54 customer service jobs found

HUIT (Harvard University Information Technology) Finance is seeking a skilled Financial Reporting Analyst to develop, maintain, and enhance financial reporting and analytics to support the Finance teams and help monitor the financial performance of HUIT. This role will focus on creating multiple and regular financial reports, improving existing dashboards and tools, and advancing HUIT’s data‑driven strategy through robust analysis and reporting solutions. This role is independently responsible for all systems as it relates to all downstream reporting solutions. The ideal candidate is highly analytical, systems‑savvy, and comfortable working across multiple stakeholders in a fast‑paced environment, with proficiency in AI‑enabled tools and techniques to automate, streamline, and enhance financial reporting and analysis. Job-Specific Responsibilities: Financial Reporting & Analysis Supports the preparation, the consolidations and the distribution of weekly, biweekly and...

Harvard's Financial Administration Department (FAD) is responsible for the stewardship of the University’s finances, including related business processes and technology in support of the teaching and research mission of the University. The Office for Sponsored Programs (OSP) manages a diverse portfolio of federal, foundation, international, and industry sponsors; we provide lifecycle sponsored programs support and partner with schools, departments, and centers across the University to facilitate proposal submission, award acceptance and administration, and all sponsored financial reporting and invoicing throughout the life of the award.  The Compliance Specialist supports audit, compliance, and financial oversight activities within OSP, with a primary focus on sponsored research administration. Reporting to the Director, Cost Analysis and Compliance, this position is responsible for coordinating and supporting sponsored audits and third-party reviews, including the Annual Single...

The Financial Analyst - Floating (FFA) manages a small portfolio of departments and provides post-award support to those clients.  This position is responsible for the oversight of financial deliverables and related compliance for assigned sponsored awards, including monitoring, reporting, invoicing, accounts receivables collections, reconciliation, and closeout. The FFA works in collaboration with clients (departments, centers, schools) and RF teammates to manage and submit deliverables and reconcile sponsored accounts. The FFA may also be assigned project-based duties, such as assisting with business process documentation, training initiatives, organizing documentation, ad hoc reporting and data analysis, billing or cash management support, and other special projects to support RF and clients. Approximately 80% effort is anticipated for portfolio team support and 20% for an assigned portfolio  The position requires performance of complex analyses and review of award expenditures...

The Senior Associate Director is a full-time exempt employee who works to ensure optimal stewardship for our generous donors in collaboration with colleagues across the University, including senior leaders and fundraisers; FAS and Central Finance Offices, Centers, and Departments; AA&D’s Office of Gift Administration (OGA) and Operations (Ops) teams; and Stewardship and Donor Engagement colleagues. The position builds and maintains a deep understanding of the work of these departments and combines this perspective with an in-depth understanding of the business of stewardship teams to collaboratively improve processes and systems, developing innovative solutions to stewardship operations, systems, and fund finance issues that are integrated and aligned with the systems, structure, and needs of the larger organization. The Senior Associate Director oversees production of financial reports and expenditure analyses, fund information processes, and the maintenance of stewardship...

The International Philanthropy team sits within the University Development Office and is a team of four that seeks to raise significant and principal gifts from international donors in support of presidential, school, and cross-school priorities. They also build and maintain a globally diverse constituency engaged at the highest level in service of the University’s success. This full-time non-exempt position in the University Development Office equally supports the work of two managers: Senior Director of International Philanthropy and Senior Director of International Philanthropy for Asia. This role serves as principal administrative contact and liaison for external and internal constituencies including donors, alumni, deans, faculty, and Harvard University colleagues. The Development Assistant has direct responsibility for the support of and coordination of calendars of both managers. The role will manage and support all background work for prospect portfolios and support donor...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect and volunteer management, including data gathering, input and maintenance, and drafting prospect/volunteer outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post‑meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner. Partners with gift officers...

