97 service associate jobs found in Boston, MA

The Associate Director, Payroll Operations and Shared Services reports to the Director of Tax, Payroll, and Policy and leads central payroll processing, payroll operations compliance, and consistent payroll service delivery across central and shared services environments. The role serves as the University’s senior payroll operations and compliance subject matter expert, supporting accurate, timely, controlled, and policy-compliant payroll across schools and units.  This position manages the central payroll processing and customer service teams and establishes the standards, controls, escalation paths, training, and performance measures needed to support consistent payroll service delivery across central and emerging shared services environments. As the shared services model evolves, the role is expected to assume expanded direct management and/or functional oversight responsibilities for payroll shared services.  The role partners with Human Resources, school and unit finance...

Job Summary: The Associate Director of Faculty Affairs, Data, and Digital Strategy is responsible for leading Harvard School of Dental Medicine’s faculty data and digital strategy. The incumbent will oversee core faculty affairs operations while using operational insight to improve processes, strengthen workforce planning and decision-making, and enhance effectiveness and faculty experience through the responsible development and application of automated systems and use of artificial intelligence. They will develop and optimize integrated information systems, in collaboration with IT and consultants, to support decision making, data governance, analytics, and technology-enabled workflows.   Essential Responsibilities Faculty Affairs Operations and Lifecycle Management Manages and continuously improve core Faculty Affairs operations across the faculty lifecycle, including recruitment and searches, appointments and reappointments, onboarding and transitions, annual review,...

Job Summary: The Finance Associate provides support for finance and pre-award activities within the Finance and Research Administration team in the Immunology and Infectious Diseases department. Working closely with the Finance and Research administration team, including Grants Managers, Principal Investigators (including Faculty and other Researchers), and colleagues across the central Accounts Payable teams, the Finance Associate supports key finance, compliance, and accounts payable functions as well as proposal and budget preparation for Principal Investigators. The role focuses on accurate execution of established processes under guidance, timely competition of recurring administrative and financial tasks, and strong collaboration between a variety of stakeholders. The Finance Associate provides excellent coordination and customer service support while maintaining a strong knowledge of finance and compliance. The ideal candidate has a willingness to learn a variety of...

DBMI is a community of creative scholars, talented scientists and dedicated staff focused on advancing Harvard Medical School's research, teaching and service missions. The focus of research in DBMI is the application of computational reasoning to advancing health care, with special emphasis on cutting-edge technologies such as AI. The department is looking for a creative and accomplished individual to drive the execution of the department’s goals, raising the profile of the department internally and externally, supporting the Chair and the faculty in identifying and recruiting new faculty, developing a productive and supportive culture within the department and advancing excellence in both research and teaching.  Key Accountabilities Provide strategic leadership for departmental research administration, overseeing the full portfolio of research-related activities and ensuring alignment with the department’s academic and research priorities. Serve as the senior research...

Division of Research and Faculty Development (DRFD) The mission of Harvard Business School (HBS) is to educate leaders who make a difference in the world. Within HBS, by providing unparalleled faculty support, the DRFD helps to build and develop the faculty; and facilitates the creation of enduring knowledge that shapes both business scholarship and the practice of business. As the School’s largest administrative department, the DRFD houses approximately 350 full-time and part-time staff members. As a premier service organization, and in collaboration with colleagues across the School, DRFD staff deliver high-touch, customized support to the faculty, demonstrating solid judgment and high standards of responsiveness and professionalism. Case Research and Writing Group (CRG) Within the DRFD, the CRG’s mission is to support faculty by providing high quality, high value, efficient and innovative case research, development, and writing. Case Researchers support HBS faculty...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 60 statisticians and epidemiologists including Harvard faculty, research scientists, and staff.  Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG) and the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and...

The IT Support Associate II provides in-depth technical support to HMS research community members and affiliates in the Longwood MA area by researching and answering questions and troubleshooting problems that are not addressed in client or Service Desk documentation, or that require specialized expertise and technical access in HMS basic and social science departments. Provides issue resolution to clients wherever possible and escalates to IT Engineering groups or HUIT as appropriate. Exercises judgment and creativity in technical problem-solving. May provide technical consultation to students, staff, or faculty. May create technical and process documentation for clients and for the Service Desk.  This position assists with identifying and escalating system problems, closely coordinates client solutions with related IT groups, and maintains a high level of effectiveness and professionalism. Responds in a timely way to requests via remote support tools, telephone, email, the...

Job Summary:  The Registrar provides strategic, operational, and service leadership for all registrar functions at the Harvard T.H. Chan School of Public Health. The Registrar oversees academic records, registration and enrollment, course and classroom scheduling, grading, degree certification, and compliance with University, School, and external regulations. Working within a decentralized academic environment, the Registrar serves as a key connector across academic departments, central University partners, and offices within the Student Services division. Reporting to the Associate Dean for Student Services, the Registrar is a key member of the Student Services leadership team and a critical partner to faculty, departmental administrators, and colleagues across the School and University. This role is responsible for managing a skilled and experienced team, including direct supervision of two Senior Associate Registrars and seven total professional and administrative staff,...

Job Summary: The Department of Biostatistics is a busy and diverse academic department focused on research and teaching. Our faculty are leaders in the development of statistical methods for clinical trials and observational studies, studies on the environment, computational biology, infectious disease, and genomics/genetics. We offer degree programs in biostatistics, computational biology, and data science. Currently, ~250 PhD and Master’s students are enrolled in these programs. This position will join a team of 17 other administrative and financial professionals. The position reports to the Director of Administration, who reports to the Department Chair. The Assistant Director of Academic Affairs will manage and oversee the Senior Program Manager and the Graduate Program Coordinator as part of the broader academic team. The position will also work closely with the Associate Chair, the Directors of Graduate Studies, and the Co-Directors of the department’s Master’s programs....

Reporting to the Director of Finance and Administration, the Associate Director of Research Administration and Finance is a senior leader within the finance team. This role provides strategic oversight of research administration and financial operations, leads a team of grants managers, and partners closely with faculty, departmental leadership, and central offices to support the full life cycle of sponsored and non-sponsored funding. The successful candidate will serve as a trusted advisor on sponsored research administration, financial management, internal controls, and sponsor compliance and is the primary backup for the Director of Finance and Administration, providing operational leadership and decision-making support during periods of absence or increased departmental demand. Research Administration: Lead, mentor, and develop a team of research administrators and finance professionals while fostering a collaborative, innovative, and service-oriented culture....

Reporting to the Director, Educational Programs and Accreditation, this role is a strategic partner in advancing HMS Continuing Education priorities and goals, and also provides operational, programmatic and administrative leadership and guidance to the HMS Continuing Education program and sustains its Joint Accreditation with Commendation.   The Associate Director collaborates with HMS Course Directors, Course Administrators, and departmental staff to plan and implement accredited continuing education activities that meet standards and regulations established by the Accreditation Council for Continuing Medical Education (ACCME) and Joint Accreditation (JA) criteria while supporting the office mission and vision. These activities include, but are not limited to, HMS accredited live conferences, online CME, enduring materials, Regularly Scheduled Series and Performance Improvement CME.  The Associate Director also ensures that MyCE, HMS’s accreditation management software, aligns...

Under the direction of the Director of Residential Dining Operations, the Floating Assistant Manager provides support and oversight to a single or double operation. This position will be assigned to any of HUDS operations as needed.   This position supports the Unit or General Manager in ensuring all operational aspects of the business (includes catering and board program as applicable) are executed smoothly and for providing maximum customer satisfaction to students, faculty, House Masters, University clients and guests.    Job-Specific Responsibilities: Operational Management Lead a team of non-exempt service staff in the overall management of a residential or retail dining operation in full compliance with all food, occupational safety rules and regulations and customer service expectations.  Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and...

Job Summary Research, design, document, implement, configure, and validate solutions to business needs. Solve highly complex technical problems. May manage multiple projects simultaneously. Reporting to an Associate Director on the Research Administration and Compliance Systems team to deliver software solutions to the research administration and research compliance community. Harvard’s research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff to manage their research projects. The Senior Business Analyst supports the service delivery of systems, solutions, and services with a focus on the vendor-provided application for effort reporting, ecrt, and a Harvard custom research administration portal supporting administration and compliance to do lists, action items, and financial management....

Job Summary: Lead financial operations and planning for the department/unit that may include payroll, accounting, accounts payable/receivable, procurement, capital projects, endowment funding, research administration, or other function.   Job-Specific Responsibilities: The Associate Director of Research Core Finance and Compliance partners with the Director Research Core Finance and Compliance to provide strategic financial leadership, oversight, and compliance support for FAS Science service centers and recharge facilities. The Associate Director serves as a key financial resource to core facility directors, divisional leadership, and other stakeholders, ensuring sound financial management, transparent reporting, and compliance with University and federal requirements. Key responsibilities include: Partners with the Director to lead financial planning, budgeting, forecasting, reporting, and analysis for FAS Science service centers and recharge facilities. Provides...

Job Summary: The CSO seeks a Senior Coordinator, Recruitment and Employer Relations  to serve as the operational engine behind the Office's employer partnership and recruitment programming portfolio. Reporting to the Associate Director for Recruitment and Employer Relations, this role owns the systems, logistics, data, and day-to-day partner communication that allow HGSE to build and sustain relationships with hundreds of employers, faculty researchers, and community organizations each year. The Senior Coordinator is also a critical part of the larger Career Services team, providing career coaching and advising to students and alumni, participating in and supporting CSO general programming, and engaging with cross-functional collaborations across the School. This position is well suited to a candidate who excels at relationship building, takes ownership of the details, and wants to grow into a career services or employer relations career path. The successful candidate will be...

The Senior Project Manager leads project execution and supports business operations for a defined subset of Technology Partner Services, including Platform Services.  This role ensures that services and initiatives within this portfolio are well-managed and operationally disciplined. The Senior PM partners closely with the Associate Director of Operational Excellence, service owners, and senior leaders to translate priorities into executable plans, track delivery, manage risk, and improve operational consistency.  This role is primarily execution-focused, providing structure, coordination, and operational rigor that enables senior leaders to focus on strategy and service ownership. Job-Specific Responsibilities: Project and Portfolio Management Manage a portfolio of initiatives and maintain visibility into: Project status and milestones Dependencies and risks Resource and capacity constraints Support governance processes by: Preparing status reporting Tracking...

The Harvard Alumni Association seeks an administrative professional to join the fast-paced and dynamic  Alumni Clubs and Shared Interest Groups (SIGs) team of ten. This full-time, non-exempt position serves as a key administrator reporting to the assistant director of Clubs and SIGs and supporting the work of the larger Clubs and SIGs team. As the general point of alumni contact for the team, the alumni relations assistant (ARA) delivers excellent customer service to alumni and volunteer inquiries. The ARA engages frequently with internal and external constituents always representing the HAA in a professional manner. The candidate will have strong attention to detail and accuracy, is highly organized, and takes a proactive approach to supporting and anticipating the needs of the team. The candidate is thoughtful when corresponding with alumni volunteers to understand the full scope of their inquiry and provide the resources to address their needs. The successful candidate is...

The Sponsored Programs Manager will play a central role in the delivery of Research Administration Office (RAO) services, which encompass the entire grant management lifecycle from proposal development to award management to final reporting and closeout. With limited supervision, the Sponsored Programs Manager will oversee (1) the strategic review and approval of sponsored grant and contract proposals and (2) a subset of post-award monitoring and reporting activities, to ensure compliance with HKS, Harvard University, and sponsor policies. Responsible for a portfolio of HKS research centers, this position will serve as a central liaison between HKS faculty/staff and Harvard’s central offices, including the Office of Sponsored Programs (OSP), Global Support Services (GSS), Office of the Vice Provost for Research (OVPR), Office of the General Council (OGC), and Risk Management and Audit Services (RMAS). The position will report to an Associate Director. The Research Administration...

Job Summary  Reporting to the Director of Talent Acquisition for Harvard Central Administration (CADM), supporting the Campus Operations and Safety client group, the Associate Director of Talent Acquisition provides strategic and operational leadership for the talent acquisition function supporting multiple CADM client groups. This role sets the overall recruiting strategy, oversees a team of Talent Consultants and Coordinators, and is accountable for service quality, consistency, and results across the portfolio.  The Associate Director partners closely with CADM and University leadership on workforce planning, labor market strategy, and employer branding. The role leads executive and other complex searches, manages key relationships and systems, and drives the development of scalable processes and metrics to meet current and future staffing needs. Leads end‑to‑end recruiting strategy for a complex client group, developing tailored, high‑touch sourcing and selection...

Reporting to the Associate Director, CRM Consulting Services, the Salesforce Administrator supports the service delivery of a fast-growing university-wide internal CRM consulting service. This is an excellent opportunity to hone and expand Salesforce administration skills while working for multiple internal customers with multiple Salesforce orgs, all using the platform in different ways. The Salesforce Administrator will be responsible for fielding requests from these customers, working with the team's Business Analyst, the Associate Director, and other team members to design solutions, implementing those solutions according to team best practices, and then working with customers to measure impact and success. Along with internal and external Business Analysts and Project Managers, the Salesforce Administrator will be a primary point of contact for the ongoing support and system enhancement needs of the Consulting Service's customers. As such this position requires the ability to...

Harvard seeks an innovative and experienced fundraising leader and strategic thinker to oversee University Development within AA&D, including corporate and foundation relations, international philanthropy, priorities & initiatives, and principal gifts ($10M-$100M).  Reporting to the Associate Vice President for University Development and Advancement Solutions (UDAS), the Senior Executive Director will serve as a member of the UDAS senior leadership team and work in close coordination with senior academic and development leaders across Harvard. They will develop, implement, and oversee a proactive fundraising strategy to advance University priorities, which include School-based priorities as well as central and University-wide priorities as defined by the President and Provost, while ensuring excellent donor relationship management. A successful candidate will have demonstrated success in developing or implementing rigorous data-informed approaches to grow fundraising, with...

The Associate Director, IT Portfolio & Demand Management leads Harvard Kennedy School IT's (HKSIT) department-wide portfolio governance, demand-management, and quarterly planning practices. Working closely with the CIO, Director of Strategy & Innovation, and HKSIT leadership, the role translates School and departmental priorities into an integrated portfolio spanning strategic initiatives, projects, major operational commitments, service improvements, and approved institutional demand. Across this portfolio, commitments are clearly defined with accountable owners, expected outcomes, target dates, dependencies, capacity decisions, and regular executive review. The Associate Director maintains the authoritative view of HKSIT’s material active and proposed work, establishes consistent standards for planning and status reporting, identifies stalled or at-risk commitments, and ensures unresolved issues are brought forward for timely leadership action. The role facilitates...

Job Summary: Provide strategic direction, leadership and guidance. Direct academic affairs operation including faculty support, curriculum management and training. Job-Specific Responsibilities: Reporting to the Associate Dean of Undergraduate Education, Academic Programs and Policy in the Office of Undergraduate Education, the Senior Assistant Dean of Undergraduate Education is a high-level administrative and leadership role responsible for providing strategic direction for the Harvard College undergraduate curriculum. Working as a member of a group of administrative leaders in units that report to the Dean of Undergraduate Education, the Senior Assistant Dean is centrally involved in the administration of policy concerning the undergraduate academic program, especially as it impacts pedagogy and curricular support for faculty and special academic programs. The Senior Assistant Dean partners with faculty to provide administrative and strategic governance for flagship...

Job Summary: The Office for the Arts at Harvard (OFA) supports student engagement in the arts and integrates the arts into university life. Through its programs and services, the OFA teaches and mentors, fosters student artmaking across all disciplines and abilities, connects students to accomplished artists, and creates inclusive communities that celebrate the rich diversity of Harvard College. By supporting the development of students as artists and cultural stewards, the OFA enriches society and shapes communities in which the arts are a vital part of life.  The OFA is dedicated to building a diverse community of individuals committed to contributing to an inclusive environment. Applicants from underrepresented populations are strongly encouraged to apply. The Manager, Harvard Arts Festival and Special Events, reports to the Associate Director for Creative Productions.  Under the guidance of the Director of the OFA and the Associate Director for Artist Engagement, the...