61 customer experience coordinator jobs found

Job Summary: Are you excited by the idea of joining a world-class organization at the intersection of higher education and business? Can you see yourself supporting an executive team of dynamic technology leaders? If so, consider joining our team! The Organizational Effectiveness team is an integral part of the Information Technology department in support of HBS's mission to educate leaders who make a difference in the world.  The Administrative Coordinator, IT reports to the Managing Director, Organizational Effectiveness (OE) within HBS IT’s OE team and works closely with the Office of the CIO (OCIO). This role is the primary point of contact for the Chief Information Officer (CIO), serving as the gatekeeper between the OCIO and School/University leadership.  The ideal candidate can handle many complex and confidential situations for the CIO, and demonstrates sound judgment, initiative, and responsiveness. Success in this role requires the ability to manage competing...

The Harvard & the Legacy of Slavery Initiative (H&LS) is dedicated to addressing systemic inequities by developing and advancing visible, lasting, and effective actions grounded in Harvard’s educational mission and guided by the findings and recommendations of the Presidential Committee on Harvard & the Legacy of Slavery. Sara Bleich, Vice Provost for Special Projects, leads the implementation of the recommendations from the report of the Presidential Committee on Harvard & the Legacy of Slavery. Reporting to the Director of Administration (“DA”), the Program Coordinator (“Coordinator”) plays a central role in the day-to-day coordination and successful delivery of H&LS programs. The Coordinator provides highly organized administrative, operational, financial, and participant-facing support across the full program lifecycle, from planning and launch through implementation, evaluation, and closeout. The Coordinator works collaboratively as part of a dedicated...

Reporting to the Associate Dean for Academic Programs, the Coordinator for Academic Programs provides high-level administrative, programmatic, and project coordination support for the Academic Programs Office. The position manages complex and confidential administrative responsibilities while coordinating academic initiatives and cross-functional projects that advance Radcliffe’s mission and strategic priorities. Working in an environment with multiple and competing priorities, the Coordinator anticipates needs, organizes information, monitors deadlines, supports decision-making, and facilitates communication among faculty, students, staff, Institute offices, and University partners. The position requires strong judgment, organization, attention to detail, discretion, and the ability to move projects forward collaboratively. Job-Specific Responsibilities: Administrative Support — Approximately 50% Provides comprehensive administrative support to the Associate Dean for...

Job Summary: The Operations Coordinator is responsible for managing key elements of the daily operations of the Harvard Innovation Labs (HIL), with a primary focus on event planning and management, operational systems, facilities coordination, and community engagement. This role independently manages a diverse portfolio of events and operational initiatives while partnering closely with the Assistant Director, Events & Operations and the Senior Manager, Operations to ensure a high-quality experience for students, alumni, faculty, staff, and external partners. Working collaboratively across the Harvard Innovation Labs ecosystem, the Coordinator serves as a primary operational partner for HIL, university departments, vendors, and community stakeholders. The role requires strong judgment, exceptional organizational skills, and the ability to balance multiple priorities while identifying opportunities to improve processes, strengthen operational systems, and enhance the overall...

Job Summary: The Administrative Coordinator (AC) provides general administrative and operational support to the administrative grouping of Classics and Linguistics, and may assist or lead departmental projects and initiatives under the guidance of the Manager of Administration (MoA). The AC also provides administrative and project support to the Chairs. Strong in-person presence required. The Administrative Coordinator supports the Department Chairs and MoA in implementing the strategic priorities of the department. Independently responsible for administrative coordination of an administrative grouping, anticipating and resolving problems independently. Has primary responsibility for office management, departmental projects, events, programs, or conferences. Under the guidance of the MoA, may independently lead projects and programs for the grouping. Job-Specific Responsibilities: Office Administration Provide general administrative support to the grouping and...

