cooling systems.  Installs, modifies, and repairs all types of boilers, heating and cooling systems, and auxiliary equipment.  Fabricates and installs high and low-pressure piping and ducting systems. Interprets mechanical plans and prints and updates, as necessary.  Provides responsive customer support in all phases of building maintenance and operations.  Assists and...

Responsible for the daily coordination of services performed by a team of skilled Fire mechanics and Electricians, providing fire safety services in facilities located within a generally defined area of the Harvard campus. Installs, maintains, inspects and tests building life-safety equipment and systems, including fire alarm panels, detection and signal devices (smoke and heat detectors, lights and audible alarms), water and chemical-based suppression systems, portable fire extinguishers, fire escapes and hydrants.  Job-Specific Responsibilities: Performs all required installation, maintenance and repair, inspection and testing of life safety equipment in accordance with applicable standards and requirements of the National Fire Protection Association (NFPA), and the Massachusetts State Building Life Safety Codes and/or established compliance requirements of the Authority Having Jurisdiction.  Interprets and updates mechanical plans, drawings and prints as necessary.  Assists...

Job Summary: Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.  Job-Specific Responsibilities: Installs, maintains, troubleshoots and repairs building life-safety equipment and systems, including fire alarm systems, centralized emergency lighting systems and remote central station monitoring equipment.  Performs all installation, maintenance, inspection and testing in accordance with applicable standards and requirements of the National Fire Protection Association, Life Safety Code (Massachusetts State Building Code) and/or established compliance requirements of the Authority Having...

Installs, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.   Fabricates, installs, modifies and repairs high and low pressure piping systems.   Interprets mechanical plans and prints and updates as necessary.   Assists and advises customers on progress / status of work and provides responsive and effective customer support in all phases of building maintenance operations.   Performs all installation, maintenance, inspection and testing in accordance with applicable standards and requirements of the Massachusetts State Building Code and/or established compliance requirements of the Authority Having Jurisdiction.   Performs other core skills of the trades and related duties as required.   May be assigned to work independently or as part of a multi-trade team under the guidance and direction of the Area Supervisor and/or Working Foreperson.   Required to wear/use appropriate safety clothing/equipment at all times.  Required...

Facilities Maintenance Operations (FMO) provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University.  (FMO). Campus Services offers primary building maintenance, landscape, fire safety, custodial, and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job-Specific Responsibilities: Provides initial response, triage, stabilization and/or repair for all types of building infrastructure maintenance requests, with emphasis on HVAC systems.   Inspects, adjusts, modifies, and repairs all types of boilers, heating systems, cooling systems and auxiliary equipment.  Interprets mechanical plans and prints and updates as necessary.   Monitors, queries and reports on the status of building systems managed by DDC technology.   Initiates...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center.  E&F provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial services to a large portion of the University, as well as engineering, technical, and sustainability services.  Facilities Maintenance Operations (FMO) a department within E&F, offers primary building maintenance, landscape, fire safety, custodial and event support services to Harvard schools and departments on a fee-for-service basis.  All services are provided in strict accordance with regulatory requirements and customer-determined standards. Job Responsibilities: Installs, modifies, and repairs all types of cooling and refrigeration systems and auxiliary equipment.  Fabricates, installs, modifies and...

The A.R.T. is poised to undertake a transformative opportunity to serve its mission to expand the boundaries of theater   with its move to the new state-of-the-art Goel Center for Performance and Creativity.  Private event rentals will play a key role in the ecosystem of the new building, allowing the A.R.T. to engage various communities and stakeholders and to generate income to support their season programming.  Reporting to the Managing Director and serving on the senior leadership team, the Director of Event Sales and Rentals will be responsible for developing a strategic earned income model around event rentals and hospitality. This role will play a direct hand in planning and executing the events working in tandem with the programmatic use of the building and working closely with the artistic, development, production, and marketing teams to leverage the available occupancy of the American Repertory Theater’s (A.R.T.) new home in Allston. The Director of Event Sales and...

