106 customer service jobs found in Boston, MA

The Director of Finance (DOF) is a key member of the departmental leadership team, responsible for all department finances (school, sponsored, gift, and other funds) and financial operations (accounting, procurement, accounts payable, and award compliance). Reporting to the Executive Director (ED), the DOF partners with colleagues across functions to manage financial risk, close operational gaps, and improve financial processes – while playing a central role in departmental strategic planning. Job-Specific Responsibilities: Sponsored Research Administration/Compliance Review and approve all sponsored proposals: ensure budget accuracy and compliance with local, school, University, and sponsor policies; flag concerns or planning/capacity needs pre-submission, advise team and faculty on best practice. Oversee all post-award reporting and compliance with award terms; ensure faculty receive timely financial updates, analysis, and projections; closely monitor the department’s...

Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? As the professors’ administrative assistant, Faculty Support Specialists provide valuable tactical and administrative help to our faculty in support of Harvard Business School's mission to educate leaders who make a difference in the world. Reporting to a Manager of Unit and Faculty Support the Faculty Support Specialist (FSS) supports faculty with complex administrative duties related to their teaching, research, and other responsibilities. An FSS will act as a seamless extension of the faculty they support and will work closely with other Faculty Support Specialists across ten academic units, as well as with their manager. Faculty Support Specialists also work with and assist peers on activities that support teaching, research, finance, and other departments. We are actively seeking multiple Faculty Support Specialists and encourage you to apply today!...

The Assistant Director (AD) of Sponsored Programs provides operational leadership for the HMS OGE’s sponsored programs portfolio, supporting externally funded graduate education and training programs across OGE-administered PhD and master’s programs. Reporting to the Director of Financial Operations, this position oversees the day-to-day administration of sponsored awards. The position serves as a trusted advisor to faculty, principal investigators, program leadership, and administrative staff. Working with the Associate Director of Student Funding, ensures that sponsored awards supporting graduate student funding are administered in a coordinated, compliant, and efficient manner while maintaining clear ownership of sponsored programs and student funding responsibilities.  Job-Specific Responsibilities: Sponsored Programs Leadership:   Supervise and mentor two Senior Grants Managers, providing coaching, workload management, performance evaluations, and professional...

The Manager of Financial Planning and Operations manages the day-to-day financial operations of HMS Graduate Education (OGE) and serves as the primary financial partner for OGE's master's and PhD programs. Reporting to the Director of Financial Operations, the Manager is responsible for annual budget development, ongoing budget administration, financial reporting, reconciliations, transaction review, and operational financial management across OGE. The Manager supervises the Finance Coordinator and oversees transactional financial activities including purchasing, accounts payable, accounts receivable, travel and expense processing, and financial approvals. The position serves as the primary financial contact for program leadership, meeting regularly with academic and administrative leaders to monitor budgets, resolve financial issues, and ensure effective stewardship of program resources. Working closely with the Assistant Director of Sponsored Programs and Associate Director of...

Job Summary: Does the thought of education intersecting with business intrigue you? Are you interested in exploring how business happens at HBS and playing an active role in the success of our Executive Education programs? We encourage you to explore the Program Coordinator position in our Executive Education department. As a Program Coordinator, you will have the opportunity to strengthen and expand your administrative and customer service skill set, while immersing yourself in a rewarding and engaging professional experience. The Program Coordinator works alongside another Program Coordinator and Program Manager to make up an Executive Education Program Delivery team. The Program Coordinator is responsible for pre-planning through the delivery of Executive Education programs, coordinating all logistics, both on-site and virtual delivery, facilitation of remote sessions, and day-to-day operations for the team's assigned portfolio of programs. Job-Specific Responsibilities:...

Job Summary As a core member of the Finance team, the Finance Assistant will demonstrate exceptional customer service and communication skills to assist our participants with timely payment submission from a variety of funding sources. This person will interact extensively with participants and contribute to an exceptional on-boarding experience for our learners. Position Description Reporting to the Associate Director of Accounting and Finance, and working in close coordination with other Finance team members and Program Delivery staff, ensure participants have an exceptional experience when reaching out to our organization with finance-related questions. Play a lead role in the shared ExEd Finance email inbox and phone line. Provide a high level of customer service to participants and their internal corporate finance contacts (e.g., company accounts payable representatives). Facilitate timely receipt of incoming payments by: Utilizing external (participant/client)...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 100 statisticians, programmers, research scientists, faculty, and staff.  CBAR provides statistical analysis for the world's largest network of AIDS Clinical Researchers. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG), the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT), and the Pediatric HIV/AIDS Cohort Study (PHACS). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and prevention...