This is a half-time, 17.5 hours per week, fully benefits eligible position. Reporting to the marketing manager at Harvard Radcliffe Institute (HRI), the marketing coordinator is critical in reaching local, regional, national, and international audiences for all public conferences, exhibitions, lectures, and fellowship talks hosted by HRI. The marketing coordinator will develop and implement event marketing strategies, including producing a range of marketing materials for use on multiple platforms, maintaining contacts and program evaluation databases, coordinating all event outreach efforts, and working with individuals across HRI and Harvard University to support successful events. The ideal candidate will be a highly organized multitasker, relationship builder and facilitator, and thrive in a deadline-driven environment. They will have experience taking direction around goals and working both collaboratively and independently to achieve desired outcomes, incorporating...

The Program Coordinator (PC) is a member of a fast-paced, customer service-oriented team in the Professional Education (PPE) unit at the Harvard Graduate School of Education (HGSE), which serves more than ten thousand educators in early childhood, K-12, and higher education around the world each year through a diverse portfolio of professional learning offerings. The PC reports to the Assistant Director of Program Operations The Program Coordinator is responsible for administrative coordination of an annual portfolio of professional education programs, products, and services in both face-to-face and online formats. Under the guidance of Program Managers, the PC is responsible for partnering with other team members to deliver exceptional customer service to faculty and program participants toward our ultimate goal of producing outstanding professional learning experiences. The PC serves as an ambassador of HGSE Professional Education at all programs. Job-Specific...

Job Summary: The Department Services Coordinator provides administrative and operational support for faculty hiring, appointment, onboarding, and review processes within the Faculty of Arts and Sciences (FAS). This position coordinates documentation, communications, and transactional activities that support the faculty lifecycle, working closely with academic departments, faculty members, and central administrative offices to ensure timely and accurate processing of faculty personnel actions. Supporting all FAS departments with primary responsibility for an assigned academic division, the Department Services Coordinator plays an essential role in maintaining operational efficiency and delivering high-quality customer service. The position requires strong organizational skills, attention to detail, sound judgment, and the ability to manage multiple concurrent priorities while handling sensitive and confidential information. Job-Specific Responsibilities: Manage...

The Director of Finance (DOF) is a key member of the departmental leadership team, responsible for all department finances (school, sponsored, gift, and other funds) and financial operations (accounting, procurement, accounts payable, and award compliance). Reporting to the Executive Director (ED), the DOF partners with colleagues across functions to manage financial risk, close operational gaps, and improve financial processes – while playing a central role in departmental strategic planning. Job-Specific Responsibilities: Sponsored Research Administration/Compliance Review and approve all sponsored proposals: ensure budget accuracy and compliance with local, school, University, and sponsor policies; flag concerns or planning/capacity needs pre-submission, advise team and faculty on best practice. Oversee all post-award reporting and compliance with award terms; ensure faculty receive timely financial updates, analysis, and projections; closely monitor the department’s...

The Manager of Financial Planning and Operations manages the day-to-day financial operations of HMS Graduate Education (OGE) and serves as the primary financial partner for OGE's master's and PhD programs. Reporting to the Director of Financial Operations, the Manager is responsible for annual budget development, ongoing budget administration, financial reporting, reconciliations, transaction review, and operational financial management across OGE. The Manager supervises the Finance Coordinator and oversees transactional financial activities including purchasing, accounts payable, accounts receivable, travel and expense processing, and financial approvals. The position serves as the primary financial contact for program leadership, meeting regularly with academic and administrative leaders to monitor budgets, resolve financial issues, and ensure effective stewardship of program resources. Working closely with the Assistant Director of Sponsored Programs and Associate Director of...

Invoicing and Purchasing Processes capital project and departmental invoices for HUHRE. Ensures departmental purchasing card compliance, and that purchasing approvals align with University policies and best practices. Facilitates HUHRE compliance with deadlines and documentation for each mid-year and end of the fiscal year, coordinating with Campus Services Finance. Provides finance and compliance training resources to new hires. Represents department in Campus Service-wide financial and compliance initiatives. Serves as principal source of information on complex University and sponsored fiscal policies and procedures. Interprets Campus Services finance or procurement guidelines and policies and advises staff on existing options or alternatives and effectively recommends appropriate courses of action. Manages HUHRE accounts with key vendors, billing, and invoices; ensures vendor compliance with University purchasing/payment standards. Serves as main contact for the...

