58 customer experience coordinator jobs found

Job Summary: The Administrative Coordinator (AC) provides general administrative and operational support to the academic unit, and may assist or lead departmental projects and initiatives under the guidance of the Manager of Administration (MOA). The AC also provides administrative and project support to the Chair. Strong in-person presence required. The Administrative Coordinator supports the Department Chairs and MOA in implementing the strategic priorities of the departments. Independently responsible for administrative coordination of an administrative grouping, anticipating and resolving problems independently. Has primary responsibility for office management, departmental projects, events, programs or conferences. Under the guidance of the MOA, may independently lead projects and programs for the grouping. Job-Specific Responsibilities: Office Administration Provide general administrative support to the grouping and faculty in the grouping. Track and maintain...

Job Summary: The CSO seeks a Senior Coordinator, Recruitment and Employer Relations  to serve as the operational engine behind the Office's employer partnership and recruitment programming portfolio. Reporting to the Associate Director for Recruitment and Employer Relations, this role owns the systems, logistics, data, and day-to-day partner communication that allow HGSE to build and sustain relationships with hundreds of employers, faculty researchers, and community organizations each year. The Senior Coordinator is also a critical part of the larger Career Services team, providing career coaching and advising to students and alumni, participating in and supporting CSO general programming, and engaging with cross-functional collaborations across the School. This position is well suited to a candidate who excels at relationship building, takes ownership of the details, and wants to grow into a career services or employer relations career path. The successful candidate will be...

Job Summary: The Lab Curriculum Coordinator I position reports to the Manager of the Biology Teaching Laboratories. Supports the implementation of labs for undergraduate instruction in molecular biology, microscopy, cell biology, organismic biology, human evolutionary biology and general education. Job-Specific Responsibilities: Works as part of a team in preparing the lab portion of undergraduate Biology courses. The position supports multiple courses at a time. Collaborates with course instructors and manager to determine all necessary components for safe, effective lab instruction. Provides material and technical support for undergraduate experiments, including preparing chemical reagents, media, cultures, and consumables. Must be able to accurately calculate molarity, percent solutions, and other formulas as called for. Position may require the pre-running of lab procedures and troubleshooting of protocols under the supervision of course instructors or manager....

Job Summary: The Administrative Coordinator (AC) provides general administrative and operational support to the academic unit, and may assist or lead departmental projects and initiatives under the guidance of the Director or Executive Director. The AC also provides administrative and project support to the Chair. Strong in-person presence required. The Administrative Coordinator supports the Department Chair and DA/ED in implementing the strategic priorities of the department. Independently responsible for administrative coordination of an administrative grouping, anticipating and resolving problems independently. Has primary responsibility for office management, departmental projects, events, programs or conferences. Under the guidance of the DA/ED, may independently lead projects and programs for the grouping. Job-Specific Responsibilities: Office Administration Provide general administrative support to the grouping and faculty in the grouping. Track and maintain...

Job Summary: The Administrative Coordinator (AC) provides general administrative and operational support to the academic unit, and may assist or lead departmental projects and initiatives under the guidance of the Director or Executive Director. The AC also provides administrative and project support to the Chair. Strong in-person presence required. The Administrative Coordinator supports the Department Chair and DA/ED in implementing the strategic priorities of the department. Independently responsible for administrative coordination of an administrative grouping, anticipating and resolving problems independently. Has primary responsibility for office management, departmental projects, events, programs or conferences. Under the guidance of the DA/ED, may independently lead projects and programs for the grouping. Job-Specific Responsibilities: Office Administration Provide general administrative support to the grouping and faculty in the grouping. Track and maintain...

Job Summary: The Institute Coordinator (IC) provides general administrative and operational support to the Rowland Institute at Harvard and may assist or lead departmental projects and initiatives under the guidance of the Director and Executive Director. The AC also provides administrative and project support to the Director and Executive Directors. Full-time in-person presence required. Job-Specific Responsibilities: Fellowship & Researcher Recruitment Coordination Manage Rowland Fellowship Recruitment Pipeline: Own the Rowland Fellowship recruitment cycle, including managing candidate contact databases, managing communications, posting job listings (e.g., ARIES and journal ads), and tracking applicant submissions. Rowland Fellow Application Review & Committee Support: Serve as the central administrative point of contact for applicants. Screen incoming applications for completeness, organize candidate files, upload materials for review, and...

