95 customer service jobs found

Job Summary: Lead a team of exempt and hourly employees in the successful execution of a multi-unit food operation. ​​​​​​​ Job-Specific Responsibilities: Responsibilities include, but are not limited to: Employee and Labor Management Provide leadership and direction to a diverse team of exempt and unionized, non-exempt workforce. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University. Develop and maintain positive, professional relationships with front line service staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit. Develop and maintain professional relationships with Union Shop Stewards. Interview candidates and hire based on approved staffing pattern. Complete probationary employee evaluation form as required....

Job Summary: Provide leadership and direction to a team of exempt and hourly employees in the successful execution of a food service operation. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness and opportunities for continuous learning while achieving the vision and mission of HUDS and the University. Job-Specific Responsibilities (include but not limited to): Operational Management Lead exempt management teams and non-exempt service staff in the overall management of a residential dining unit in full compliance with all food, occupational safety rules and regulations and customer service expectations.  Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc.    In collaboration with the Sous Chef, implement and monitor...

Job Summary: Under the general direction of the Director of Building Planning and Operations, the Assistant Director oversees daily physical plant operations, routine facility maintenance, campus space operations, and vendor/contractor activities across the campus portfolio. Leveraging a strong technical background in Mechanical, Electrical, Plumbing, and HVAC systems, this role prioritizes daily facility performance, operational continuity, regulatory compliance, and infrastructure health in a complex, occupied institutional environment. Additionally, the Assistant Director manages assigned capital, expense, and non-capital space and campus improvement projects, ensuring that construction, move management, and maintenance activities are seamlessly integrated into daily facility operations with minimal disruption to the campus community. This position directly supervises operational staff and serves as a key leader in emergency response and building continuity.  Job-Specific...

Job Summary: The Department of Stem Cell and Regenerative Biology is seeking an experienced, highly professional, collaborative and proactive Faculty Assistant to provide efficient and effective administrative and programmatic support of varying complexity for the department faculty chair and ancillary support for four to five additional faculty members for Harvard-related business. The Faculty Assistant will perform a wide range of advanced, diversified, and confidential administrative duties that are complex in nature and where sound judgment, independent action and a high degree of initiative are required in resolving issues and making recommendations. The Faculty Assistant will determine methods and procedures on new assignments and projects, and will perform administrative duties in areas such as communications with strategic internal and external partners, coordinate high profile meetings, travels and events, initiate and execute specialized projects, as well as provide...

Job Summary: Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Can you see yourself supporting an executive team of dynamic technology leaders? If so, consider joining our team! The Organizational Effectiveness team is an integral part of the Information Technology department in support of HBS's mission to educate leaders who make a difference in the world.  The Administrative Coordinator, IT reports to the Managing Director, Organizational Effectiveness (OE) within HBS IT’s OE team and works closely with the Office of the CIO (OCIO). This role is the primary point of contact for the Chief Information Officer (CIO), serving as the gatekeeper between the OCIO and School/University leadership.  The ideal candidate can handle many complex and confidential situations for the CIO, and demonstrates sound judgment, initiative, and responsiveness. Success in this role requires the ability to manage competing...

**Although the position will remain posted until filled, applicants are strongly encouraged to apply by the end of the day on Monday, November 16, 2026.** Job Summary: Reporting to the Chief of Administrative Operations (CAO) for Harvard Library, and working closely with the Senior Director of Financial Planning and Analysis, Controller, Senior Director of Human Resources, Director of Building Operations, and Senior Director of Administrative Operations, this role will provide overall business operations leadership and direct management for financial administration, facilities, human resources, and other areas vital for the operational and strategic success of Harvard Library (CADM and FAS). This role will lead and execute key Harvard Library wide initiatives and projects for the Chief of Administrative Operations and manage complex business operations.  The initial focus is the archives and special collections portfolio reporting to the Associate University Librarian (AUL)...

The Harvard & the Legacy of Slavery Initiative (H&LS) is dedicated to addressing systemic inequities by developing and advancing visible, lasting, and effective actions grounded in Harvard’s educational mission and guided by the findings and recommendations of the Presidential Committee on Harvard & the Legacy of Slavery. Sara Bleich, Vice Provost for Special Projects, leads the implementation of the recommendations from the report of the Presidential Committee on Harvard & the Legacy of Slavery. Reporting to the Director of Administration (“DA”), the Program Coordinator (“Coordinator”) plays a central role in the day-to-day coordination and successful delivery of H&LS programs. The Coordinator provides highly organized administrative, operational, financial, and participant-facing support across the full program lifecycle, from planning and launch through implementation, evaluation, and closeout. The Coordinator works collaboratively as part of a dedicated...