**Although the position will remain posted until filled, applicants are strongly encouraged to apply by the end of the day on Monday, November 16, 2026.** Job Summary: Reporting to the Chief of Administrative Operations (CAO) for Harvard Library, and working closely with the Senior Director of Financial Planning and Analysis, Controller, Senior Director of Human Resources, Director of Building Operations, and Senior Director of Administrative Operations, this role will provide overall business operations leadership and direct management for financial administration, facilities, human resources, and other areas vital for the operational and strategic success of Harvard Library (CADM and FAS). This role will lead and execute key Harvard Library wide initiatives and projects for the Chief of Administrative Operations and manage complex business operations.  The initial focus is the archives and special collections portfolio reporting to the Associate University Librarian (AUL)...

**Although the position will remain posted until filled, applicants are strongly encouraged to apply by the end of the day on Monday, November 23, 2026.** Job-Specific Responsibilities: The Associate Director of Financial Planning & Analysis (FP&A) serves as a strategic finance leader for Harvard College Library, providing leadership in financial planning, budgeting, forecasting, multi-year financial planning, capital planning, fund management, and decision support across a diverse portfolio of operating, endowment, and restricted funds. Reporting to the Senior Director of Financial Planning & Analysis, the Associate Director leads the Harvard College Library financial portfolio and supervises members of the FP&A team. The Associate Director partners closely with library leadership, budget managers, Accounting, VPDR, FAS Finance, and other University stakeholders to provide strategic financial guidance, strengthen financial stewardship, develop staff,...

The Director of Financial Management and Planning oversees the financial administration of the Ash Center and all its affiliated programs and initiatives, whose activities are supported by a large portfolio of current use gift funds, federal and non-federal sponsored awards, and endowment funds. Candidates must demonstrate high-level experience in financial strategy and administration, exceptional judgment, and willingness to approach problems with creativity and collegiality. The Ash Center is a global community committed to rigor, curiosity, and integrity that believes diverse perspectives and lived experiences are essential to understanding real-world problems. We actively seek candidates who share our commitment and values. Reporting to the Ash Center Executive Director, the Director of Financial Management and Planning is a key member of the Ash Center leadership team. They work closely with the Center Faculty Director as well as key faculty and senior program staff to ensure...

The Director of Custom and Partner Programs leads the strategy, development, and growth of OEE's custom client and partner program portfolio, aligning HMS expertise with evolving client, learner, and market needs. As a key decisionmaker for the unit, the Director leads a team and balances mission, academic quality, market opportunity, and financial goals to deliver innovative, high-impact programs. Job-Specific Responsibilities: Program Strategy and Development  Develop and execute long-term business and growth strategies, in collaboration with OEE senior leadership. Identifies opportunities for program expansion, portfolio diversification, client retention, and new revenue, aligned with evolving market, client, learner and health care industry needs while advancing revenue and contribution margin goals. Direct portfolio design, pedagogy, delivery strategy, evaluation, and lifecycle management for custom and third-party partner programs. Partner with Business Development,...

The Director of Finance (DOF) is a key member of the departmental leadership team, responsible for all department finances (school, sponsored, gift, and other funds) and financial operations (accounting, procurement, accounts payable, and award compliance). Reporting to the Executive Director (ED), the DOF partners with colleagues across functions to manage financial risk, close operational gaps, and improve financial processes – while playing a central role in departmental strategic planning. Job-Specific Responsibilities: Sponsored Research Administration/Compliance Review and approve all sponsored proposals: ensure budget accuracy and compliance with local, school, University, and sponsor policies; flag concerns or planning/capacity needs pre-submission, advise team and faculty on best practice. Oversee all post-award reporting and compliance with award terms; ensure faculty receive timely financial updates, analysis, and projections; closely monitor the department’s...

Reporting to a Gift Planning Officer this full-time non-exempt position on the Harvard Gift Planning (HGP) team supports the work of two Gift Planning Officers. The Development Assistant serves as principal administrative contact and liaison for external and internal constituencies including donors, alumni, faculty, senior academic leaders, and Harvard University colleagues. Job-Specific Responsibilities: Provides administrative support to gift officers throughout the entire prospect management process including (but not limited to) prospect outreach, lead tracking and entering data into the alumni/donor database, data gathering and maintenance, scheduling, meeting preparation and follow-up on action items.    Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Regularly updates the alumni /donor database to ensure all information is entered accurately and timely. Maintains calendars for gift officers, organizes...