The Development Coordinator, PMG (Principal and Major Gifts) works in partnership with and provides administrative support to two Principal Major Gift fundraisers who are charged with raising funds and planning and executing prospect strategy, cultivation, stewardship, and solicitation for Harvard Kennedy School (HKS).   Working independently and as part of a team in a dynamic, fast-paced environment, the Development Coordinator is responsible for day-to-day administrative support, such as updating prospect activity and tracking progress, calendaring, making travel arrangements, drafting and proofreading prospect briefings and materials, report generation, database maintenance, and assisting with projects related to assigned HKS research centers and regional-based fundraising portfolios.   The Development Coordinator may also coordinate selected department-wide resources, workflows and strategies, in addition to providing customer service to Alumni Relations and Resource...

Harvard Allston Land Company (HALC) i s a subsidiary of the University and oversees the planning and development for the University’s Enterprise Research Campus (ERC) in Allston.  Initial focus is to develop 14 acres of the ERC, which includes new infrastructure, streets, open space, mixed-use development of office and lab space, residential units, a hotel and conference center.  The Administrative Coordinator reports to the Director of Finance and Operations for HALC.  As a member of the HALC team the Administrative Coordinator provides a wide range of complex administrative support duties for HALC. Serves as the principal administrative contact for internal and external constituencies and provides a high level of customer service in all aspects of work. The Administrative Coordinator serves as principal coordinator for a variety of activities/processes associated with HALC’s provision of service and/or activities. Provides, organizes, manages, and implements administrative and...

Job Summary: The Institute Coordinator (IC) provides general administrative and operational support to the Rowland Institute at Harvard and may assist or lead departmental projects and initiatives under the guidance of the Director and Executive Director. The AC also provides administrative and project support to the Director and Executive Directors. Full-time in-person presence required. Job-Specific Responsibilities: Fellowship & Researcher Recruitment Coordination Manage Rowland Fellowship Recruitment Pipeline: Own the Rowland Fellowship recruitment cycle, including managing candidate contact databases, managing communications, posting job listings (e.g., ARIES and journal ads), and tracking applicant submissions. Rowland Fellow Application Review & Committee Support: Serve as the central administrative point of contact for applicants. Screen incoming applications for completeness, organize candidate files, upload materials for review, and...

Job Summary: The Assistant Director reports to the Lakshmi Mittal and Family South Asia Institute’s Executive Director and is responsible for administrative oversight within the Institute and coordination for effective administrative support within the FAS federated service model as well as coordination with Harvard Global, the India Office, and other Mittal regional locations. The Assistant Director will be responsible for the execution of existing programs, as well as the Institute’s communications and outreach to stakeholders and the public. The Assistant Director will work with the Executive Director to expand the Institute’s impact and reach, including the creation of new programming activities.   Job-Specific Responsibilities: Cross-functional Coordination and Project Leadership:  Coordinate and oversee support from FAS functional teams to ensure the Institute receives aligned, responsive administrative support.  Lead and execute administrative projects,...

Job Summary: The Faculty Coordinator (FC) provides administrative and operational support to faculty to enable effective teaching and research. The FC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of up to 10 faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty Provide administrative support to all lab members Assist with purchasing and vendor coordination Support proposal preparation...

Reporting through Harvard Human Resource Consulting this role serves as the primary HR consultant for Harvard Human Resources and another CADM client area. Key responsibilities include, but are not limited to the following: Consult with clients on employee relations, recruitment, compensation, learning and development strategies, diversity initiatives, and enhancements to the work environment Provide expert advice and coaching to managers and employees Collaborate with managers, faculty, staff, and bargaining unit representatives to understand business needs and strategically address workplace issues   Partner with leadership on organizational transformations, defining HR goals and associated change management and communications efforts   Lead change processes to create a culture of productivity and engagement   Create and deliver effective human resources programs, learning and development opportunities, initiatives, and offerings to a wide range of audiences   Seek...