Reporting to the Associate Dean for Academic Programs, the Coordinator for Academic Programs provides high-level administrative, programmatic, and project coordination support for the Academic Programs Office. The position manages complex and confidential administrative responsibilities while coordinating academic initiatives and cross-functional projects that advance Radcliffe’s mission and strategic priorities. Working in an environment with multiple and competing priorities, the Coordinator anticipates needs, organizes information, monitors deadlines, supports decision-making, and facilitates communication among faculty, students, staff, Institute offices, and University partners. The position requires strong judgment, organization, attention to detail, discretion, and the ability to move projects forward collaboratively. Job-Specific Responsibilities: Administrative Support — Approximately 50% Provides comprehensive administrative support to the Associate Dean for...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance, and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business.  Position Summary:  The Locksmith is responsible for performing a full range of locksmith services, including installation, maintenance, repair, and modification of mechanical and electronic locking systems. This role also involves the design and management of complex master key systems and ensuring compliance with safety and accessibility standards. Job-Specific Responsibilities: Install, repair, maintain, and troubleshoot Mechanical and electronic locking systems  Cylindrical and mortise locksets  Emergency exit devices and egress...

The Office for Sponsored Programs (OSP) is a department within Harvard University’s Financial Administration (FAD) that is focused on providing high-quality administrative and financial assistance to faculty and other University affiliates performing sponsored research. OSP works with researchers and schools across Harvard to help obtain and negotiate awards from sponsoring agencies, assist with grant proposal preparation, ensure compliance with federal regulations and University policies, provide financial support including financial reporting and billing and collection services, assist with audits, and promote knowledge of sponsored research administration throughout the University research community through training and other educational programs. The Senior Grant and Contracts Specialist (SGCS) on the Proposal Review Team reviews, approves as an Authorized Organizational Representative (AOR), and submits initial funding requests, continuations/progress reports, pre-proposals,...

Job Summary: The Faculty Assistant (FA) provides administrative and operational support to faculty to enable effective teaching and research. The FA serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs for faculty members Prepare correspondence , reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty May be responsible for obtaining permissions and copyright registration Updates Canvas course materials when TFs are not available...

Job Summary: The Researcher Affairs Specialist administers a portfolio of researcher appointments and serves as a primary resource for faculty, principal investigators, departments, research centers, and researchers throughout the Faculty of Arts and Sciences (FAS). The position is responsible for managing researcher appointments throughout the employee lifecycle, including hiring, onboarding, appointment changes, visa coordination, payroll-related transactions, compliance monitoring, and issue resolution.  Working in partnership with University administrative offices, the Researcher Affairs Specialist ensures researcher personnel actions are processed accurately, efficiently, and in compliance with University policies, collective bargaining agreements, immigration regulations, and applicable federal and state employment laws. The position requires exceptional organizational skills, sound judgment, attention to detail, and a strong customer service orientation while supporting...

Job Summary: The Operations Coordinator is responsible for managing key elements of the daily operations of the Harvard Innovation Labs (HIL), with a primary focus on event planning and management, operational systems, facilities coordination, and community engagement. This role independently manages a diverse portfolio of events and operational initiatives while partnering closely with the Assistant Director, Events & Operations and the Senior Manager, Operations to ensure a high-quality experience for students, alumni, faculty, staff, and external partners. Working collaboratively across the Harvard Innovation Labs ecosystem, the Coordinator serves as a primary operational partner for HIL, university departments, vendors, and community stakeholders. The role requires strong judgment, exceptional organizational skills, and the ability to balance multiple priorities while identifying opportunities to improve processes, strengthen operational systems, and enhance the overall...

The A.R.T. is poised to undertake a transformative opportunity to serve its mission to expand the boundaries of theater   with its move to the new state-of-the-art Goel Center for Performance and Creativity.  Private event rentals will play a key role in the ecosystem of the new building, allowing the A.R.T. to engage various communities and stakeholders and to generate income to support their season programming.  Reporting to the Managing Director and serving on the senior leadership team, the Director of Event Sales and Rentals will be responsible for developing a strategic earned income model around event rentals and hospitality. This role will play a direct hand in planning and executing the events working in tandem with the programmatic use of the building and working closely with the artistic, development, production, and marketing teams to leverage the available occupancy of the American Repertory Theater’s (A.R.T.) new home in Allston. The Director of Event Sales and...

