Full time
Harvard University
Cambridge, MA
Reporting to the Director for Residential Dining Operations, the Senior General Manager provides leadership and oversight to the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go. This position has primary responsibility for all operational aspects of a quality dining service program, and for providing maximum customer satisfaction to students, Freshmen Dean, faculty, affiliated departments and University guests. Job-Specific Responsibilities: Operational Management Lead exempt management team and non-exempt service staff in the overall management of the Freshman Dining Hall, Summer School Dining Program and the Fly-By/Grab & Go; in full compliance with all food, occupational safety rules and regulations and customer service expectations. Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance...