109 customer service jobs found in Saugus, MA

Job Summary As a core member of the Finance team, the Finance Assistant will demonstrate exceptional customer service and communication skills to assist our participants with timely payment submission from a variety of funding sources. This person will interact extensively with participants and contribute to an exceptional on-boarding experience for our learners. Position Description Reporting to the Associate Director of Accounting and Finance, and working in close coordination with other Finance team members and Program Delivery staff, ensure participants have an exceptional experience when reaching out to our organization with finance-related questions. Play a lead role in the shared ExEd Finance email inbox and phone line. Provide a high level of customer service to participants and their internal corporate finance contacts (e.g., company accounts payable representatives). Facilitate timely receipt of incoming payments by: Utilizing external (participant/client)...

Job Summary: The overarching mission of the Harvard T.H. Chan School of Public Health (SPH) is to advance the public’s health through learning, discovery, and communication. To pursue this mission, the School produces knowledge through research, reproduces knowledge through higher education, and translates knowledge into evidence that can be communicated to the public, policymakers, and practitioners to advance the health of populations. The Office of Human Resources (HR) at the Harvard T.H. Chan School of Public Health (SPH) is a proactive, strategic partner to the SPH community. We support the School’s mission and strategic priorities by attracting, developing, rewarding, and retaining exceptional talent in an inclusive, high-performing environment.  Job-Specific Responsibilities: Reporting to the Chief Human Resources Officer (CHRO), the Assistant Director of Human Resources / HR Partner serves as a trusted advisor and thought partner to managers, faculty, staff, and...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 100 statisticians, programmers, research scientists, faculty, and staff.  CBAR provides statistical analysis for the world's largest network of AIDS Clinical Researchers. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG), the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT), and the Pediatric HIV/AIDS Cohort Study (PHACS). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and prevention...

Job Summary: Working in the HBS Development Office, this position is responsible for performing a variety of complex administrative and project activities related to Development.  This individual works on an interdependent team of support staff (Development Administration) within the larger Development group including Principal Gifts, Gift Opportunities, and Reunion Leadership Giving.  They report to the Director of Development Administration with additional reporting lines to 3-4 frontline fundraisers whom they support in all aspects of their day to day work.  Job-Specific Responsibilities: Preparing officers for travel which may include: hotel and flight arrangements; preparing itineraries; compiling research; and preparing materials for alumni.  Supports trip follow up by preparing expense reports, sending follow up materials to alumni, and entering contact reports. Supports frontline officers with list management, giving reports, and maintaining prospect updates in...

Job Summary: The Department of Environmental Health is seeking an experienced administrative professional to provide high-level administrative and logistical support to the Department Chair and to the department at large in support of the active and complex operations of the Department of Environmental Health. Reporting to the department’s Director of Administration, this position serves as a principal point of contact for the Chair’s office. This is a fast-paced role in a high-volume office. The successful candidate will manage multiple competing demands at once, prioritize independently, think critically, and solve problems with limited direction. The department has approximately 350 affiliated members, including faculty, researchers, students, and staff.  Job-Specific Responsibilities: Duties and responsibilities include, but are not limited to, the following: Draft, edit, and process a wide variety of written materials, including letters/correspondence, manuscripts,...

The AV Technical Specialist is a hands-on position responsible for providing on-site audiovisual support across technology-enabled classrooms, conference rooms, amphitheaters, and event spaces throughout the Harvard Medical School campus. The AV Technical Specialist supports classes, meetings, presentations, and scheduled events by assisting users with room technology, preparing audiovisual systems for use, and responding promptly to service needs. The position also performs daily system inspections and routine maintenance to promote the operational readiness and reliability of audiovisual spaces. Working collaboratively with other IT staff, the AV Technical Specialist helps faculty, staff, students, visitors, and event organizers use audiovisual systems and services effectively. PRINCIPAL DUTIES AND RESPONSIBILITIES: Provide priority on-site audiovisual support to Harvard faculty, staff, students, visitors, and affiliates using technology-enabled classrooms, conference rooms,...