Independently perform a wide range of duties related to the execution of catered events including planning and coordinating multiple events daily while assuring the highest level of customer service. The Event Manager is responsible for building professional client relationships, creating an event experience for clients through creative service and menu execution, and seamlessly communicating throughout the duration of the planning and event execution. Job-Specific Responsibilities: Manages the execution of events in multiple locations, including assigning staff duties and responsibilities, pre-meal meetings, event timelines, special requests, and clean-up. Addresses performance issues, including imposing discipline, in a timely and consistent manner. Events should be expedited from the kitchen and locations checked to ensure accurate and on time set ups and deliveries. Communicate any changes to all parties as needed. Ensures all Executive Education events are executed to...

Job Summary: The Faculty Assistant (FA) provides administrative and operational support to faculty to enable effective teaching and research. The FA serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty May be responsible for obtaining permissions and copyright registration Updates Canvas course materials when TFs are not available...

Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? As the professors’ administrative assistant, Faculty Support Specialists provide valuable tactical and administrative help to our faculty in support of Harvard Business School's mission to educate leaders who make a difference in the world. Reporting to a Manager of Unit and Faculty Support the Faculty Support Specialist (FSS) supports faculty with complex administrative duties related to their teaching, research, and other responsibilities. An FSS will act as a seamless extension of the faculty they support and will work closely with other Faculty Support Specialists across ten academic units, as well as with their manager. Faculty Support Specialists also work with and assist peers on activities that support teaching, research, finance, and other departments. We are actively seeking multiple Faculty Support Specialists and encourage you to apply today!...

Job Summary: The Security Director has overall responsibility for the safety and security of the people, property and assets owned by Dumbarton Oaks. Possess primary responsibility for the management of security department; security vendor management; development and implementation of security policies and procedures; security budgets; overall security processes, projects, and customer service. Manage the contract for a contract security force and work closely with the staffing provider’s site manager. Serve as Health and Safety officer for Dumbarton Oaks. Oversee all aspects of a complex electronic security access control/CCTV system including security design, software management, purchase and maintenance of related hardware. Develop and implement strategy for 24-hour emergency preparedness and response. Support programs and events hosted by various departments; and collaborate with peers regarding the protection of the Museum, Library, and the Gardens. Job-Specific...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect management, including data gathering, input and maintenance; drafting prospect outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post-meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner.  Partners with gift officers to write high quality...

Facilities Maintenance Operations (FMO) offers building & landscape maintenance and custodial services to Harvard faculty and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include, but are not limited to: Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas, and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Facilities Maintenance Operations (FMO) offers building &landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include but are not limited to:  Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

Facilities Maintenance Operations (FMO) offers building &landscape maintenance, and custodial services to Harvard faculties and departments on a fee-for-service basis. All services are provided in strict accordance with customer-determined standards. As such, FMO operates as an in-house alternative to contractor services and therefore must manage itself under the same principles that guide any successful maintenance service business. Job-Specific Responsibilities: As described in the customer service level agreement, responsibilities may include but are not limited to:  Performs routine and specialized cleaning of academic and non-academic spaces, including but not limited to: offices, dormitories, laboratories, libraries, athletic facilities, classroom and assembly spaces, restrooms, common areas and entryways, as assigned. Maintains all assigned areas in a clean, orderly, and sanitary manner. Sanitizes bathroom surfaces, fixtures, and food handling/preparation areas....

The Director of Financial Management and Planning oversees the financial administration of the Ash Center and all its affiliated programs and initiatives, whose activities are supported by a large portfolio of current use gift funds, federal and non-federal sponsored awards, and endowment funds. Candidates must demonstrate high-level experience in financial strategy and administration, exceptional judgment, and willingness to approach problems with creativity and collegiality. The Ash Center is a global community committed to rigor, curiosity, and integrity that believes diverse perspectives and lived experiences are essential to understanding real-world problems. We actively seek candidates who share our commitment and values. Reporting to the Ash Center Executive Director, the Director of Financial Management and Planning is a key member of the Ash Center leadership team. They work closely with the Center Faculty Director as well as key faculty and senior program staff to ensure...

The Program Coordinator (PC) is a member of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education (HGSE), which serves more than ten thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. The PC reports to the Assistant Director of Program Operations The Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services in both face-to-face and online formats. Under the guidance of Program Managers, the PC is responsible for partnering with other team members to deliver exceptional customer service to faculty and program participants toward our ultimate goal of producing outstanding professional learning experiences. The PC serves as an ambassador of HGSE Professional Education at all programs. Job-Specific...