Job Summary: The Laboratory Coordinator (LC) provides administrative and operational support to faculty to enable effective teaching and research. The LC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of up to 10 faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty When applicable, act as team lead for a small group of Faculty Assistants through a player-coach model Provide...

Job Summary: The CSO seeks a Senior Coordinator, Recruitment and Employer Relations  to serve as the operational engine behind the Office's employer partnership and recruitment programming portfolio. Reporting to the Associate Director for Recruitment and Employer Relations, this role owns the systems, logistics, data, and day-to-day partner communication that allow HGSE to build and sustain relationships with hundreds of employers, faculty researchers, and community organizations each year. The Senior Coordinator is also a critical part of the larger Career Services team, providing career coaching and advising to students and alumni, participating in and supporting CSO general programming, and engaging with cross-functional collaborations across the School. This position is well suited to a candidate who excels at relationship building, takes ownership of the details, and wants to grow into a career services or employer relations career path. The successful candidate will be...

Job Summary: The Lab Curriculum Coordinator I position reports to the Manager of the Biology Teaching Laboratories. Supports the implementation of labs for undergraduate instruction in molecular biology, microscopy, cell biology, organismic biology, human evolutionary biology and general education. Job-Specific Responsibilities: Works as part of a team in preparing the lab portion of undergraduate Biology courses. The position supports multiple courses at a time. Collaborates with course instructors and manager to determine all necessary components for safe, effective lab instruction. Provides material and technical support for undergraduate experiments, including preparing chemical reagents, media, cultures, and consumables. Must be able to accurately calculate molarity, percent solutions, and other formulas as called for. Position may require the pre-running of lab procedures and troubleshooting of protocols under the supervision of course instructors or manager....

Job Summary: The Program Coordinator reports to the Assistant Director and works with the Director to run the First-Year Seminar Program, enrolling 1300 first-year students in 120+ seminars taught by faculty from 14 Harvard schools. Job-Specific Responsibilities: Serves as a key member of this team, the Program Coordinator provides Program support and coordinates daily operations for the office and its seminars, including triaging the office inbox, event/travel planning, ordering any supplies needed for seminars, classroom scheduling and AV/IT support (e.g., Canvas sites and AV/IT support in the Program’s Seminar room). Assists visitors and answers general inquiries from parents, students, faculty, and administrators in the office or by telephone or email, forwarding business to other team members. Sends out evaluation reports to faculty each term, enters courses in my.harvard and helps ensure that the schedule is balanced and class websites are in order. Prepares and...

Job Summary: The Faculty Coordinator (FC) provides administrative and operational support to faculty to enable effective teaching and research. The FC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of up to 7 faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty Provide administrative support to all lab members Assist with purchasing and vendor coordination Support proposal preparation...

The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.  Job-Specific Responsibilities: Product Strategy & Roadmap Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations. Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality. Conduct competitive analysis and monitor industry trends to inform product decisions. Member Experience and Journey Optimization Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices....

Job Summary: Are you excited by the idea of joining a world-class organization at the intersection of higher education and technology? Are you drawn to leveraging workflow automation tools to ensure outstanding service delivery? Can you see yourself working with staff across the organization to create and manage digital workflows? If so, consider joining our team! The IT Service Delivery team plays a critical role in driving innovative solutions to solve business problems in support of HBS’s mission to educate leaders who make a difference in the world.     The ServiceNow Platform Lead works with the Senior Director, Administrative & Campus Systems to drive service and technology roadmaps, oversee major transformation initiatives, assign and ensure the quality of developer, quality engineering (QE), and business analysis (BA) work, deliver top-notch service solutions, and manage relationships with partners across HBS. The Lead is responsible for the stability and usability...