Full time
Harvard University
Boston, MA
Job Summary: The Email Marketing Manager is a hands-on digital marketing professional responsible for producing, managing, reporting on, and improving alumni and donor-facing email and SMS communications. Reporting to the Assistant Director, Email Marketing, this position serves as the team's primary Salesforce Marketing Cloud subject matter expert and go-to resource, including Email Studio and MobileConnect, for campaign production, automation, troubleshooting, audience segmentation, reporting, and platform best practices. The role also supports Cvent production, Workfront and calendar management, data-quality initiatives, basic Contentful updates, occasional digital and print design projects, and cross-functional projects across Alumni Engagement and Development. Job-Specific Responsibilities: Email and SMS Production and Salesforce Marketing Cloud Support Builds, tests, schedules, and deploys email campaigns for event invitations, newsletters, appeals, donor and...