Job Summary: The Department of Environmental Health is seeking an experienced administrative professional to provide high-level administrative and logistical support to the Department Chair and to the department at large in support of the active and complex operations of the Department of Environmental Health. Reporting to the department’s Director of Administration, this position serves as a principal point of contact for the Chair’s office. This is a fast-paced role in a high-volume office. The successful candidate will manage multiple competing demands at once, prioritize independently, think critically, and solve problems with limited direction. The department has approximately 350 affiliated members, including faculty, researchers, students, and staff.  Job-Specific Responsibilities: Duties and responsibilities include, but are not limited to, the following: Draft, edit, and process a wide variety of written materials, including letters/correspondence, manuscripts,...

The AV Technical Specialist is a hands-on position responsible for providing on-site audiovisual support across technology-enabled classrooms, conference rooms, amphitheaters, and event spaces throughout the Harvard Medical School campus. The AV Technical Specialist supports classes, meetings, presentations, and scheduled events by assisting users with room technology, preparing audiovisual systems for use, and responding promptly to service needs. The position also performs daily system inspections and routine maintenance to promote the operational readiness and reliability of audiovisual spaces. Working collaboratively with other IT staff, the AV Technical Specialist helps faculty, staff, students, visitors, and event organizers use audiovisual systems and services effectively. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide priority on-site audiovisual support to Harvard faculty, staff, students, visitors, and affiliates using technology-enabled classrooms, conference rooms,...

Overall responsibilities include:  Serves as first point of contact for the learners attending our programs, routes phone calls, mail, and e-mail messages, and handles a wide range of information dissemination regarding our education programs.  Provide high-level relationship management to course administrators, registrants. Monitors departmental emails, drafts, and distributes communications regarding our educational programs.  Responds to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures.  Provides day of customer service for live virtual events including interfacing with faculty, attendees, vendors, etc.  Support on-demand learners with technical questions related to the MyCE platform or the learning management system, EdX.  As needed, provides support for the program coordinators managing in-person courses, which may require on-site customer service at events including...

Position Summary:  Is responsible for the management of all administrative functions and the daily operation of Mail and Distribution Services.  Works closely with the Delivery Manager to ensure the successful operation of Harvard University Mail Services, through a commitment to the highest standards of customer service. Job-Specific Responsibilities: Manages the operations of Harvard University Mail Services, including mail processing/sorting, the Student Mail Forwarding Center, HUMS-managed Mail Centers, and multiple administrative processes at Harvard University Mail Services. Oversees, trains, and assists in the evaluation of mail staff in accordance with established performance management plans. Manages all administrative workflow for Mail and Distribution Services’ staff, including scheduling, satellite mail center coverage for all HUMS-managed locations, and all customer service functions. Performs weekly inspections of satellite mail centers, ensuring...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 60 statisticians and epidemiologists including Harvard faculty, research scientists, and staff.  Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG) and the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and...

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility. The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and...

Reporting to the Director, Educational Programs and Accreditation, this role is a strategic partner in advancing HMS Continuing Education priorities and goals, and also provides operational, programmatic and administrative leadership and guidance to the HMS Continuing Education program and sustains its Joint Accreditation with Commendation.   The Associate Director collaborates with HMS Course Directors, Course Administrators, and departmental staff to plan and implement accredited continuing education activities that meet standards and regulations established by the Accreditation Council for Continuing Medical Education (ACCME) and Joint Accreditation (JA) criteria while supporting the office mission and vision. These activities include, but are not limited to, HMS accredited live conferences, online CME, enduring materials, Regularly Scheduled Series and Performance Improvement CME.  The Associate Director also ensures that MyCE, HMS’s accreditation management software, aligns...

The Program Coordinator (PC) is a member of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education (HGSE), which serves more than ten thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. The PC reports to the Assistant Director of Program Operations The Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services in both face-to-face and online formats. Under the guidance of Program Managers, the PC is responsible for partnering with other team members to deliver exceptional customer service to faculty and program participants toward our ultimate goal of producing outstanding professional learning experiences. The PC serves as an ambassador of HGSE Professional Education at all programs. Job-Specific...

Job Summary: The Department Services Coordinator provides administrative and operational support for faculty hiring, appointment, onboarding, and review processes within the Faculty of Arts and Sciences (FAS). This position coordinates documentation, communications, and transactional activities that support the faculty lifecycle, working closely with academic departments, faculty members, and central administrative offices to ensure timely and accurate processing of faculty personnel actions. Supporting all FAS departments with primary responsibility for an assigned academic division, the Department Services Coordinator plays an essential role in maintaining operational efficiency and delivering high-quality customer service. The position requires strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple concurrent priorities while handling sensitive and confidential information. Job-Specific Responsibilities: Manage...

Reporting to the Senior Director of Priorities and Initiatives, this full-time non-exempt position in the University Development Office supports the work of the Senior Director and Senior Associate Director. The Development Assistant serves as principal administrative contact and liaison for external and internal constituencies including donors, alumni, faculty, senior academic leaders, and Harvard University colleagues. Job-Specific Responsibilities: Provide general administrative support, efficiently responding to phone and email inquiries. Assist managers with managing projects, tasks and workflow. Schedule meetings and update managers on all schedule changes and progress frequently. Anticipate and resolve scheduling conflicts and proactively review calendars with managers to ensure key deadlines can be met. Anticipate agenda needs and initiate their development and distribution. Draft a high volume of correspondence, contact reports, meeting agendas, and memos. Manage...