Harvard Law School’s Faculty Support Services Department (FSS) is dedicated to providing approximately 200 faculty members and instructors with the high-quality assistance they need in order to successfully teach, conduct research, and advance scholarship. While each assistant works directly with members of the faculty—often acting as a liaison between students, other instructors, and various Law School and University administrative departments—our department comprises a collaborative and supportive team of assistants who are committed to collecting and sharing the most effective methods of administrative support.   Faculty Support Services seeks a Faculty Assistant who can fulfill a dual role as an independent problem-solver and enthusiastic team member.   As a Faculty Assistant you will:   Support faculty teaching by scheduling courses, and posting course materials, announcements, and student assignments/office hours via Canvas, the course management platform. Arrange...

Job Summary: Are you a higher ed professional looking to utilize and contribute your program management skills to a high-energy, innovative environment? Are you excited about being part of a collaborative team deeply committed to providing faculty and students with the highest-level MBA academic experience? Are you looking to be highly engaged in the day-to-day processes that support the MBA Program? If so, consider the coordinator role, where you will be a member of the MBA Registrar Services team with a specific focus on the Curricular programs. Job-Specific Responsibilities: Academic Infrastructure  Oversee ongoing updates to the Student Information System database (SIS) to ensure accuracy in date, start time, end time and location details as well as faculty/staff access, student enrollment records and grade reporting. Assist with creation of all courses in SIS; manage lesson and enrollment loads. Liaise with Operations on classroom spaces for Elective Curriculum...

Job Summary: Reporting to the Controller, the Payroll Services Coordinator is responsible for the management of the Harvard Library (HL) biweekly and weekly payroll. Working with the Controller and HL Human Resources, the incumbent serves as a payroll expert at HL.They will also communicate procedure and policy to all HL managers and staff and ensure that payroll documentation and processes comply with University Internal Controls under the Hire-to-Pay Controls matrix issued by the University Controller’s office.  Job-Specific Responsibilities: Acts as primary payroll customer service contact to HL. Serves as payroll expert for library and others on library payroll team. Serves as backup to other payroll team members, including FAS Libraries payroll. Acts as an interface with University Financial Services team (policy, practice, best practices).  Communicates payroll deadlines and deliverables, including special timelines leading up to holidays, etc. Process...

Research Staff Services (RSS) provides comprehensive administrative and operational support for the recruitment, onboarding, development, and management of over 600 research and teaching staff, while supporting more than 200 faculty members, 10+ multi-faculty research initiatives, and the D³ Institute at Harvard. Research staff include Research Associates, Predoctoral Fellows, Postdoctoral Fellows, Research Managers, and all Teaching Fellows supporting HBS faculty. Reporting to the Associate Director, the Assistant Director, RSS is one of two roles on a three-person team. Each Assistant Director manages a defined portfolio of faculty relationships and provides administrative oversight of research staff, collaborating closely to ensure consistent service delivery, shared standards, and alignment across RSS operations. This role exercises a high degree of independent judgment and operational leadership in supporting faculty research needs and enhancing the effectiveness of the...

To advance Harvard University’s mission of teaching and research, we partner to provide stewardship, strategies, and services that create exceptional community experiences . The Custodial Supervisor is guided at all times by the mission, vision, and principles of Campus Services and instills a commitment to these values among all team members. The Custodial Supervisor fosters a welcoming, supportive, and diverse workforce and environment Job-Specific Responsibilities: As part of the Facilities Maintenance Operations (FMO) group in Campus Services, this position is responsible for the daily supervision of custodial services operations in an assigned area(s), including all routine and specialty work.  The FMO supervisor works closely with customer representatives as well as other members of Campus Services management to provide consistently high levels of customer satisfaction.  Ensures all Custodial Services operations adheres to customer-determined standards.  Develops...

The Graduate Student Affairs Coordinator is a member of a team that supports Graduate Program students and visiting researchers in their academic, student life, and co-curricular pursuits and provides assistance to other members of the Graduate Program and International Legal Studies department as needed.  As a Graduate Student Affairs Coordinator, you will:   Maintain student records and administer degree voting process  Monitor and report on progress of Doctor of Juridical Science (S.J.D.) candidates toward degree requirements  Communicate with students, faculty, and other administrators about student status  Plan, execute, and advertise weekly colloquia, meetings, examinations, and other student events  Share responsibility for planning and executing orientation programming and other complex events for LL.M., S.J.D., and exchange students and visitors  Maintain department and S.J.D. student web pages and informational materials and course pages for fellowship roles,...