Serves as liaison between patients and providers to schedule diagnostic tests and specialty consultations at outside organizations (prior authorization as needed) and in-house specialty appointments. Obtains date of service and follows up with visit results. Assists patients with tracking referral status in the electronic system. Works collaboratively with Member Services and Care Coordination departments. Office responsibilities include data entry and coordination of mailings. Collaborates with satellite and specialty offices in processing referrals. Referral Coordinator Knowledgeably articulates insurance limitations to patients. Tracks referral status in the electronic system and ensures documentation of referral visits is available for PCP follow-up or upon request. Schedules diagnostic tests and specialty consultations at outside organizations. Assists patients with scheduling in-house specialty appointments. Assists patients by providing directions to outside...

Job Summary: The Program Coordinator reports to the Assistant Director and works with the Director to run the First-Year Seminar Program, enrolling 1300 first-year students in 120+ seminars taught by faculty from 14 Harvard schools. Job-Specific Responsibilities: Serves as a key member of this team, the Program Coordinator provides Program support and coordinates daily operations for the office and its seminars, including triaging the office inbox, event/travel planning, ordering any supplies needed for seminars, classroom scheduling and AV/IT support (e.g., Canvas sites and AV/IT support in the Program’s Seminar room). Assists visitors and answers general inquiries from parents, students, faculty, and administrators in the office or by telephone or email, forwarding business to other team members. Sends out evaluation reports to faculty each term, enters courses in my.harvard and helps ensure that the schedule is balanced and class websites are in order. Prepares and...

Job Summary: The Administrative Coordinator (AC) provides general administrative and operational support to the academic unit, and may assist or lead departmental projects and initiatives under the guidance of the Director or Executive Director. The AC also provides administrative and project support to the Chair. Strong in-person presence required.  The Administrative Coordinator supports the Department Chair and DA/ED in implementing the strategic priorities of the department. Independently responsible for administrative coordination of an administrative grouping, anticipating and resolving problems independently. Has primary responsibility for office management, departmental projects, events, programs or conferences. Under the guidance of the DA/ED, may independently lead projects and programs for the grouping.  Job-Specific Responsibilities: Office Administration Provide general administrative support to the grouping and faculty in the grouping.  Track and...

Job Summary: The Faculty Coordinator (FC) provides administrative and operational support to faculty to enable effective teaching and research. The FC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty When applicable, act as team lead for a small group of Faculty Assistants through a player-coach model Provide administrative support to...

Job Summary: The Faculty Coordinator (FC) provides administrative and operational support to faculty to enable effective teaching and research. The FC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty When applicable, act as team lead for a small group of Faculty Assistants through a player-coach model Provide administrative support to...

Job Summary: The Faculty Coordinator (FC) provides administrative and operational support to faculty to enable effective teaching and research. The FC serves as the primary point of contact for administrative matters and coordinates day-to-day activities. Strong in-person presence required. Job-Specific Responsibilities: Manage calendars, travel, expenses, and daily administrative needs of up to 7 faculty members Prepare correspondence, reports, and meeting materials Serve as primary administrative support for faculty activities (e.g., events, visitors, purchasing) Route faculty requests to proper functional partner, serving as their main point-of-contact to functional partners and shared service centers. Provide support for faculty members directly related to their teaching and research portfolio Provide support for events led by faculty Provide administrative support to all lab members Assist with purchasing and vendor coordination Support proposal preparation...

Job Summary: Operates shuttle bus, receives instructions from coordinator and responds to requests throughout Cambridge/Allston campuses. Normal hours of work will be Sunday 12AM-5AM, Monday 12AM-4AM, Thursday/Friday 6:45AM-11:45AM. Management will have the discretion to alter the work schedule day with a 48-hour notice to employee to cover for vacations/extended absences/open shifts/charters. This is a relief driver position.  Job-Specific Responsibilities: Operates shuttle bus on designated routes on the Cambridge and Allston campuses. Operates transit vehicles for charters and extended services. Communicates on two-way radio with coordinator to receive instructions and confirm changes, additions, or deletions from route schedule. Performs daily safety inspection of vehicle and equipment. Completes vehicle condition report which includes requests for maintenance and repair. Performs refueling and electric recharging of vehicles as needed.  Assists...

Job Summary: The Office for the Arts at Harvard (OFA) supports student engagement in the arts and integrates the arts into university life. Through its programs and services, the OFA teaches and mentors, fosters student artmaking across all disciplines and abilities, connects students to accomplished artists, and creates inclusive communities that celebrate the rich diversity of Harvard College. By supporting the development of students as artists and cultural stewards, the OFA enriches society and shapes communities in which the arts are a vital part of life.  The OFA is dedicated to building a diverse community of individuals committed to contributing to an inclusive environment. Applicants from underrepresented populations are strongly encouraged to apply. The Manager, Harvard Arts Festival and Special Events, reports to the Associate Director for Creative Productions.  Under the guidance of the Director of the OFA and the Associate Director for Artist Engagement, the...

Job Summary: The Rapid Response Administrative Coordinator is responsible for processing transactional requests in Harvard administrative/financial systems from the FAS community. This role will also provide temporary project support such as analyzing data, making recommendations about administrative processes, and reporting findings to project and team leads. This is a 6-month term position reporting to the Manager of Training and Education in Administrative Operations. Job-Specific Responsibilities: Administrative Systems Support  Complete transactional activities and provide business continuity to systems requiring continuous coverage, such as HR, payroll, finance, purchasing, and expense reimbursements during and directly after the transition period Run regular financial, HR, payroll, and T&E reports to ensure business operations are running as expected for administrative groupings requiring interim support Provide transaction assistance during periods of...

Job-Specific Responsibilities: The IT Services Supervisor plays a key role in delivering high-quality technology support services to the Harvard Law School community. This position provides day-to-day leadership for customer-facing technology support operations, ensuring that support requests, classroom technology needs, and service issues are addressed efficiently and effectively. The IT Services Supervisor serves as a hands-on leader who works closely with support staff to coordinate daily operations, manage workloads, resolve escalations, and maintain a high standard of customer service. This position is responsible for fostering a culture of accountability, responsiveness, and continuous improvement while supporting the professional growth and development of team members. Working collaboratively with the Managing Director of IT Services, Department Coordinator, and other ITS teams, the IT Services Supervisor helps ensure that technology services are delivered...

Duties & Responsibilities Reporting to the Deputy Provost & Chief of Staff, the Briefing and Correspondence Coordinator is a member of the Provost’s support team. Responsibilities include, but are not limited to: Briefings: Collecting and preparing comprehensive briefings for many of the Provost’s meetings. Briefings include, but are not limited to, agendas, pre-readings, attendee biographies, talking points, memos, proposals, and detailed travel itineraries. Briefing support may include preparing occasional materials for the Deputy Provosts as well. Correspondence : Triaging, tracking, and managing the Provost’s incoming correspondence. Engage with colleagues within and outside of the Provost’s Office to ensure that messages receive a timely response and are followed up on as needed. Draft potential responses and other correspondence.  Special Projects:  Assisting with special projects and writing formal remarks and other communications as needed.  General...

The Digital Banking Manager is a key role responsible for shaping, delivering, and optimizing digital experiences across digital channels. Working under the leadership of VP of Digital Banking, this role blends strategic thinking with hands-on execution- using business analysis, customer insight, and technical understanding to create products that meet member needs, support operational goals, and drive ongoing digital adoption.  Job-Specific Responsibilities: Product Strategy & Roadmap Develop and maintain a product roadmap aligned with organizational objectives, market trends, and member expectations. Identify opportunities to enhance digital experiences, streamline journeys, and improve service quality. Conduct competitive analysis and monitor industry trends to inform product decisions. Member Experience and Journey Optimization Lead the creation and refinement of digital member journeys, ensuring they are seamless, intuitive, and accessible across devices....

Job Summary:  The Coordinator, Sponsored Research provides support for sponsored research activities within the Research Administration team. Working closely with the Research Administration team, including the Director of Sponsored Research, Manager, Research Administration, and colleagues across the division and School, the Coordinator supports proposal preparation, budget documentation, award tracking, and compliance documentation collection. The role focuses on accurate execution of established processes under guidance, maintenance of documentation integrity, support for school-level review workflows, and timely completion of recurring administrative tasks across the sponsored research lifecycle. Job-Specific Responsibilities: Reporting to the Director, Research Facilitation, the Coordinator provides a broad range of funder, pre-award, and post-award process expertise and support to HBS faculty and researchers engaged in sponsored research and to other staff working...

Position Overview Reporting to the Director of International HR and Administration, with a dotted-line reporting relationship to the Director of International Consulting and Operations, this position works as part of a team with all Global Support Services (GSS) members and in particular supports our separate but affiliated non-profit corporation, Harvard Global Research and Support Services, Inc. (Harvard Global). The individual is responsible for annual planning, coordination, and completion of a portfolio of operational, compliance, and HR activities that support Harvard Global’s international entities and projects. The role owns those key workstreams and related tracking systems (e.g., for board governance, entity compliance, HR events, insurance, audits, and banking arrangements) to ensure that required steps, reviews, and approvals are completed accurately and on time. Through this work, the position helps identify risks inherent in Harvard Global’s international...

Job-Specific Responsibilities: The HR Partner is responsible for comprehensive human resources consulting services for a unit(s) or department(s). Provide leadership in change processes to create a culture of productivity and engagement. This role works closely with managers, and leaders to align people strategies with institutional goals and priorities. This role provides advanced guidance on workforce planning, organizational design, performance coaching, talent planning, and complex employee relations issues.  Strategic Partnership & Workforce Planning  Serve as the primary HR partner to the Division of Arts and Humanities, building strong, consultative relationships with leadership and faculty.  Advises on workforce planning, organizational design, staffing models, and role structures  Translate FAS and departmental strategies into HR priorities and action plans.  Talent Management & Organizational Development  Partner with leaders on...

Job Summary Research, design, document, implement, configure, and validate solutions to business needs. Solve highly complex technical problems. May manage multiple projects simultaneously. Reporting to an Associate Director on the Research Administration and Compliance Systems team to deliver software solutions to the research administration and research compliance community. Harvard’s research portfolio relies on a set of software applications, both custom and vendor-provided, supporting the research life cycle. The team is responsible for designing and enhancing those IT systems and supporting the academic and administrative staff to manage their research projects. The Senior Business Analyst supports the service delivery of systems, solutions, and services with a focus on the vendor-provided application for effort reporting, ecrt, and a Harvard custom research administration portal supporting administration and compliance to do lists, action items, and financial management....

We are actively hiring for multiple Faculty Administrative Assistant roles under this posting. Apply today!  Why Join Us? Impact-driven role, supporting faculty who are educating leaders who make a difference in the world Hybrid, 3 days per week onsite role on our Boston based campus $31.86 - $34.61 per hour (commensurate with experience), 35 hours per week, overtime eligible role Rich benefits options including, medical, dental, and vision insurance as well as tuition reimbursement Robust paid time off: 3 weeks of vacation,12 sick days per year, 3 personal days, plus 12.5 paid holidays 5% annual employer contribution to 403b retirement account Save on commuting: Harvard covers 60% of the cost for MBTA monthly bus, subway, commuter rail, and commuter boat passes  What You Will Do: As the professors’ administrative assistant, this role provides valuable tactical and administrative help to our faculty in support of Harvard Business School's (HBS) mission to...

Serves as the initial onsite responder for building conditions affecting patient care, clinical and building operations. Provides frontline building operations and central services support for HUHS locations, including routine inspections, basic upkeep, minor finish repairs, deliveries, room and furniture support, and coordination of service requests. Job-Specific Responsibilities: Transports medical records, medical supplies, mail, laboratory specimens, vaccines, , equipment, and other materials between HUHS locations, satellite clinics, and other facilities in accordance with applicable policies and procedures. Operates the HUHS van and keeps it clean and organized, including coordinating routine vehicle servicing, inspections, oil and filter changes, and seasonal care through University Transportation Services or other designated service providers. Performs routine visual inspections and preventative building upkeep of assigned spaces, and troubleshoots and reports...