Leaves workstation clean and re-stocked Recycles products per policy and procedure. Accurately fills out sanitation and temperature logs and food service records as required. Informs person in charge when corrective action is needed Follows sanitation standards in compliance with all regulatory agencies including Harvard Environmental Health and Safety regulations Communicates effectively and works cooperatively and respectfully with a diverse set of staff, management team and guests Complies with State of Massachusetts and Dining Services’ “Food Employee Illness Policy”. Represents HUDS to students, faculty, staff and guests in a positive and professional manner. Works to meet the mission and core values of Harvard University Dining Services with enthusiasm and a spirit of cooperation. Performs other duties as assigned Kitchenperson / Chef’s Helper: Cleans and sanitizes physical space and equipment Moves product into and out from production as required following...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect management, including data gathering, input and maintenance; drafting prospect outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post-meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner.  Partners with gift officers and Development Coordinators...

Reporting to a Gift Planning Officer this full-time non-exempt position on the Harvard Gift Planning (HGP) team supports the work of two Gift Planning Officers. The Development Assistant serves as principal administrative contact and liaison for external and internal constituencies including donors, alumni, faculty, senior academic leaders, and Harvard University colleagues. Job-Specific Responsibilities: Provides administrative support to gift officers throughout the entire prospect management process including (but not limited to) prospect outreach, lead tracking and entering data into the alumni/donor database, data gathering and maintenance, scheduling, meeting preparation and follow-up on action items.    Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Regularly updates the alumni /donor database to ensure all information is entered accurately and timely. Maintains calendars for gift officers, organizes...

Job Summary: Manage finance, accounting, and budget or other functional operations such as accounts payable or receivable, payroll, procurement, capital projects, endowment funding, or sponsored/non-sponsored research. Job-Specific Responsibilities: The Financial Operations Manager leads a team of approximately 10–15 Finance Associates and Senior Finance Associates responsible for delivering high-quality financial operations and customer service to academic departments and centers across the Faculty of Arts and Sciences (FAS). Reporting to the Divisional Director of Finance, the Manager is responsible for supervising staff, ensuring consistent service delivery, maintaining compliance with university and sponsor policies, and driving continuous improvement in financial operations. The Manager serves as a coach, mentor, and operational leader, helping staff navigate complex financial issues while building a culture of accountability, collaboration, and exceptional customer...

Invoicing and Purchasing Processes capital project and departmental invoices for HUHRE. Ensures departmental purchasing card compliance, and that purchasing approvals align with University policies and best practices. Facilitates HUHRE compliance with deadlines and documentation for each mid-year and end of the fiscal year, coordinating with Campus Services Finance. Provides finance and compliance training resources to new hires. Represents department in Campus Service-wide financial and compliance initiatives. Serves as principal source of information on complex University and sponsored fiscal policies and procedures. Interprets Campus Services finance or procurement guidelines and policies and advises staff on existing options or alternatives and effectively recommends appropriate courses of action. Manages HUHRE accounts with key vendors, billing, and invoices; ensures vendor compliance with University purchasing/payment standards. Serves as main contact for the...

Job Summary: The Development Assistant is an integral member of the Faculty of Arts and Sciences (FAS) development team. This full-time non-exempt position supports frontline gift officers to advance the philanthropic mission of the Faculty of Arts and Sciences. This is a great opportunity for someone who is interested in building their career within higher education and learn more about alumni affairs and development.   Job-Specific Responsibilities: Provides support to all aspects of fundraisers’ prospect and volunteer management, including data gathering, input and maintenance; drafting prospect/volunteer outreach, memos, correspondence, and reports. Develops and prepares necessary meeting and solicitation materials prior to prospect meetings and supports post-meeting action items. Achieves proficiency in the alumni/donor database to research prospects, organize data and produce reports. Enters data in an accurate and timely manner.  Partners with gift officers to...

Reporting to the Deputy Provost and Chief of Staff, the Senior Executive Assistant to the Provost of Harvard University is a key member of the Provost’s support team. In partnership with the Chief of Staff, the Senior Executive Assistant ensures that the Provost’s administrative needs are met. Responsibilities include, but are not limited to: Provide high-level support and perform complex administrative duties with the highest degree of judgment, confidentiality, and timeliness. Develop and maintain systems and processes for managing the Provost’s administrative needs. Exercise significant independent judgment in managing the Provost’s complex calendar including reviewing and researching requests for the Provost’s time and recommending alternatives as needed. Respond quickly and efficiently to scheduling requests and changes. Work collaboratively with colleagues across the University and outside the University to identify and resolve conflicts.  Manage domestic and...