Energy & Facilities (E&F) operates and manages Harvard’s energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, as well as a 24/7 facilities-related call, alarm monitoring, and dispatch center. E&F also provides a broad portfolio of labor-based services, including building maintenance, landscaping, and custodial, to a large portion of the University, as well as engineering, technical, and sustainability services. Within E&F, Engineering & Utilities (E&U) operates and manages energy supplies, district energy plants, and utility infrastructures on the Cambridge/Allston campuses, a 24/7 facilities-related call, alarm monitoring, and dispatch center, and provides engineering and technical services. The Operations and Maintenance Analyst is a key member of Harvard’s Engineering & Utilities group, which owns and operates the University’s central utility systems, including: Steam production and distribution...

The Annual Fund team at Harvard Law School is a dynamic fundraising team dedicated to securing philanthropic support to advance the vision and priorities of the Dean of HLS.    The Annual Fund Staff Assistant is responsible for providing administrative support in planning, organizing, and coordinating a wide range of fundraising activities to meet the department's annual goals. Working as part of a larger team, this position works closely with and supports the Associate Director of Direct Marketing, along with two to three other Annual Fund Team members on their assigned programs and projects.   This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   As an Annual Fund Staff Assistant you will:   Support Annual Fund Direct Marketing efforts: track and update appeal and segmentation details, maintain accurate donor and email list data, and coordinate meetings....

The Assistant Property Manager (APM) reports to an Assistant Director of Operations and works as part of a Property Management Team with the Harvard Real Estate (HRE) Operations Group. The APM plays a key role in the operation of a diverse portfolio of buildings within the greater HRE portfolio.  The HRES portfolio consists of 3.3 million square feet located in Allston and Cambridge, MA.  Essential tasks of the APM include overseeing core aspects of day-to-day property management. They will manage select vendor service providers throughout their assigned portfolio.  The APM provides exceptional service as the lead point of contact for tenant communications and lease administration in a fast-paced property management organization. Job-Specific Responsibilities Personnel Management Provides day to day direction to the HRE Property Administrator (PA) and Property Operation Assistants (POA) or contracted maintenance vendor in addressing the needs of the tenants and their assigned...

Job Summary: Reporting to the Associate Director of Facilities Management, the Building Operations Manager oversees the daily operations of campus buildings, supervises building operations staff, and manages maintenance, vendor services, and assigned renovation projects. The position ensures effective use of the work order system, coordinates closely with the Building Systems Manager on operational and systems-related priorities, and maintains high standards of service, safety, and responsiveness for building occupants. The role also supports emergency management efforts and shares on-call responsibilities. This is an essential, on-campus critical position for HRI operations. During emergencies or severe weather, the employee must report to campus to perform non-deferrable work and may be called in outside of their regular schedule. Job-Specific Responsibilities: Essential Duties and Responsibilities:   Manages the daily operations of HRI campus buildings including...

The Senior Human Resources Consultant (SHRC) is a key member of the HR Consulting team within Central Administration at Harvard University. This role will be responsible for comprehensive human resources consulting services for an assigned department(s) within the portfolio and provide leadership in change processes to create a culture of productivity and engagement. Job-Specific Responsibilities: The SHRC provides strategic guidance and advice on all HR related issues, demonstrating a solid understanding of the opportunities and resources available. Essential Functions Consults with and advises managers and employees on policies and procedures relating to employment practices, policy interpretation and application, recruiting, performance management, compensation, union and employee relations, staff development, and organizational development. Partners with managers, employees, HR colleagues, and bargaining unit representatives to address a variety of workplace issues...

The Leasing Administrator for Housing and Leasing is the primary contact for housing and leasing information to Harvard University affiliates. These efforts will enhance HUH’s ability to meet the University’s goal to support vibrant campus neighborhoods, strong financial stewardship, cutting-edge sustainability measures, and flexibility to meet future university needs. The Leasing Administrator reports to the Assistant Director of Housing and Leasing Services for Harvard University Housing.  Job-Specific Responsibilities: Administrative Support Responding timely and accurately to customer and resident inquiries regarding housing and leasing information by telephone, email and in-person. Follow-up and daily conflict resolution with applicants and residents as necessary via email, phone, and walk-in communication.  Review, follow-up if necessary, verify, and process HUH resident sublet requests. Approve sublet postings on HUH off campus housing website. Investigate websites...

Harvard Real Estate (HRE) is a department within HUHRE. The Property Administrator (PA) position reports directly to the Property Manager (PM) and Assistant Director of Operations (ADO) and works as part of a property management team within the HRE Operations Group. The HRE Operations Group is comprised of three property management teams responsible for a diverse portfolio of buildings consisting of 3.3 million square feet located in Allston and Cambridge, MA. The PA provides exceptional service to HRE clients by understanding the portfolio, communicating with, and coordinating among tenants and service providers, and providing operational, vendor, customer service, financial and administrative support in a fast-paced property management organization. Job-Specific Responsibilities: Operational Receives calls and enters work orders into the work order system; follows up on work orders with tenants and/or service providers as necessary; reviews work order reports monthly with...

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility. The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and...

Job Summary: The Laboratory Administrator provides a high level of complex administrative and operational support to a senior Faculty member (PI), and very active research group totaling 30+ members. Under the direction of the PI and in close consultation with the Principal Research Scientist, the position ensures efficient and effective day-to-day management of all administrative, financial, personnel, and operational activities for the research program. The role serves as a primary liaison with lab personnel, departmental and University offices, FAS administration, and external organizations including funding agencies, collaborators, and news media. Job-Specific Responsibilities: The incumbent manages and maintains a complex calendar for the PI, including scheduling and coordinating appointments, meetings, seminars, and other events, and responding to, tracking, and organizing a high volume of invitations to the PI for lectures and other engagements. The position...

This position will work closely with a diverse team of scholars who are passionate about conducting collaborative, applied, data-driven research on key priorities in government. This position will be tasked with leading, managing, and executing the core administrative and financial operations required for The People Lab to run effectively and to scale. About The People Lab   The People Lab, led by Professor Elizabeth Linos, is a research lab based at the Harvard Kennedy School that aims to empower the public sector by producing cutting-edge research on the people of government and the communities they are called to serve. Using evidence from public management and insights from behavioral science, we study, design, and test strategies that can solve urgent public sector challenges in three core areas:  Strengthening the government workforce - how to recruit, retain and support diverse talent in the public sector that can effectively and equitably respond to the changing needs...

Reporting to the Associate Director of Transit Services, the Operations Manager is responsible for the day-to-day management and continuous improvement of Harvard University’s Transit operations. The role supports: A 24 hour operation and oversees frontline and administrative staff, daily service delivery, customer service, and compliance activities across fixed-route daytime and evening campus shuttle services, accessible van services, on-demand evening transportation, and charter services. Requires evening and weekend hours. Ensures reliable, safe, and customer-focused operations while supporting strategic initiatives and projects led by the Associate Director and Managing Director of Transportation Services. This position collaborates closely with the Fleet Management team and provides operational support across Transit and Fleet as needed. Job-Specific Responsibilities: Operational Management & Service Delivery Manages daily operations of campus shuttle,...

Reporting to the Director, Educational Programs and Accreditation, this role is a strategic partner in advancing HMS Continuing Education priorities and goals, and also provides operational, programmatic and administrative leadership and guidance to the HMS Continuing Education program and sustains its Joint Accreditation with Commendation.   The Associate Director collaborates with HMS Course Directors, Course Administrators, and departmental staff to plan and implement accredited continuing education activities that meet standards and regulations established by the Accreditation Council for Continuing Medical Education (ACCME) and Joint Accreditation (JA) criteria while supporting the office mission and vision. These activities include, but are not limited to, HMS accredited live conferences, online CME, enduring materials, Regularly Scheduled Series and Performance Improvement CME.  The Associate Director also ensures that MyCE, HMS’s accreditation management software, aligns...