Job Summary:  The Coordinator, Sponsored Research provides support for sponsored research activities within the Research Administration team. Working closely with the Research Administration team, including the Director of Sponsored Research, Manager, Research Administration, and colleagues across the division and School, the Coordinator supports proposal preparation, budget documentation, award tracking, and compliance documentation collection. The role focuses on accurate execution of established processes under guidance, maintenance of documentation integrity, support for school-level review workflows, and timely completion of recurring administrative tasks across the sponsored research lifecycle. Job-Specific Responsibilities: Reporting to the Director, Research Facilitation, the Coordinator provides a broad range of funder, pre-award, and post-award process expertise and support to HBS faculty and researchers engaged in sponsored research and to other staff working...

Overall responsibilities include:  Serves as first point of contact for the learners attending our programs, routes phone calls, mail, and e-mail messages, and handles a wide range of information dissemination regarding our education programs.  Provide high-level relationship management to course administrators, registrants. Monitors departmental emails, drafts, and distributes communications regarding our educational programs.  Responds to inquiries from faculty and support a local, national, and international audience concerning course enrollment and established policy and procedures.  Provides day of customer service for live virtual events including interfacing with faculty, attendees, vendors, etc.  Support on-demand learners with technical questions related to the MyCE platform or the learning management system, EdX.  As needed, provides support for the program coordinators managing in-person courses, which may require on-site customer service at events including...

The Animal Care Facility Supervisor will ensure that assigned Harvard Center for Comparative Medicine (HCCM) facilities and personnel are compliant with Federal, State, and local laws and regulations, and the standards set forth in the Guide for the Care and Use of Laboratory Animals, Public Health Service Policy, and AAALAC International. The Animal Care Facility Supervisor reports to the Senior Manager of Animal Care Operations, and collaborates with HCCM colleagues to develop, implement, and confirm adherence to standard operating procedures for animal care and cage wash operations. The Animal Care Facility Supervisor directly supervises the Animal Care Assistant Supervisor and/or Cage Wash Assistant Supervisor assigned to their facility; indirect reports include roughly 5-10 Animal Care and Cage Wash Technicians. This position requires communicating effectively at a variety of levels ranging from tenured faculty, senior administrative staff, and clinical veterinarians to...

Position Summary:  Is responsible for the management of all administrative functions and the daily operation of Mail and Distribution Services.  Works closely with the Delivery Manager to ensure the successful operation of Harvard University Mail Services, through a commitment to the highest standards of customer service. Job-Specific Responsibilities: Manages the operations of Harvard University Mail Services, including mail processing/sorting, the Student Mail Forwarding Center, HUMS-managed Mail Centers, and multiple administrative processes at Harvard University Mail Services. Oversees, trains, and assists in the evaluation of mail staff in accordance with established performance management plans. Manages all administrative workflow for Mail and Distribution Services’ staff, including scheduling, satellite mail center coverage for all HUMS-managed locations, and all customer service functions. Performs weekly inspections of satellite mail centers, ensuring...

Job Summary: The Center for Biostatistics in AIDS Research (CBAR), an organization within the Harvard T.H. Chan School of Public Health, is responsible for the design, monitoring and statistical analysis of clinical trials and observational studies for several major national and international NIH-funded clinical research networks. CBAR employs over 60 statisticians and epidemiologists including Harvard faculty, research scientists, and staff.  Investigators within CBAR have provided statistical leadership and support for clinical research networks for thirty-five years. Currently this includes infectious disease networks such as: Advancing Clinical Therapeutics Globally for HIV/AIDS and Other Infections (ACTG) and the International Maternal Pediatric Adolescent AIDS Clinical Trials Network (IMPAACT). Results from studies have helped to establish the paradigm for the treatment and prevention of HIV and other infectious diseases, and contributed to international treatment and...

Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public for Parking Services.  Provides support for all Parking Services field operations including monitoring of campus parking areas to ensure safe and reliable access and enforcement of University parking regulations. **This is a one year term position** Job-Specific Responsibilities: Monitors and directs vehicle traffic at designated campus control points to ensure safe access to parking facilities, proper permit authorization and customer satisfaction. Enforces Harvard University parking regulations throughout campus parking areas as required, including; issuance of warning notices and parking violations and coordination of vehicle towing. Serves as a front-line provider of customer service and campus information to the Harvard Community and the general public. Acts a highly visible representative of the University and the Parking Services unit....

The Facilities Operations Manager (FOM) is responsible for safely managing the operational demands for their assigned facilities or properties in the Longwood Medical Area. The candidate must be able to organize and prioritize multiple competing and conflicting tasks and projects with limited resources, effectively manage stressful situations, and consistently make effective, high-quality decisions. They must also understand and develop open, proactive, effective, and consistent communication with occupants and department coordinators. The candidate will have overall responsibility and oversight of maintenance and operations and contract management services for the areas of responsibility. The candidate must be capable of actively monitoring building system performance, energy usage, appearance, and aesthetics, which require considerable walking and climbing. Knowledge of building systems, HVAC, electrical, mechanical, and services is necessary to perform cause analysis and...

Reporting to the Director, Educational Programs and Accreditation, this role is a strategic partner in advancing HMS Continuing Education priorities and goals, and also provides operational, programmatic and administrative leadership and guidance to the HMS Continuing Education program and sustains its Joint Accreditation with Commendation.   The Associate Director collaborates with HMS Course Directors, Course Administrators, and departmental staff to plan and implement accredited continuing education activities that meet standards and regulations established by the Accreditation Council for Continuing Medical Education (ACCME) and Joint Accreditation (JA) criteria while supporting the office mission and vision. These activities include, but are not limited to, HMS accredited live conferences, online CME, enduring materials, Regularly Scheduled Series and Performance Improvement CME.  The Associate Director also ensures that MyCE, HMS’s accreditation management software, aligns...

The Sponsored Programs Manager will play a central role in the delivery of Research Administration Office (RAO) services, which encompass the entire grant management lifecycle from proposal development to award management to final reporting and closeout. With limited supervision, the Sponsored Programs Manager will oversee (1) the strategic review and approval of sponsored grant and contract proposals and (2) a subset of post-award monitoring and reporting activities, to ensure compliance with HKS, Harvard University, and sponsor policies. Responsible for a portfolio of HKS research centers, this position will serve as a central liaison between HKS faculty/staff and Harvard’s central offices, including the Office of Sponsored Programs (OSP), Global Support Services (GSS), Office of the Vice Provost for Research (OVPR), Office of the General Council (OGC), and Risk Management and Audit Services (RMAS). The position will report to an Associate Director. The Research Administration...

Job Summary: The Laboratory Coordinator (LC) provides administrative and operational support to faculty to enable effective teaching and research. The LC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of up to 10 faculty members  Prepare correspondence, reports, and meeting materials  Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing)  Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers.  Provide support for faculty members directly related to their teaching and research portfolio  Provide support for events led by faculty  When applicable, act as team lead for a small group of Faculty Assistants through a player-coach model...

The Development Coordinator, PMG (Principal and Major Gifts) works in partnership with and provides administrative support to two Principal Major Gift fundraisers who are charged with raising funds and planning and executing prospect strategy, cultivation, stewardship, and solicitation for Harvard Kennedy School (HKS).   Working independently and as part of a team in a dynamic, fast-paced environment, the Development Coordinator is responsible for day-to-day administrative support, such as updating prospect activity and tracking progress, calendaring, making travel arrangements, drafting and proofreading prospect briefings and materials, report generation, database maintenance, and assisting with projects related to assigned HKS research centers and regional-based fundraising portfolios.   The Development Coordinator may also coordinate selected department-wide resources, workflows and strategies, in addition to providing customer service to Alumni Relations and Resource...

Job Summary: Reporting to the Executive Director with work delegated by the Chair of Astronomy and the Faculty member who oversees undergraduate affairs, the Undergraduate Coordinator/Chair Assistant serves as the primary administrative point of contact for all undergraduate students and supports academic and student programs for the administrative grouping.  The Undergraduate Coordinator/Chair Assistant will be the direct liaison to the Registrar’s Office, Office of Undergraduate Studies, Advising Office, and House Deans to help resolve student issues. They may also address, plan and apply for funds to help support events in the Department.  Additionally, this position also works to support the Chair to offer administrative support for all faculty-related matters. Job-Specific Responsibilities: Serves as the primary administrative point of contact for students in a department or administrative grouping. May perform some or all of the below duties: Undergraduate...

Job-Specific Responsibilities: The Director of Student Success reports to the Dean of Students. Directs all programs and services within the Office of Student Success while providing support to students. Monitors the status of Harvard Griffin GSAS students and serves as a resource for faculty and administrators in the academic departments as well as other University offices in the communication and interpretation of Harvard Griffin GSAS policies. Works closely with Dean of Students and members of the Harvard Griffin GSAS Senior Leadership Team in development and implementation of policies and procedures. Student Success Management Serves as a subject matter expert and oversees the student affairs aspect of academic issues, programs, policies, and procedures in partnership with Academic Programs. Advises 58 Harvard Griffin GSAS academic programs and their students in resolution of student issues and concerns. Advises individuals and groups in support of students’...

Serves as a front-line provider of customer service and museum information to the Harvard community and the visiting public. Provides support for all Harvard Art Museums Security operations including the monitoring of all museum spaces to ensure safe and reliable access and egress as well as the enforcement of museum rules and regulations. Harvard Art Museums are seeking three individuals to fill the Museum Attendant roles.  Job-Specific Responsibilities: Under the direction of the Security Manager, provides protection of the visitors, staff, and collections of the Harvard Art Museums. Patrols the galleries and responds to object alarms. Maintains surveillance of the visiting public in order to avoid damage, either intentional or accidental, to the objects within the collection and on display. Provides services to visitors and colleagues; e.g., answers questions, gives directions, refers to other sources of information (i.e., Visitor Services) when appropriate.  Keeps...

Job Summary: The Department of Stem Cell and Regenerative Biology is seeking an experienced, highly professional, collaborative and proactive Faculty Assistant to provide efficient and effective administrative and programmatic support of varying complexity for the department faculty chair and ancillary support for four to five additional faculty members for Harvard-related business. The Faculty Assistant will perform a wide range of advanced, diversified, and confidential administrative duties that are complex in nature and where sound judgment, independent action and a high degree of initiative are required in resolving issues and making recommendations. The Faculty Assistant will determine methods and procedures on new assignments and projects, and will perform administrative duties in areas such as communications with strategic internal and external partners, coordinate high profile meetings, travels and events, initiate and execute specialized projects, as well as provide...

Job Summary: The Admissions Staff Assistant provides administrative and operational support to the Admissions team, helping ensure timely, accurate, and responsive service to prospective students, applicants, admitted students, faculty, staff, and visitors. This position serves as a key point of contact for the Admissions inbox and phone line, coordinates event logistics, supports application processing and admissions committees, maintains admissions systems and web content, and processes travel and expense-related documentation. The ideal candidate is organized, detail-oriented, responsive, comfortable managing multiple priorities, interested in and comfortable with databases and administrative systems, and able to work effectively with confidential student and applicant information. TYPICAL DUTIES AND RESPONSIBILITIES Admissions Communication and Customer Service Serve as the primary contact for prospective students and applicants through the admissions email inbox...

Job Summary: The Harvard College Admission Visitor Center welcomes prospective undergraduate students and their families from all around the world, provides information about the College and admissions process through multiple channels, and frequently serves as the face of the university to the general public. The Admissions Assistant plays a critical role in ensuring a positive and informative experience for prospective students, admitted students, parents, guidance counselors, and others interested in the College.  Job-Specific Responsibilities: As a first point of contact, deliver accurate information about Harvard College and admissions process and policies in person, on the phone, or through email; may respond to inquiries through other channels (e.g., chat, social media) as needed Triage calls, answer questions, and provide information to high school counselors, organizations, and alumni about the admissions process Compose, edit, proofread, and prepare email...

Job Summary: The Finance Associate provides foundational financial, transactional, and compliance support for academic departments and centers within the Faculty of Arts and Sciences. Reporting to the Manager of Financial Operations, this role supports day-to-day financial operations, ensures accurate processing of transactions, and assists faculty and staff with university financial procedures. Working with their manager, the Finance Associate is responsible for procurement review, travel and expense processing, accounts receivable, cash handling activities, and transactions associated with year-end close while developing knowledge of university financial systems and policies.  Given the breadth and diversity of financial operations across the academic enterprise, the Finance Associate may perform additional financial, operational, and administrative responsibilities that are consistent with the scope and level of the position but are not specifically listed in this...